4.2 out of 5

"No Towels provided. The shower appeared to be too small but with no towels, I didn't try. " More

By a verified traveller on Thu 16 Aug 2018

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Hotel Description

Riverside Apartments Melbourne (Best Western Riverside Apartments) puts you in the heart of Melbourne, steps from SEA LIFE Melbourne and within a 20-minute stroll of DFO South Wharf. Highlights at this property include in-room kitchens, free WiFi, and LCD TVs.

The restaurant, Rustiq cafe, is open for breakfast and lunch. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

With a stay at this 4-star Melbourne Central Business District property, you'll be 2.2 km (1.4 mi) from Melbourne Cricket Ground and 2.7 km (1.6 mi) from Royal Botanic Gardens.

One Bedroom Standard Apartment - Annex Tower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$109 per night

Two Bedroom Penthouse - Riverside Tower

Bed Count 2 King Beds Maximum Occupancy 6 Max

Two Bedroom Riverview Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Three Bedroom City View Apartment - Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 7 Max

Two Bedroom Standard Apartment - (no view) Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 5 Max

One Bedroom Deluxe Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Riverside Apartments Melbourne (Best Western Riverside Apartments) ratings based on 615 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riverside Apartments Melbourne (Best Western Riverside Apartments)

Everyone (423) Couples (75) Business (2) Family (112) Other (1)
4 out of 5
We had two single beds pushed together to form a double. The beds were anchored and thankfully did not move, but had a terribly uncomfortable join between (middle) of bed. The air-conditioner was adequate in sweltering heat but had only one fan speed. Despite this I would use these apartments again.

Posted by on 9 Dec 2018

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4 out of 5
Amazing king bed! Shower needs renovating and water went cold.

Posted by on 1 Dec 2018

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4 out of 5
myself and my fellow guests were very happy with the room and service

Posted by on 28 Nov 2018

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4 out of 5
Close to Melbourne CBD, spacious self-contained apartment, good kitchen facilities, value for money price

Posted by on 27 Nov 2018

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4 out of 5
Location good restaurants transport on the front door

Posted by , from Perth wa on 27 Nov 2018

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5 out of 5
The apartment was great - much larger than I expected. The staff were very helpful.

Posted by , from Sydney on 22 Nov 2018

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5 out of 5

Posted by on 13 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by Jay

Hi Guest, thanks for such a good rating. we hope to see you again soon.

4 out of 5
Central (to shopping at Southbank, spencer street and a quick tram or long stroll to the mall) great space, upgraded without asking.

Posted by , from Launceston on 6 Nov 2018

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Comment from Hotel Management

7 Nov 2018 by Jay

Good Morning Melissa, Thankyou for your feedback. Good to hear that we are close to everything you need during your stay. We look forward to welcoming you back soon.

4 out of 5
The property location is perfect, the apartment itself was also wonderful and spacious with a great view but it was a bit tired in need of a fresh coat of paint and carpet. There was rubbish in 2 kitchen cupboards from the guests before us (there was a date on the packaging) Only one roll of toilet paper for a 3 night stay and thick dust sitting on the carpet along all of the skirting boards throughout property, bath was also grimy

Posted by on 30 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Reception

Thank you for your valuable comments. We will improve and show improvement next time.

3 out of 5
Although in the initial booking documents it was not clear that a $250.00 charge would be taken on arrival even on a pre-paid booking. This would be refunded over the next seven days. For an apartment that we have used a lot in the past this is odd. The staff were not helpful on this and also arranging parking. It seemed a chore. Apartment good.

Posted by , from Southwest Victoria on 26 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Reception

Hi Tim, thank you for staying with us. The $250 is must as security bond, hope you can understand.

About the Riverside Apartments Melbourne (Best Western Riverside Apartments)

Location 474 Flinders Street, Melbourne, VIC 3000

Property Features

Riverside Apartments Melbourne (Best Western Riverside Apartments) offers its guests on-site laundry facilities, dry cleaning/laundry services, and room service (during limited hours). WiFi is free in public spaces. The business-friendly Riverside Apartments Melbourne (Best Western Riverside Apartments) also features fitness facilities nearby (free access), a safe deposit box at the front desk, and a lift service. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne apartment is smoke free.

  • 50 guestrooms or units
  • 17 levels
  • 2 buildings
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • In-room childcare (surcharge)
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (24.2 km / 15 mi)
  • Train station: Spencer Street Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Riverside Apartments Melbourne (Best Western Riverside Apartments) offers 50 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. This accommodation offers separate living rooms and includes desks. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. This Melbourne apartment provides complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. A nightly turndown service is provided and housekeeping is offered at weekends only.

  • In-room kitchen
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekends only)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Rustiq cafe – This restaurant serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting).

Riverside Deli Cafe – This restaurant specialises in local cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation.

Reception hours are 8 AM-10 PM on Sunday and Monday, 7 AM-11 PM on Tuesday-Thursday, and 24-hours on Friday and Saturday. Front Desk hours are from 11:00AM to 4:00PM on Public Holidays. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

No visitors or unregistered guests are allowed in guestrooms 10 PM. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 35 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Riverside Apartments Apartment Melbourne
  • Best Western Riverside Apartments Apartment
  • Best Western Riverside Apartments Melbourne
  • Best Western Riverside Apartments
  • Best Western Riverside Apartments Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.