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4.4 out of 5

" This hotel is located beside the Mackay Marina with views looking out to sea. There is parking available to guests without a surcharge, something ... " More

By a verified traveller on Mon 11 Mar 2024

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Hotel Description

Mantra Mackay places you in the heart of Mackay, within a 5-minute walk of Mackay Marina Village & Shipyard and 2.6 km (1.6 mi) from Harbour Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a marina.

For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and pool loungers. 4844 square feet (450 square meters) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also the convenience of free self parking.

With a stay at this 4-star Mackay Harbour hotel, you'll be 3.7 km (2.3 mi) from Water Bird Habitat Conservation Area and 4 km (2.5 mi) from Yuwi Paree Toolkoon National Park.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$143* Per night/room 28 Apr. - 29 Apr.

Executive Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mantra Mackay ratings based on 516 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Mackay

Everyone (248) Couples (186) Business (1) Family (83)
5 out of 5
This hotel is located beside the Mackay Marina with views looking out to sea. There is parking available to guests without a surcharge, something not available at most Hotels.

Posted by on 11 Mar. 2024

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Comment from Hotel Management

11 Mar. 2024 by Mantra Mackay

We thank you for your review

5 out of 5
The staff were excellent. Breakfast was huge and tasty. We loved the spa bath and room size.

Posted by on 10 Mar. 2024

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Comment from Hotel Management

11 Mar. 2024 by Mantra Mackay

We thank you for your review

1 out of 5

Posted by on 16 Jan. 2024

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Comment from Hotel Management

7 Feb. 2024 by Mantra Mackay

We would like to know what occurred for your review. That way we will know what we may be able to do.

4 out of 5

Posted by on 14 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Mantra Mackay

Thank you for your review

5 out of 5
Not enough car parks for set amount of rooms

Posted by on 7 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by Mantra Mackay

Thank you for your review

5 out of 5
Absolutely amazing spot and place to stay. Can’t wait to go back.

Posted by on 29 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Mantra Mackay

Thank you for your review

4 out of 5

Posted by on 20 Dec. 2023

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Comment from Hotel Management

21 Dec. 2023 by Mantra Mackay

We thank you for your review

4 out of 5
Fine for an overnight stay. Bathroom is a little dated. Hallways smell mouldy. Breakfast in the dining room was nice and reasonably priced.

Posted by on 10 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by Mantra Mackay

Thank you for your review

3 out of 5
Some features of the room needed to be repaired such as shower head holder that had been glued together , cupboard door that was not sliding , aircon unit leaked water down onto the tv and the balcony was unkept and not clean, the dryer filter had not been cleaned in a long time loads of lint in it. Lacking cutlery and shelf in fridge broken and no fruit and vegetable draw it was missing. Just little things that were frustrating.

Posted by on 9 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by Mantra Mackay

Thank you for your review

5 out of 5
Easy walking distance to eateries

Posted by on 13 Nov. 2023

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Comment from Hotel Management

13 Nov. 2023 by Mantra Mackay

We thank you for your review

Property Features

Mantra Mackay offers its guests a marina, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. The business-friendly Mantra Mackay also features a terrace, a garden, and a picnic area. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mackay hotel.

  • 1 building
  • 79 guestrooms or units
  • 7 levels
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 2005
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mantra Mackay offers 79 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. 55-inch flat-screen televisions come with digital channels and Netflix. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Netflix
  • Refrigerator
  • Microwave
  • Electric kettle
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.

Mantra Mackay has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 4
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 1
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Annual carbon offsets
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15.00–40.00 for adults, and AUD 10.00–20.00 for children
  • Late check-out fee: AUD 100.00
  • Crib (infant bed) fee: AUD 20.0 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel Mackay
  • Clarion Hotel Mackay Marina
  • Clarion Hotel Marina
  • Clarion Hotel Marina Mackay
  • Clarion Mackay Marina
  • Mackay Marina
  • Marina Mackay
  • Clarion Mackay
  • Mackay Clarion

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Up to 4 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.