- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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- Liked: Cleanliness, amenities, property conditions & facilities
When I told front desk it was my sons 21st and my 50th I had hoped for something a little more than congratulations! I was charged for service at a bar for drinks. Bit presumptuous. Hair dryer didn’t work so asked for another which was delivered but that didn’t work either. It was the socket not the dryer. Mattress was very hard, pillows too soft and the room was airless. I requested Earl Grey tea bags and did not receive any. I informed front desk of all of these issues and nothing was resolved. Such a shame for a lovely hotel. Looks 5star but the workings inside were definitely not.