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Get an overview of this hotelLuxury Southbank hotel in Melbourne CBD, walk to Crown Casino and Entertainment Complex

A luxury stay in the heart of Southbank awaits you at Crown Promenade Melbourne. Within just a 10-minute stroll, you'll find popular attractions like Crown Casino and Entertainment Complex, Melbourne Aquarium, and Eureka Tower. Highlights at this romantic hotel include 20 restaurants, 20 coffee shops/cafés, and a casino.

You can enjoy flat-screen TVs with cable channels, and all 465 rooms feature free WiFi, wired Internet, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Down comforters, free newspapers, and video-game consoles are also available.

Hotel Amenities

Hotel Amenities

In addition to an indoor pool, Crown Promenade Melbourne provides a spa tub, a sauna, and a steam room. Dining is available at one of the hotel's 20 restaurants and guests can grab coffee at one of the 20 coffee shops/cafés. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a business center, limo/town car service, and meeting rooms. Event facilities include a conference center and conference space. This luxury hotel also offers a casino, a nightclub, and a fitness center. For a surcharge, a shuttle from the airport to the hotel (available on request) is offered to guests. Parking is available onsite for a surcharge.

Crown Promenade Melbourne has designated areas for smoking.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation - pickup (surcharge) 
  • Total number of rooms - 465 
  • Number of floors - 23 
  • ATM/banking 
  • Valet parking (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Casino 
  • Coffee/tea in common areas 
  • Number of coffee shops/cafes - 20 
  • Free newspapers in lobby 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Fitness facilities 
  • Turkish bath/Hammam 
  • Gift shops or newsstand 
  • Computer station 
  • Free WiFi 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Porter/bellhop 
  • Luggage storage 
  • Pool sun loungers 
  • Self parking (surcharge) 
  • Conference center 
  • Year Built 2003 
  • Number of restaurants - 20 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Indoor pool 
  • Television in common areas 

Family Friendly Amenities

  • Indoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi , Wired internet access ( 15.95 AUD per 24-hour period )

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Video-game console 
  • Pay movies 
  • Hypo-allergenic bedding available 
  • Premium bedding 
  • Climate control 
  • Air conditioning 
  • Free newspaper 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Shower only 
  • Iron/ironing board 
  • Desk 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Flat-panel TV 
  • HDTV 
  • Free WiFi 
  • Wired high-speed Internet access (surcharge) 
  • In-room safe (laptop compatible) 
  • Room service (24 hours) 
  • Down comforter 
  • Pillowtop mattress 
  • Free cribs/infant beds 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Mesh Restaurant - This restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Tonic Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Late night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Aerobics on site 

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Steam room in spa 
  • Sports massage 
  • Detoxification wrap 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Thalassotherapy treatments 
  • Ayurvedic treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessibility equipment for the deaf 
  • Accessible bathroom 
  • Accessible path of travel 
  • Braille or raised signage 
  • Accessible parking 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-in time ends at 5:30 AM

Check-in time starts at 2 PM

Minimum check-in age is 18


Check-out time is 11 AM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parking height restrictions apply


You'll be asked to pay the following charges at the hotel:
  • Deposit: AUD 100.00 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Name

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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