- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Need to sort out the details.
Little things whilst there not 5*. Toilet runs after flushing, cheap and nasty toilet paper, phone had USB ports but then turned out to have no power supply! Predictably ridiculous 5* prices for add ons: 30 GBP p/p for breakfast, 3GBP for a bottle of water (often free at 'lesser' hotels). NOT ACCEPTABLE: After we left I found 26GBP charged to my credit card. On questioning advised for 'Lube and Shaver kit', neither of which I had been near (nor seen). No email to advise they were making a charge or similar: clearly a breakdown in their systems. After a terse email from me advising that, they are refunding but no apology! Positives of polite cleaning staff, comfortable room and excellent location.