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Grand Mercure Apartments Magnetic Island

4-star property
146 Sooning Street, Nelly Bay, QLD 1800 796 370
Choose Dates
4.2 out of 5
Very good!
See all 166 wotif Reviews

"The room was small and the Airco rooming was extremely bad. Terrible mostly smell in room and dampness on ceiling and floor (slippery and dangerous. R ... " More

By a verified traveller on Fri 03 Feb 2023

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Hotel Description

A luxury stay in Nelly Bay awaits you at Grand Mercure Apartments Magnetic Island. Within a 20-minute stroll, you'll find Magnetic Island National Park and Massage on Magnetic. Highlights at this aparthotel include 4 outdoor swimming pools, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a DVD player, and an espresso maker are also available. Housekeeping is available on request.

The aparthotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and pool loungers as well as access to bike rentals. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Attractions in proximity to this 4-star Nelly Bay aparthotel include Magnetic Island Ferry Terminal and Queensland Country Bank Stadium.

Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms, View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 2 Bedrooms, View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Grand Mercure Apartments Magnetic Island ratings based on 166 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Mercure Apartments Magnetic Island

Everyone (51) Couples (72) Family (42)
2 out of 5
Great location. Spacious unit and well appointed. BUT on a very warm and humid weekend, the air-conditioner was broken and offered no relief. We were given a pedestal fan (no ceiling fans in the unit) which offered only mild relief. Management suggested many other properties did not use a/c (though lots of a/c were heard) and to open up the windows and doors which were all unscreened. We expressed concern about bugs but we were told that on Maggie Is there are very few. We tried all windows and doors open, and the bugs came in in force. A disappointment as we had southern visitors staying elsewhere and we couldn’t invite them to have dinner with us as it was so hot in the unit.

Posted by on 11 Apr. 2023

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Comment from Hotel Management

24 May 2023 by reservations

thank you for your reviewwe offered and delivered fans and gave a refund for the inconvenience for the air con not working.

3 out of 5
The room was small and the Airco rooming was extremely bad. Terrible mostly smell in room and dampness on ceiling and floor (slippery and dangerous. Roller blind fell down and was jammed the entire stay, blocking view. Carpet dirty and stained. Didn’t like shower over bath. Not enough utensils in kitchen. Didn’t like high chairs (stools) over dining table. Pool had missing tiles and surrounding tiles needed cleaning. Garbage smell near entry. Ceiling in bathroom needed pairing. Wouldn’t recommend and certainly wouldn’t book there again.

Posted by on 3 Feb. 2023

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3 out of 5
The location in the island is beautiful and convenient- right by the ferry, coffee shops, restaurants, and an IGA. The room itself needed serious cleaning and furniture updates. We did not feel comfortable sitting on the gross couches, and there were 10-12 spiders by the sliding door.

Posted by on 14 Oct. 2022

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4 out of 5
Beautiful location.

Posted by on 3 May 2022

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Comment from Hotel Management

25 Jun. 2022 by reservations

good morning anne we are glad you enjoyed your stay here at grand mercure apartments and look forward to your next stay reservations

3 out of 5
Booked a 3 b/r apartment, which they then called to say after booking they had none left so we would have to take a 2 bedroom instead. No problem with that but was not given any indication whether a refund would be given. Called the day of check in to question what was happening and was met by an abrupt lady who answered the phone just saying “hello” Which made me second guess I even had the right number. She then proceeded to tell me that even though we paid for a 3 bedroom we would still be getting charged the same amount for 5 people because “they had to account for 5 people staying in the room” I would have been fine with paying for the extra roll out bed...if the difference wasn’t almost $100. I didn’t bother discussing this further with her because it seemed as though I would get no where. I’m a pretty easy going person and wouldn’t have minded if she had been a bit more polite or reasonable but I don’t really think this was fair-I will not be staying here again.

Posted by on 11 Apr. 2021

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Comment from Hotel Management

2 May 2021 by reservations

thank you for your feedback reservations

5 out of 5
Was lovely location but the patio was covered in sand. Value for money though and nice private and secure location.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by management

thank you for your review we are glad you enjoyed your stay and look forward to your return

3 out of 5
Amazing view, beatiful spot . The actual room is really dated and in serious need of maintainence. Pool was off limits for unknown reason. Not worth the significant price tag for the stay

Posted by on 12 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by management

thank you for your review the pool was closed due to maintenance call us direct to discuss your review

4 out of 5
We got the apartment overlooking the pool on the same level as the pool. There is no privacy and people in the pool are 2 metres away. Luckily we were able to change rooms otherwise it would have been terrible. The room was amazing and so was the bath.

Posted by on 31 Dec. 2019

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Comment from Hotel Management

1 Feb. 2020 by management

thank you for your review unfortunately rooms are done through an allocation process but we were able to change your room for you

5 out of 5

Posted by on 13 Nov. 2019

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4 out of 5

Posted by on 10 May 2019

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About the Grand Mercure Apartments Magnetic Island

Location 146 Sooning Street, Nelly Bay, QLD 4819

Property Features

Grand Mercure Apartments Magnetic Island offers its guests 4 outdoor swimming pools and a fitness center. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the luxury Grand Mercure Apartments Magnetic Island. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star Nelly Bay aparthotel is smoke free.

  • 60 guestrooms or units
  • 5 levels
  • 5 buildings
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Mercure Apartments Magnetic Island offers 60 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside reception hours can check-in through the night service phone located beside the reception door.

Grand Mercure Apartments Magnetic Island offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest education on local ecosystems and culture

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 10 per person (one way)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Apartments Magnetic Island
  • Grand Mercure Magnetic Island
  • Magnetic Island Grand Mercure
  • Accor Grand Mercure Apartments Hotel Magnetic Island
  • Mantra One Bright Point Hotel
  • Grand Mercure Apartments Magnetic Island Apartment
  • Grand Mercure Apartments
  • Grand Mercure Apartments Magnetic Island Apartment Nelly Bay
  • Grand Mercure Apartments Magnetic Island Nelly Bay
  • Mercure s Magnetic Nelly
  • Mercure Apartments Magnetic
  • Grand Mercure Apartments Magnetic Island Nelly Bay
  • Grand Mercure Apartments Magnetic Island Aparthotel
  • Grand Mercure Apartments Magnetic Island Aparthotel Nelly Bay
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.