4.2 out of 5

"No Towels provided. The shower appeared to be too small but with no towels, I didn't try. " More

By a verified traveller on Thu 16 Aug 2018

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Hotel Description

Riverside Apartments Melbourne puts you in the heart of Melbourne, connected to the convention centre and within a 20-minute stroll of SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre. Highlights at this property include in-room kitchens, free WiFi, and LCD TVs.

Each apartment is soundproofed and features a living room, a dining area, and digital TV. A kitchen comes equipped with a fridge, a microwave, and a hob, and room service is also available. A coffee/tea maker, in-room childcare, and a hairdryer are also available.

The restaurant, Rustiq cafe, is open for breakfast and lunch. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a 30-minute walk of this 4-star Melbourne Central Business District property include DFO South Wharf and Melbourne Central.

One Bedroom Standard Apartment - Annex Tower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$110 per night

Two Bedroom Penthouse - Riverside Tower

Bed Count 2 King Beds Maximum Occupancy 6 Max

Two Bedroom Riverview Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Standard Apartment - (no view) Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 5 Max

Three Bedroom City View Apartment - Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 7 Max

One Bedroom Deluxe Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Riverside Apartments Melbourne ratings based on 637 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riverside Apartments Melbourne

Everyone (430) Couples (84) Business (2) Family (119) Other (1)
5 out of 5

Posted by on 9 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by Jay

Dear Guest, thanks for leaving us your feedback.

5 out of 5
The convenience to where we wanted to be was outstanding. A small bar right outside the front door for those that wanted to indulge, end of the lane way was a tram stop right on Flinders St, sort walk to crown casino and Sth bank precint. We were upgraded to a larger room when we arrived without asking and check in and out was really smooth.

Posted by on 31 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Kusum

Thank you so much for your feedback. We are glad that you enjoyed your stay with us. We look forward to welcome you again at our hotel in the future as well.

4 out of 5
Really good accommodation for the price! Some things looked like they hadn’t been cleaned in a while though

Posted by on 30 Mar. 2019

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Comment from Hotel Management

5 Apr. 2019 by Jay

Hi John, Thanks for your feedback, and will pass this feedback on to our housekeeping team to ensure everything is cleaned.

1 out of 5
The place was very runndown. The first room was like a crime scene. Luckily they were able to move us to another room which so noisy bit clean.

Posted by on 25 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by Jay

Thank you for your feedback. Please let us know in which room you were allocated so that we can follow up on your statement.

1 out of 5
poor communication. Was told car parking was available but they failed to mention it would be $35 every time I needed to get the car out of the car park (which was why I made the effort to hire a car.. to go places!) First impression of the elevator was terrible. Dirty floor and the glass wall was disgusting. Into the room and we were greeted by cobwebs, dirty windows and a leakin shower which we suspect was the cause of the mould on the skirting boards and under the stained carpet. We left immediately and received a refund (the only positive of the experience) before finding a different hotel which was cleaner, bigger and not deceptive about the parking situation. Would not recommend. Never again.

Posted by on 19 Mar. 2019

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Comment from Hotel Management

29 Mar. 2019 by Jay

Thank you for your feedback. We believe that the matter has been resolved.

3 out of 5
Loved location to crown but vwry old rooma and outdated/dirty

Posted by on 18 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Riverside Apartments

Thank you so much for your review. We are trying to do some major renovations in our rooms. So hopefully we would love to serve you again for your much better experience than before.

5 out of 5
I love the location of the property. Check in staff were efficient and friendly. Great amenities in room.

Posted by on 18 Feb. 2019

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Comment from Hotel Management

23 Feb. 2019 by Jay

Hi there, Thanks for your review we look forward to welcoming you back.

4 out of 5
The bathroom requires maintenance. There are lots of patched holes in the walls some from previous towel rails maybe but some others??. Some of the tiles in the shower are cracked.The carpet where it meets the tiles in the lounge/kitchen is very poorly patched. The TV in the lounge was not working properly.The entry to the building off highlander was putrid and smelt strongly of urine.The lifat was also filthy.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Jay

Hi there, thanks for leaving us your review. we are in the process of getting works on all our apartments and hope to see you back once the job has been completed

1 out of 5
We rang to find out accommodation location and parking situation but said they were they were fully booked out and still charged our card

Posted by on 11 Feb. 2019

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Comment from Hotel Management

14 Feb. 2019 by Jay

Hi there, do you have a booking number which we can use to follow up on this issue? also if you parked at Wilsons Parking and took a prepaid ticket from us , the charge of $35.00 still applies.

5 out of 5
The views were amazing, from the court yard area. Would highly recommend. Would love to spend a new years in this room with the views.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Jay

hi thanks for your feedback hope to see you back again.

About the Riverside Apartments Melbourne

Location 474 Flinders Street, Melbourne, VIC 3000

Property Features

Riverside Apartments Melbourne offers its guests laundry facilities, dry cleaning/laundry services, and room service (during limited hours). WiFi is free in public spaces. The business-friendly Riverside Apartments Melbourne also features complimentary use of a nearby fitness facility, a safe deposit box at the front desk, and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne apartment is smoke free.

  • 50 guestrooms or units
  • 17 levels
  • 2 buildings
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • In-room childcare (surcharge)
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (24.2 km / 15 mi)
  • Train station: Spencer Street Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Riverside Apartments Melbourne offers 50 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. This accommodation offers separate living rooms and includes desks. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. This Melbourne apartment provides complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room kitchen
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Rustiq cafe – This restaurant serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting).

Riverside Deli Cafe – This restaurant specialises in local cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM.
If you are planning to arrive after 11:00 PM, please contact the property at least 24 hours in advance using the information on the booking confirmation.

Reception hours are 8 AM-10 PM on Sunday and Monday, 7 AM-11 PM on Tuesday-Thursday, and 24-hours on Friday and Saturday. Front Desk hours are from 11:00AM to 4:00PM on Public Holidays. For more details, please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

No visitors or unregistered guests are allowed in guestrooms 10 PM. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 35 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Riverside Apartments Apartment Melbourne
  • Best Western Riverside Apartments Apartment
  • Best Western Riverside Apartments Melbourne
  • Best Western Riverside Apartments Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.