- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so incredibly nice and efficient. I lost my phone for about 10 minutes and they went out of their way to find it. At all times staff were lovely and friendly. The rooms were nice, clean and well appointed. The bathroom was lovely and had Balmain soaps. The separate bath tub was a nice bonus to the usual shower/tub combination in newer buildings. I had room service quite a few times and it was excellent, always before the 30 minutes they quoted and excellent quality. I chose to stay at the Grand Hyatt for the first time to watch the Australian Open tennis and although it was a busy period for them, they handled it very well. There were a lot of tennis stars there walking around between games and they were not bothered by patrons of the hotel. The hotel is in walking distance of Melbourne Park and right in the centre of town and easy walking distance to restaurants and other points of interest (trams are just a short walk away from the hotel). The hotel has old world charm about it with modern rooms and amenities. I thoroughly enjoyed my stay and have already booked for my return next year. Thank you for an excellent experience and fond memories I will take back home.