4.0 out of 5

"I was told it would only take 5-10 days to receive my deposit on the room and I still have not received it. With no explanation as to why I haven’t ... " More

By a verified traveller on Fri 09 Feb 2018

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Hotel Description

Ibis Styles Kingsgate puts you in the heart of Melbourne, within just a 10-minute stroll of popular attractions like Melbourne Aquarium and Etihad Stadium. Highlights at this Victorian hotel include in-room free WiFi and LCD TVs.

You can enjoy cable TV, coffee/tea makers, and hairdryers, featured in all 172 rooms. Refrigerators, phones, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Other amenities include laundry facilities, a computer station, and dry cleaning/laundry services. Each morning continental breakfast is served between 7 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 20-minute walk of this 3-star Melbourne Central Business District hotel include Bourke Street Mall and Melbourne Central.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Economy Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

ibis Styles Kingsgate ratings based on 996 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0
1 out of 5

Worst stay anywhere ever

Filthy room. Blankets covered in hair. Falling apart. Crap facilities. Will never stay there again.

Posted by on 19 Feb 2018

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3 out of 5

Money back.

I was told it would only take 5-10 days to receive my deposit on the room and I still have not received it. With no explanation as to why I haven’t received it or why it has been delayed.

Posted by on 9 Feb 2018

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4 out of 5
A secure place to stay, in a convenient location. The staff were very helpful.

Posted by , from Qld on 9 Jan 2018

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Comment from Hotel Management

15 Jan 2018 by FOM

Thank you Daryl for your lovely review. We are very glad to hear that you found our place was secure, convenient and our staff could offer you great help during your time in Melbourne.

3 out of 5

Nice place

This place was nice it was comfortable for a one night stay the only thing i have was That they were doing reservations so it was noisy but that was to be expected it was also a little expensive for the small room but did well for a short stay

Posted by , from Sydney on 4 Jan 2018

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Comment from Hotel Management

8 Jan 2018 by FOM

Thank you Sam for your feedback. We are glad you found our hotel was nice and comfortable. We do have special rate sometimes. We recommend you to book as early as possible and try to avoid weekends and special events dates. Our renovation starts from 9am till 6pm every day. We will try our best to co-operate with construction team in order to minimize the noise issue.

1 out of 5

Renovations!

Room overpriced, hotel in disrepair, noisy, best thing about the stay was checking out.

Posted by , from Adelaide, SA on 28 Dec 2017

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Comment from Hotel Management

2 Jan 2018 by fom

We are sorry that your experience did not meet your expectation. We do provide good deals with our accommodation. We recommend you to make the reservation as early as possible in order to secure the best rate.

2 out of 5

No ramp access

I don't know how, in 2017, it's even legal to not have ramp access to the street, but there ya go. When I asked about a ramp to get my pram up, the desk clerk looked shocked that I would request such a thing then came to help us lift our pram up the 15 or so stairs to the lobby. They watched us do this every day for the next 5 days, so if there was a ramp or something, nobody cared to tell us. I also had requested a cot for my 4 month old when I booked which was nowhere to be found when we checked in - they just said I hadn't made any such request. I called down to the desk when we got to the room, and to this (different) guy's credit, he brought a cot right away and a sheet too after a bit of prompting... We decided to take this hotel because of the included breakfast which was... ok. Especially if you like stale bread and warm yoghurt. At least the pancakes were fresh. Our room was alright. Very basic and regular ventilation issues that made it smell like a damp bathroom. It was located on the street side so we could see out the windows, but they were so filthy my 2yo daughter thought it was raining. Getting into the room - a 'family' room - with the pram was a nightmare because of the ridiculous dogleg which the pram barely fit through. I know this hotel is being renovated, so hopefully they can fix that for future visitors. That, on top of the stairs thing made coming home at the end of a long day of adventures entirely exasperating. Would not recommend.

Posted by , from Adelaide on 20 Dec 2017

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Comment from Hotel Management

2 Jan 2018 by fom

We are sorry about the issue you happened to. We will double check with the reception to see why the cot request had not been done when you checked in the hotel. As a heritage building, the Melbourne council limited our access to the modification of the front entrance. But our management will try the best in the future to make it easier for the guests to enter the building.

5 out of 5

Handy location

This hotel is old, but comfortable, and excellent value for money. Proximity to Southern Cross station is a big plus.

Posted by , from Canberra on 17 Dec 2017

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Comment from Hotel Management

2 Jan 2018 by fom

Thank you Catriona for your lovely review. We believe that your comment will encourage our team to keep improving ourselves in the future.

5 out of 5

Amazing staff!

I cannot say enough nice things about the staff at this hotel! They have been more than accommodating both times I have stayed there. It may not be 5 star comfort but the friendliness of the staff help in my decision to keep coming back. They have gone above and beyond what was expected of the every time. I will stay here again!

Posted by , from Wollongong on 13 Dec 2017

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Comment from Hotel Management

2 Jan 2018 by fom

We are so glad to hear the our staff could offer some great help during the two times stays here with our hotel. We hope we can see you again in the near future.

4 out of 5
Good location - close to trains and trams, easy walk to Aquarium etc

Posted by on 6 Dec 2017

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Comment from Hotel Management

3 Jan 2018 by fom

Thank you for your lovely review. We are glad that our hotel location provide convenient stay during your time in Melbourne. We hope in the near future we can welcome you back.

4 out of 5

Sufficient. Close to transport.

Everything was good. Staff were very friendly. Beds were firm but not too hard. Close to transport but quieter area of city so good for sleeping and avoiding large drunk crowds :) My only criticism is related to other guests smoking on balconies near rooms so couldn't open windows.

Posted by on 6 Dec 2017

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Comment from Hotel Management

6 Jan 2018 by fom

We are happy to see the everything was good during your stay in our hotel. Our reception opens 24 hours, if you happened to any issue, please feel free to contact us to see if we can allocate you to another room.

About the ibis Styles Kingsgate

Location 131 King Street, Melbourne, VIC 3000

Renovations + Closures

This property is undergoing renovations.

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

Ibis Styles Kingsgate offers its guests tour or ticket assistance, multilingual staff, and concierge services. A computer station is on site and WiFi is free in public spaces. The business-friendly ibis Styles Kingsgate also features on-site laundry facilities, dry cleaning/laundry services, and a safe deposit box at the front desk. Parking is available for a fee. Smoking is allowed in designated areas at this Victorian Melbourne hotel.

  • 1 building
  • 172 guestrooms or units
  • 7 levels
  • Built in 1926
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23 km / 14.3 mi)
  • Train station: Southern Cross Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Styles Kingsgate offers 172 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries. Melbourne's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10 AM.

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD11 per person (approximately)
  • Self-parking fee: AUD25.00 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis styles Kingsgate Hotel Melbourne
  • ibis styles Kingsgate Hotel
  • ibis styles Kingsgate Melbourne
  • ibis styles Kingsgate
  • Accor Kingsgate Hotel
  • All Seasons Melbourne
  • ibis Styles Kingsgate Melbourne Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at ibis Styles Kingsgate.