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4.2 out of 5

"Very nice should have booked more nights there " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

Quest Frankston on the Bay puts you in the heart of Melbourne, within just a 10-minute stroll of Frankston Arts Centre and Frankston Visitor Information Centre. Highlights at this aparthotel include a restaurant, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with free wired internet, an iPod dock, and in-room childcare. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include designer toiletries and premium bedding. A coffee/tea maker, a safe, and a hair dryer are also available. Limited housekeeping is available.

For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the gym and pool loungers. 1076 square feet (100 square meters) of event facilities include 3 meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4-star Frankston aparthotel include Edithvale-Seaford Wetlands and Barmah Park Wines.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$201* Per night/room 31 Mar. - 1 Apr.

Executive Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Executive Apartment

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Quest Frankston on the Bay ratings based on 353 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Frankston on the Bay

Everyone (203) Couples (103) Business (1) Family (40)
5 out of 5
Very nice should have booked more nights there

Posted by on 17 Mar. 2024

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Comment from Hotel Management

20 Mar. 2024 by QFOTB

Dear Lindsay, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

1 out of 5
I paid for parking in the basement. An extra $35. It is extremely tight to get a car in there. Once parked, i couldnt open my door because of the pylons. No phone reception down there, so could call reception for advise. So once i did get the car parked, i climbed out of the passenger side. I then had to call a taxi to get to and from the venue i was going to. Very annoying as thats why i hired the car.

Posted by on 25 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by QFOTB

Dear Annmarie, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office team to ensure we can better improve our services for all guests moving forward. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager

5 out of 5
Nice central place to stay...

Posted by on 29 Jan. 2024

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Comment from Hotel Management

1 Feb. 2024 by QFOTB

Dear Ken, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team.We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

3 out of 5
Our check in was from 2pm. We arrived at 8pm and they hadn’t even made our beds yet. No Netflix on the TV. No condiments at all. Other than that the apartment was clean.

Posted by , from Mernda on 28 Jan. 2024

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Comment from Hotel Management

1 Feb. 2024 by QFOTB

Dear Janine, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met.I will discuss your feedback with the housekeeping team to ensure we can better improve our services for all guests moving forward.Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future.Kind Regards, Melissa Dunmall Property Manager

5 out of 5
Absolutely beautiful rooms, very clean, amazing showers and amenities. The staff were very helpful and friendly.

Posted by on 14 Jan. 2024

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Comment from Hotel Management

17 Jan. 2024 by QFOTB

Dear Samantha, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

4 out of 5
The property was a good surprise.

Posted by on 10 Jan. 2024

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Comment from Hotel Management

11 Jan. 2024 by QFOTB

Dear Wayne, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

4 out of 5
When we arrived to our room the cleaner had not been able to clean our room. The bed wasn’t made and there was still stuff everywhere from previous guests. Although this was an issue the lady at reception did help us out by giving us some money back that we appreciated very much. Other than that it was a good experience and we enjoyed our stay

Posted by on 5 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by QFOTB

Dear Georgia, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. I will investigate how and why this room was missed by housekeeping to ensure it never happens again. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

4 out of 5
Great customer service from the front desk. Room was clean and spacious. Well equiped and quiet. Block out blinds and kitchen. Thanks for a great couple of days.

Posted by on 31 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by QFOTB

Dear Will, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

3 out of 5

Posted by on 9 Dec. 2023

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Comment from Hotel Management

1 Feb. 2024 by QFOTB

Dear Lynn, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met.I will discuss your feedback with the team to ensure we can better improve our services for all guests moving forward.Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future.Kind Regards, Melissa Dunmall Property Manager

3 out of 5

Posted by on 6 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by QFOTB

Dear Jacinta, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the team to ensure we can better improve our services for all guests. Thank you again for taking the time again to review your stay with us. Kind Regards, Melissa Dunmall Property Manager

About the Quest Frankston on the Bay

Location 435 Nepean Highway, Frankston, VIC 3199

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 3 meeting rooms. WiFi is free in public spaces. Event space at this aparthotel measures 1076 square feet (100 square meters) and includes a conference center. A fitness center, a terrace, and barbecue grills are also featured at the business-friendly Quest Frankston on the Bay. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 74 guestrooms or units
  • 4 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Grocery service (free)
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • In-room childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Melbourne Leawarra Station (2.8 km / 1.7 mi)
  • Metro station: Frankston Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Frankston on the Bay offers 74 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • IPod dock
  • LCD television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekdays only)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Quest Frankston on the Bay has a restaurant on site.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 200 MB per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 11:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 38 per person (one-way)
  • Airport shuttle fee per child: AUD 0 (one-way), (up to 16 years old)
  • Covered self parking fee: AUD 35 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Frankston on the Bay Frankston
  • Quest Aparthotel Frankston Bay
  • Quest Frankston Bay
  • Quest Frankston Bay Aparthotel
  • Quest Frankston on the Bay Aparthotel
  • Quest Frankston on the Bay Aparthotel Frankston

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.