4.2 out of 5

"No Towels provided. The shower appeared to be too small but with no towels, I didn't try. " More

By a verified traveller on Thu 16 Aug 2018

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Hotel Description

Riverside Apartments Melbourne puts you in the center of Melbourne, 0.1 km (0.1 mi) from SEA LIFE Melbourne and 1.3 km (0.8 mi) from DFO South Wharf. Highlights at this property include in-room kitchens, free WiFi, and LCD TVs.

Each apartment is soundproofed and features a living room, a dining area, and digital TV. A kitchen comes equipped with a fridge, a microwave, and a hob, and room service is also available. A coffee/tea maker, in-room childcare, and a hairdryer are also available. Limited housekeeping is available.

The restaurant, Rustiq cafe, is open for breakfast and lunch. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a 15-minute drive of this 4-star Melbourne Central Business District property include Royal Botanic Gardens and Melbourne Cricket Ground.

One Bedroom Standard Apartment - Annex Tower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$128 per night

Two Bedroom Penthouse - Riverside Tower

Bed Count 2 King Beds Maximum Occupancy 6 Max

Two Bedroom Riverview Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Three Bedroom City View Apartment - Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 7 Max

Two Bedroom Standard Apartment - (no view) Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 5 Max

One Bedroom Deluxe Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Riverside Apartments Melbourne ratings based on 628 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riverside Apartments Melbourne

Everyone (427) Couples (80) Business (2) Family (117) Other (1)
4 out of 5
The bathroom requires maintenance. There are lots of patched holes in the walls some from previous towel rails maybe but some others??. Some of the tiles in the shower are cracked.The carpet where it meets the tiles in the lounge/kitchen is very poorly patched. The TV in the lounge was not working properly.The entry to the building off highlander was putrid and smelt strongly of urine.The lifat was also filthy.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Jay

Hi there, thanks for leaving us your review. we are in the process of getting works on all our apartments and hope to see you back once the job has been completed

1 out of 5
We rang to find out accommodation location and parking situation but said they were they were fully booked out and still charged our card

Posted by on 11 Feb. 2019

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Comment from Hotel Management

14 Feb. 2019 by Jay

Hi there, do you have a booking number which we can use to follow up on this issue? also if you parked at Wilsons Parking and took a prepaid ticket from us , the charge of $35.00 still applies.

5 out of 5
The views were amazing, from the court yard area. Would highly recommend. Would love to spend a new years in this room with the views.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Jay

hi thanks for your feedback hope to see you back again.

4 out of 5

Posted by on 28 Jan. 2019

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Comment from Hotel Management

1 Feb. 2019 by Jay

Thanks for your rating. Please let us know we can do better for your next booking.

3 out of 5
Location is great, room size is excellent. Room was tidy, if a little run down. Stayed 2 nights, was told at check-in that discounted parking was only available for one entry / exit. Paid the discounted $35 on one exit, paid $150 for overnight parking for the other night. Utterly ridiculous...

Posted by on 28 Jan. 2019

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Comment from Hotel Management

1 Feb. 2019 by Jay

Hi there, good to hear you enjoyed your stay. we do have discounted parking for $35.00 per night however you must pay and collect a prepaid ticket from reception.

5 out of 5
The staff were friendly and ready to laugh. The room was clean and tidy and had everything we needed. Will stay again.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Jay

Hi there, Thanks for your feedback. we hope to see you back soon.

3 out of 5
Comfortable and clean great location helpful staff but the area was very noisy due too construction

Posted by on 23 Jan. 2019

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Comment from Hotel Management

26 Jan. 2019 by Jay

Dear guest thanks for your review and your understanding. We hope to see you back soon.

2 out of 5

Posted by on 23 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Jay

thanks for your rating. please let us know what we can do better.

1 out of 5
We paid to stay in the Riverside Apartment on Fliders st. We checked in and then sent to apartment block on flinders lane. This apartment was terrible. First impressions last and we entered a dirty lift to our room. The room was also very dirty it was safer to shower in my thongs. We paid for 2 nights but decided to leave after 1 night. When checking out the reception then offered us to stay on the main building. My wife had a look at this

Posted by on 9 Jan. 2019

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Comment from Hotel Management

11 Jan. 2019 by Jay

Dear Guest, we are sorry to hear you didn't have such a good stay. we do have two buildings which are the Annex which is in a separate building and only has 3 floors and the Riverside Tower which is from the 15th to 17th floor. We have also passed on your information into the housekeeping team and will action accordingly.

3 out of 5
Very central to where we wanted to be but was not happy with the condition of the room we had city view and the windows inside were filthy, broken lamp on side table, curtain that could not be drawn closed, toilet seat broken Bedding looked clean though.

Posted by on 2 Jan. 2019

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Comment from Hotel Management

5 Jan. 2019 by Jay

Dear guest, thanks for your feedback, could you please advise which room you stayed in? i will definitely pass this information our housekeeping and maintenance team

About the Riverside Apartments Melbourne

Location 474 Flinders Street, Melbourne, VIC 3000

Property Features

Riverside Apartments Melbourne offers its guests laundry facilities, dry cleaning/laundry services, and room service (during limited hours). WiFi is free in public spaces. The business-friendly Riverside Apartments Melbourne also features complimentary use of a nearby fitness facility, a safe deposit box at the front desk, and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne apartment is smoke free.

  • 50 guestrooms or units
  • 17 levels
  • 2 buildings
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • In-room childcare (surcharge)
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (24.2 km / 15 mi)
  • Train station: Spencer Street Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Riverside Apartments Melbourne offers 50 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. This accommodation offers separate living rooms and includes desks. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. This Melbourne apartment provides complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. A nightly turndown service is provided and housekeeping is offered at weekends only.

  • In-room kitchen
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekends only)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Rustiq cafe – This restaurant serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting).

Riverside Deli Cafe – This restaurant specialises in local cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation.

Reception hours are 8 AM-10 PM on Sunday and Monday, 7 AM-11 PM on Tuesday-Thursday, and 24-hours on Friday and Saturday. Front Desk hours are from 11:00AM to 4:00PM on Public Holidays. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

No visitors or unregistered guests are allowed in guestrooms 10 PM. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 35 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Riverside Apartments Apartment Melbourne
  • Best Western Riverside Apartments Apartment
  • Best Western Riverside Apartments Melbourne
  • Best Western Riverside Apartments Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.