- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean with good facilities considering the age and condition of the building. Major issue was that the kitchen was closed during our stay due to mice and cockroach infestation. Danny the manager made no effort to contact us to offer an apology or explaination, even a note under the door would have been something. As it was we found out by reading the notice taped to the window and had to go looking for him in the basement. He offered to reimburse the cost of breakfast elsewhere. I appreciate the building will have inherent issues due to its age, but this was not a cheap stay by any means, and customer service costs nothing had he been more proactive in reassuring us and apologising, the trip would have been far less stressful. Disappointing overall.