4.4 out of 5

"Champagne on arrival and courtesy call to the room ensuring all are well are good way to win over the customer " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

A luxury stay in Werribee South awaits you at Mansion Hotel & Spa at Werribee Park. You'll be 1 km (0.6 mi) from Werribee Open Range Zoo and 30 km (18.7 mi) from Flemington Racecourse. Highlights at this boutique hotel include a full-service spa, a winery and a restaurant.

All 91 rooms feature flat-screen TVs with cable channels, and you can enjoy free wired Internet, coffee/tea makers and free newspapers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and free toiletries, while premium linens invite a good night's rest. Additionally, in-room massages, safes and hairdryers are available.

A relaxing visit to TheSpa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Josephs Restaurant and Ba, is open for breakfast, lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 6 outdoor tennis courts, indoor swimming pool and health club plus access to free bike rentals. Conference space and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas, a Turkish bath/hammam and a sauna. Buffet breakfast is available daily. There's also the convenience of free self parking.

Attractions within a 30-minute drive of this 5-star Werribee South hotel include Melbourne Convention and Exhibition Centre and SEA LIFE Melbourne.

Heritage Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$227 per night

Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mansion Hotel & Spa at Werribee Park ratings based on 499 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mansion Hotel & Spa at Werribee Park

Everyone (169) Couples (287) Business (1) Family (41)
5 out of 5
The pool needed cleaning no hot water first night otherwise all was good

Posted by on 5 Jul. 2019

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Comment from Hotel Management

7 Jul. 2019 by Guest Relations Manager

Dear Anonymous, Thank you for your review and thank you for your understanding on the hot water disruption last Wednesday. Our Maintenance tried their best to fix the issue over night so that our guest had it again in the early morning. Please feel free to contact us directly to assist in booking for your future reservations. Warm regards, Hoa Pham

5 out of 5
Perfect place to relax and enjoy some time out. The pool was magnificent. Perfect for a Winter weekend. The only thing I can fault is that the bed was made very poorly. Sheets were not tucked in and it all came apart. That was disappointing. Very comfy bed but poorly made. .

Posted by on 23 Jun. 2019

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Comment from Hotel Management

8 Jul. 2019 by Guest Relations Manager

DeYtteb, Thank you for your review. We are delighted that you had a relaxing stay at the Mansion Hotel and Spa. I would like to apology on behalf of my team, It was one of the days in June that our linen company delivered the wrong bed sheets. This issue had been rectified and solved to ensure that it won't happen again to our future guests. Please feel free to contact me directly to assist in your future bookings when you are back. Warm regards Hoa Pham

5 out of 5
The uniqueness and the time spent around the grounds and spa

Posted by on 29 May 2019

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Comment from Hotel Management

30 May 2019 by Assistant Front Office Manager

Dear Anonymous, Thank you for your review. We are delighted that you enjoyed your stay at the Mansion Hotel and Spa. We look forward to welcoming you back in the near future. Warm regards, Hoa Pham

5 out of 5
Excellent hotel with charm! Perfect for those who are tired of the stale clinical hotels dotted around the cbd.

Posted by on 24 May 2019

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Comment from Hotel Management

30 May 2019 by Assistant Front Office Manager

Dear Anonymous, Thank you for taking your time reviewing us. We are delighted that you had a great time stayed with us and enjoyed visiting all of the hotel's surrounding. We hope to welcome you back soon. Warm regards Hoa Pham

4 out of 5
The location was great and the bed was super comfy

Posted by on 9 May 2019

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Comment from Hotel Management

30 May 2019 by Assistant Front Office Manager

Dear Anonymous, Thank you for your review. We are delighted that you enjoyed the hotel surroundings and specially in our Lancemore beds collection. Do you know that you could experience the same bed in our other 5 hotels in Victoria and Sydney too? We look forward to welcoming back to one of the Lancemore properties soon. Warm regards Hoa Pham

3 out of 5
the property is magnificent.. however not sure what they meant by having open toilet and shower space?! the door to rest room( inside the hotel room) is glass door ! Privacy please! and the basin in the bathroom is steel (metal)!! reminding me the basin in washroom of an old European train or even prison cells. what a poor choice of interior design for this beautiful mansion! budget cutting ideas can be more elegant! they could have simply used marble basin and a normal door(NOT a see through) to toilet space

Posted by on 23 Apr. 2019

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Comment from Hotel Management

3 Jun. 2019 by Assistant Front Office Manager

Dear Anonymous, Thank you for taking the time to review us online. We appreciated your feedback regarding the interior in rooms and have shared with the team. We are delighted that you enjoyed the gardens and the surrounding. We look forward to welcoming you back. Warm regards, Hoa Pham

4 out of 5

Posted by on 22 Apr. 2019

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Comment from Hotel Management

3 Jun. 2019 by Assistant Front Office Manager

Dear Anonymous., Thank you for staying with us and rating us online. We look forward to welcoming you back. Warm regards Hoa Pham

5 out of 5
Amazing customer service. We booked online 5 minutes before arriving at the property. The booking hadn't gone through their system yet but they made sure we were comfortable, offered us wine while we waited a few minutes. Amazing location, very peaceful, clean and top facilities.

Posted by on 16 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Assistant Front Office Manager

Dear Anonymous, Thank you for your wonderful review. I am delighted that you had a great time stayed with us and enjoyed the surrounding as well as our staff's service. We hope to welcoming you back soon. Warm regards Hoa Pham

3 out of 5
Room was far too small and not as depicted on the website. Very disappointing

Posted by on 14 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Hoa Pham

Dear Anonymous, Thank you for your review. I am so very disappointed that the online information and pictures did not reflect our Heritage room's features. They are very unique in style as well as the historical background since the Seminary time in 1920s. We do have 2 bigger category room types in the hotel complex and we would love to welcome you back in the near future to experience the deference. Warm regards

4 out of 5
The room was a little small for the cost but it was well maintained. Gardens and the surrounds were beautiful.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Assistant Front Office Manager

Dear Anonymous, Thank you for your review. We very happy to hear that our efforts of maintaining the historic building was recognised. We hope to welcome you back in the near future to explore more of our beautiful surroundings. Warm regards Hoa Pham

About the Mansion Hotel & Spa at Werribee Park

Location K Road Werribee, Werribee South, VIC 3030

Property Features

A winery is on site. Mansion Hotel & Spa at Werribee Park offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. A health club, a sauna, and a rooftop terrace are also featured at the luxury Mansion Hotel & Spa at Werribee Park. Free self parking is available. This 5-star Werribee South hotel is smoke free.

  • 91 guestrooms or units
  • 3 levels
  • Built in 1879
  • Winery on site
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (44.9 km / 27.9 mi)
  • Parking: Free self parking

Room Amenities

Mansion Hotel & Spa at Werribee Park offers 91 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. This Werribee South hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Josephs Restaurant and Ba – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per stay.
  • Cribs (infant beds) are available for AUD 70.0 per stay.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 36 per person (approximately)
  • Late check-out fee: AUD 40 (subject to availability)
  • Crib (infant bed) fee: AUD 70.0 per stay
  • Rollaway bed fee: AUD 70.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mansion Hotel Werribee Park
  • Mansion Werribee Park
  • Mansion Hotel
  • Mansion Hotel Spa at Werribee Park

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.