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4.2 out of 5

"I always enjoy this hotel as it is small, comfortable & right in amongst everything you want access to when you are in the city. " More

By a verified traveller on Tue 12 Mar 2024

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Hotel Description

Hotel Collins puts you in the heart of Melbourne, within steps of Regent Theatre and Melbourne Town Hall. Highlights at this aparthotel include in-room kitchens, free WiFi, and LCD TVs.

Each apartment features a dining area, a sitting area, and a TV. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A coffee/tea maker, a hair dryer, and an iron/ironing board are also available. Limited housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, luggage storage, and an elevator. Added amenities include laundry facilities.

Sights within a 10-minute walk of this 4-star Melbourne Central Business District aparthotel include Bourke Street Mall and Melbourne Central.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$125* Per night/room 1 Apr. - 2 Apr.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hotel Collins ratings based on 1,084 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Collins

Everyone (653) Couples (260) Business (4) Family (119) Other (2)
4 out of 5
I always enjoy this hotel as it is small, comfortable & right in amongst everything you want access to when you are in the city.

Posted by on 12 Mar. 2024

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Comment from Hotel Management

13 Mar. 2024 by Hotel Collins

Hi Michelle, Thank you for taking the time to leave a review of your recent stay with us. We are so delighted to see that you had a great stay and liked our convenient location and comfortable rooms. We hope to welcome you back again in the future. Kind regards, Hotel Collins

3 out of 5
Property is tired but very clean. Quiet. Feels safe.

Posted by on 11 Mar. 2024

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Comment from Hotel Management

13 Mar. 2024 by Hotel Collins

Dear Jessica,Thank you for taking the time to leave a review. We are delighted that you found our place quiet, safe and clean. Many apologies with the place looking a bit tired but we are in the process of refurbishing our rooms without losing the heritage history of our property. We look forward to welcoming you again for another stay! Kind regards, Hotel Collins

5 out of 5
Awesome apartment. Great location!

Posted by on 7 Mar. 2024

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Comment from Hotel Management

8 Mar. 2024 by Hotel Collins

Dear Rozelle, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had a good stay. We appreciate your highlights on our convenient location and awesome apartments. We look forward to welcoming you again for another stay! Kind regards, Hotel Collins

5 out of 5
Very helpful staff, would stay here again

Posted by on 11 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by Hotel Collins

Hi Bianca, Thank you for rating your recent stay with us. We are very appreciative of your high rating and are glad that you appreciated our staff. We look forward to welcoming you back! Kind regards, Hotel Collins

5 out of 5
A great spot! We will stay there again!

Posted by on 11 Feb. 2024

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Comment from Hotel Management

12 Feb. 2024 by Hotel Collins

Dear Louise, Thank you for taking the time to leave a review. We are delighted that you found our location great. We look forward to welcoming you again for another wonderful stay! Kind regards, Hotel Collins

5 out of 5
Friendly and helpful reception staff

Posted by on 10 Feb. 2024

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Comment from Hotel Management

11 Feb. 2024 by T

Dear Barbara,Thank you for the wonderful review! We're thrilled you found our reception staff friendly and helpful. We look forward to hosting you again.Kind regards, Hotel Collins

3 out of 5

Posted by on 5 Feb. 2024

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Comment from Hotel Management

9 Feb. 2024 by Angela

Hi Narelle, thank you for taking the time to review your recent stay. We hope to welcome you back again for an improved experience. Kind regards, Hotel Collins

5 out of 5
Great city location. A hidden gem. Lovely rooms, comfortable bed, generous kitchen facilities.

Posted by on 29 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Hotel Collins

Dear Amanda, Thank you so much for your lovely review. We are glad you found our location great, our rooms lovely and comfortable and kitchen facilities suited for your needs. We look forward to welcoming you again for another stay! Kind regards, Hotel Collins

4 out of 5
Great location to explore Melbourne, especially if going to the theatre. Reception staff friendly and accommodating. Loved the natural light and lounge room view in our 2 bedroom apartment and the spacious living/dining/kitchen area. Apartment needed a bit of maintenance but was clean and tidy. The bathroom was in the middle of the 2 rooms so had a door either side but they had no locks. Was good for us but if you had another couple or someone you weren’t as comfortable with you might not like it as unable to lock bathroom.

Posted by on 29 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Hotel Collins

Dear Rachel, Thank you for taking the time to leave a review. We are delighted that you found our location great, our rooms spacious and clean and appreciated our friendly and accommodating staff. Many apologies for some maintenance issue but we are in the process of refurbishing our rooms without losing the heritage history of our property. Regarding the bathroom lock, we have noted this one and will suggest it to the management. We look forward to welcoming you again for another stay! Kind regards, Hotel Collins

5 out of 5
Love staying there

Posted by on 29 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Hotel Collins

Dear Rex, Thank you so much for your lovely review. We are glad you had a great stay with us. We look forward to welcoming you again for another stay! Kind regards, Hotel Collins

Property Features

As a guest of Hotel Collins, you'll find laundry facilities and an elevator. Public spaces have free WiFi. A complete renovation of Hotel Collins was completed in April 2021. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 8 levels
  • Built in 1915
  • Self-service laundry
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Metro station: Parliament Station (0.8 km / 0.5 mi)

Room Amenities

Hotel Collins offers 55 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. LCD televisions are featured in guestrooms. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on weekdays only. Renovation of all guestrooms was completed in April 2021.

  • In-room kitchen
  • Dining room
  • Sitting area
  • LCD television
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 8:00 PM
  • Sunday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 8:00 PM
  • Sunday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Cribs (infant beds) are available for AUD 20 per night.

Pet Policy

  • No pets allowed

Policies

This hotel will place an authorization for incidentals upon arrival, to be released within 3-5 business days.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 17 per night (492 ft away)
  • Late check-out fee: AUD 20.00 (subject to availability)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Collins Street
  • Quest Collins Street Central
  • Quest Collins Street Central Apartment
  • Quest Collins Street Central Apartment Melbourne
  • Quest Collins Street Central Melbourne
  • Adara Collins Apartment Melbourne
  • Adara Collins Apartment
  • Adara Collins Melbourne
  • Adara Collins
  • Quest Collins Street Central Hotel Melbourne
  • Collins Hotel Melbourne
  • Collins Melbourne
  • Collins Hotel
  • Hotel Collins Melbourne
  • Hotel Collins Aparthotel
  • Hotel Collins Aparthotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.