Get an overview of this hotelLuxury Southbank hotel in Melbourne CBD, walk to Crown Casino and Entertainment Complex

A luxury stay in the heart of Southbank awaits you at Crown Promenade Melbourne. Within just a 10-minute stroll, you'll find popular attractions like Crown Casino and Entertainment Complex, Melbourne Aquarium, and Eureka Tower. Highlights at this romantic hotel include 20 restaurants, 20 coffee shops/cafés, and a casino.

Flat-screen TVs with cable channels are featured in all 465 rooms, and you can enjoy free WiFi, wired Internet, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Down comforters, free newspapers, and video-game consoles are also available.

Hotel Amenities

Hotel Amenities

In addition to an indoor pool, Crown Promenade Melbourne provides a spa tub, a sauna, and a steam room. Dining is available at one of the hotel's 20 restaurants and guests can grab coffee at one of the 20 coffee shops/cafés. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

This 4.5-star property offers access to a business center, limo/town car service, and meeting rooms. Event facilities include a conference center and conference space. This luxury hotel also offers a casino, a nightclub, and a fitness center. For a surcharge, a shuttle from the airport to the hotel (available on request) is offered to guests. Parking is available onsite for a surcharge.

Crown Promenade Melbourne has designated areas for smoking.

  • 24-hour front desk 
  • Airport transportation - pickup (surcharge) 
  • Total number of rooms - 465 
  • Number of floors - 23 
  • ATM/banking 
  • Valet parking (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Casino 
  • Coffee/tea in common areas 
  • Number of coffee shops/cafes - 20 
  • Free newspapers in lobby 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Fitness facilities 
  • Turkish bath/Hammam 
  • Gift shops or newsstand 
  • Free WiFi 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Computer station 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Porter/bellhop 
  • Luggage storage 
  • Conference center 
  • Self parking (surcharge) 
  • Pool sun loungers 
  • Year Built 2003 
  • Number of restaurants - 20 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Indoor pool 
  • Television in common areas 

Family Friendly Amenities

  • Indoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Wired internet access ( 15.95 AUD per 24-hour period )

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Video-game console 
  • Pay movies 
  • Hypo-allergenic bedding available 
  • Premium bedding 
  • Air conditioning 
  • Free newspaper 
  • Climate control 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Shower only 
  • Desk 
  • Iron/ironing board 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • Flat-panel TV 
  • HDTV 
  • Free WiFi 
  • Wired high-speed Internet access (surcharge) 
  • Blackout drapes/curtains 
  • Room service (24 hours) 
  • Down comforter 
  • Pillowtop mattress 
  • Free cribs/infant beds 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Mesh Restaurant - This restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Tonic Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Late night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Aerobics on site 

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Steam room in spa 
  • Sports massage 
  • Detoxification wrap 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Thalassotherapy treatments 
  • Ayurvedic treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time ends at 5:30 AM

Check-in time starts at 2 PM

Minimum check-in age is 18

Check-out

Check-out time is 11 AM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parking height restrictions apply

Fees

You'll be asked to pay the following charges at the hotel:
  • Deposit: AUD 100.00 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between AUD 21 and AUD 33 per person (approximately)
  • Fee for in-room high-speed Internet (wired): AUD 15.95 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 150 per vehicle (one-way)
  • Self parking fee: AUD 30 per day
  • Valet parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 55 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Crown Melbourne Promenade
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  • Melbourne Promenade
  • Melbourne Promenade Crown
  • Promenade Crown Melbourne
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  • Hotel Crown Promenade

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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