Skip to main content
Beginning of main content
4.5 out of 5
Excellent!
See all 221 wotif Reviews

"There was a horrible smell. Ground floor. Some of the furniture in rooms are in bad condition like stains and broken zippers on pillows broken toilet ... " More

By a verified traveller on Sat 06 Apr 2024

Points Of Interest

View all on Map

Enter dates to see availability

Deluxe Room Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$241* Per night/room 22 Apr. - 23 Apr.

Deluxe Sea View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Sea View Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Horizon Club Room 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Horizon Marina View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

One Bedroom Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La The Marina, Cairns ratings based on 221 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La The Marina, Cairns

Everyone (84) Couples (87) Family (35)
3 out of 5
There was a horrible smell. Ground floor. Some of the furniture in rooms are in bad condition like stains and broken zippers on pillows broken toilet seat

Posted by on 6 Apr. 2024

Was this review helpful to you?
3 out of 5
The ceiling was leaking during the heavy rain, we've reported it to the reception, they couldn't change the corresponding room due to the fully booking.

Posted by on 5 Apr. 2024

Was this review helpful to you?
5 out of 5
Outstanding in every way

Posted by on 23 Mar. 2024

Was this review helpful to you?
5 out of 5
Helpful staff very knowledgeable, service with a smile 😊

Posted by on 28 Feb. 2024

Was this review helpful to you?
5 out of 5
Was beautiful

Posted by on 13 Feb. 2024

Was this review helpful to you?
5 out of 5
Great position near the Marina Excellent service from the staff especially Nathan. Cleanliness exceptional Walking distance to everything Restaurant in the hotel was amazing Would go back there everytime i return to Cairns

Posted by on 4 Feb. 2024

Was this review helpful to you?
4 out of 5
Beautiful surroundings, many restaurants and cafes within walking distance. Good customer service, staff are friendly & welcoming. But hotel fridge freezer is not cold, ice cream cones melted (soft & runny). TV remote not working well, n switches off intermittently or switches to Shangri la hotel advertising. Water container of coffee machine leaks

Posted by on 3 Feb. 2024

Was this review helpful to you?
5 out of 5
Staff were extremely helpful and friendly. The facilities were fantastic and caters for both couples and families.

Posted by on 3 Jan. 2024

Was this review helpful to you?
2 out of 5

Posted by on 16 Dec. 2023

Was this review helpful to you?
3 out of 5
Having stayed at other Shangri-la properties, I was expecting the same high level of facilities, but on this occasion, it fell short. The property is dated and could do with a revamp. One of the pool lounges did not have sufficient padding on the lounge and when sitting on it, you sat straight on the framework. This was brought to attention of staff, but was left there for days and not removed. On checkout, I was over charged on the invoice and had to bring the overcharged items (doubled up on parking $120 and 1 day charged for an extra breakfast $30). This was rectified but this type of error should not happen for a hotel of supposedly high rating.

Posted by on 10 Dec. 2023

Was this review helpful to you?

Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.