- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, friendly staff, good breakfast, in between Phosy and Night Market.
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Located in Luang Prabang, Singharat Place Hotel is in the city center and on the riverwalk. Travelers who have shopping on the agenda can visit Morning Market and Night Market. Our guests love the hotel's location for the sightseeing.
WARNING! BED BUGS!! STAY AWAY!! This hotel is the worst hotel/biggest nightmare of my life. We checked in after 12 hours of travel, and, as a standard practice, the first thing we do is check the bed for bed bugs (can never be too safe!!). Unfortunately, the bed looked dirty so we checked the other side, and sure enough, the blood sucking creepy crawlers were there. We then went downstairs and complained, and the receptionist offered us another room, which had even more bed bugs! At that that point (grossed out) we asked for our money back, and were told (after some back and forth between the receptionist and owner who refused to talk to us) that they refused to refund us "because we checked in". We literally were at the hotel for maybe 30 minutes total, including checking both rooms, and sitting in the lobby looking for a new place to stay while my bf tried to reason with the powerless staff to get our money back. The owner is a cheap, unfair, and dirty business man, whose resort is dirty and he doesn't care about the guests comfort or that he is sending everyone home infested. DO NOT STAY HERE!!! Other guests overheard the complaints at receptions and asked us to help check their beds, and sure enough, they had bugs too. A total of 4 rooms we saw were infested. ABSOLUTELY DISGUSTING. I am so upset that the management doesn't fix the problem, take the loss, and burn all the infected furniture and would rather cheat its guests and give them bed bugs to take home.