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Reviews

4.2 / 5Very Good
200 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Spa

Map

What's nearby

  • Popular Location
    Bushy Park
    3 min drive
  • Popular Location
    Hampton Court Palace
    5 min drive
  • Popular Location
    Twickenham Stadium
    6 min drive
  • Airport
    London (LGW-Gatwick)
    40 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-01-22. Try updating your dates to see prices for your trip.

    About this area

    Teddington

    Located in Teddington, The Lensbury is near the airport and near a train station. Hampton Court Palace and Stamford Bridge Stadium are notable landmarks, and travelers looking to shop may want to visit Westfield London Shopping Centre and Kensington High Street. Looking to enjoy an event or a game? See what's going on at Twickenham Stadium or Wembley Stadium.

    Popular Location

    What's nearby

    • Bushy Park - 3 min drive
    • Hampton Court Palace - 5 min drive
    • Twickenham Stadium - 6 min drive
    • Royal Botanic Gardens, Kew - 11 min drive
    • Natural History Museum - 20 min drive

    Getting around

    • Richmond Underground Station - 8 min drive
    • Teddington Station - 18 min walk
    • London (LGW-Gatwick) - 40 min drive

    Restaurants

    • The Lounge – Brasserie offering British cuisine. Serves brunch, lunch, and dinner daily. Kids' menu available.

    About this property

    The Lensbury

    This smoke-free hotel features a full-service spa, a restaurant, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 155 rooms offer free WiFi, 24-hour room service, and flat-screen TVs with satellite channels. Premium bedding, coffee makers, and hair dryers are among the other amenities available to guests.

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking

    Food and drink

    Buffet breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 14-16.50 for adults and GBP 9.50-9.50 for children
    1 restaurant and 1 coffee shop/café
    1 bar
    24-hour room service

    Things to do

    Boating
    Canoeing
    Children's pool
    Fitness center
    Full-service spa
    Indoor pool
    Kayaking
    Motor boating
    Outdoor tennis court
    Private picnics
    Sauna
    Spa tub
    Steam room

    Family friendly

    Children's pool
    Dry cleaning service
    Indoor pool
    Laundry facilities

    Conveniences

    Elevator
    Newspapers in lobby

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage

    Languages spoken

    English

    Business services

    Business center
    Meeting rooms
    Conference center

    Outdoors

    BBQ grill(s)
    Garden
    Terrace

    Spa

    8 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Detox wraps
    Facials
    Manicures and pedicures
    Massage - deep-tissue
    Massage - hot stone
    Massage - sports
    Massage - Swedish
    Massage/treatment rooms
    Reflexology
    Spa open daily

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking
    Assistive listening devices available

    More

    Smoke-free property

    Room amenities

    Bedroom

    Heating
    Premium bedding

    Bathroom

    Bathrobes
    Bathtub or shower
    Free toiletries
    Hair dryer

    Entertainment

    Flat-screen TV
    Premium channels
    Satellite channels

    Food and drink

    Champagne service
    Coffee/tea maker
    Electric kettle

    More

    Desk
    Iron/ironing board
    Safe
    4.2

    Very Good

    5 - Excellent
    96
    4 - Good
    71
    3 - Okay
    21
    2 - Mediocre
    9
    1 - Poor
    3
    4.5
    Cleanliness
    4.3
    Service and Staff
    4.5
    Amenities
    4.2
    Property condition

    3/5

    • Liked: Cleanliness, property conditions & facilities

    Health club with rooms!

    This looks good on paper but when you stay you realise it’s more of a health club with rooms than a hotel with a heath club. The car park was packed and we had to drive round to find somewhere to park. Very efficient check in. Reception staff were lovely and accommodated a 12 noon check out the next day. The lounge/bar and restaurant areas were very cold and we had to put on jumpers to sit in there. We also found our room chilly and the thermostat confusing but that was probably our fault for not asking for help. Lunch was disappointing. Avocado on toast with poached eggs. We expected more than half a slice of toast for £10! We had dinner in the restaurant but it was average. The breakfast was decent with a good selection of hot and cold food. Our friends described it as a crèche as there were so many kids without adults in the lounge area who’d had tennis/sports lessons. It was fine for the 1 night but we’re not sure we would go back.

    Stayed 1 night in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jan. 2020

    3/5

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Feedback

    I booked 2 massages on Friday and asked Laura to put both of them on my room however there was a 3rd payment that was taken at 19:38. This was confusing for me because I was having my first of 2 massages at 19:10. The payment I was told was done on my card without my permission and was done by the manager Dani. This was refunded to me the next day but wasn’t too please that I had to changed my plans on Saturday morning to revisit the spa and get this sorted. The masseuse I had Friday evening wasn’t very chatty and cheated a tense and unwelcoming atmosphere for me as she was also very loud and quite abrupt. She was very keen that I not to take my underwear off for some strange reason. I have been for many massages before and know this very well and wouldn’t feel too comfortable doing this anyway. She called me through 10 minutes late resulting in my massage being cut short by 10 minutes early. She also constantly asking me is everything was okay which was quite annoying but I can appreciate this as she was only 18 and had a lack of experience. I have fed this back to Laura when I visited on the Saturday morning. I had very poor Bad restaurant service on Friday evening, one man was chatting to two girls by the welcoming area, I walked in hoping to be took them between 45 seconds to1 minute to acknowledge I was there, when I sat down and was given a menu I asked for a coke and a bottle of tap water.

    Stayed 3 nights in Jan. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 3 nights in Jan. 2020

    3/5

    • Liked: Cleanliness
    • Disliked: Property conditions & facilities

    Nice staff. Tired room

    Friendly staff. Check in took too long (no queue). Machine issues. Room was clean but tired and the tv in the room was smaller than an average office computer monitor. No mini bar or complimentary water (water machine in corridor). No air con but winter, so heating was ok. Shower tray was too small so water went outside of it, leading to me using towels to dry the floor. Easy parking which was a plus. Was comfortable but wouldn’t choose to stay here again. Could just have been given a poor room?

    Stayed 1 night in Jan. 2020

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