This was my second or third stay at this property - my company has held 2 Christmas parties there in the function room.
On this visit, I arrived before my room was ready, so headed to the restaurant for lunch. Despite there being only 3 tables booked, my meal had not arrived almost 50 minutes after ordering. I asked for an update and was told it would be 5 mins. 5 mins later, I was told it would be another 5 mins. I advised them to cancel the order if it wasn't going to be ready, and voila! it appeared, and it was adequate.
After lunch, I headed back to check in, and went up to my room, which stunk of musty old mould. Back down to the lobby in the interminably slow elevators, the front desk staff issued me a new room, which was exactly the same as the first. They offered air freshener. I persevered with the second room.
I had to follow up repeatedly to get my luggage delivered.
The function facility was excellent and we had a wonderful party, but I won't book that venue again if my guests and I can't stay on premises.