- Disliked: Staff & service
Waited 2 hours to check in
We booked through hotels.com and apparently the building is sublet to 3 different landlords. The guy on security was great and super helpful as without him we probably wouldn’t have had a room for the night. It took us 2 hours to check in which was such a shame after travelling 2 hours from Birmingham. First I was told my room was cancelled and then double booked and had to wait tirelessly until a room was granted from another landlord. Unfortunately this really left a sour taste of the whole experience even though the room was fine and as shown in pictures.