The Cranley

Hotel Class
4 out of 5
Photo gallery


3.5 / 5Good
608 reviews


  • Free WiFi
  • Restaurant
  • Breakfast Available
  • Business Services


What's nearby

  • Popular Location
    Natural History Museum
    11 min walk
  • Popular Location
    Victoria and Albert Museum
    14 min walk
  • Popular Location
    Royal Albert Hall
    20 min walk
  • Airport
    London (LHR-Heathrow)
    26 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-01-18. Try updating your dates to see prices for your trip.

    About this area


    In the city center, The Cranley is in London's London City Centre neighborhood, an area with good shopping. Natural History Museum and Victoria and Albert Museum are cultural highlights, and some of the area's popular attractions include Stamford Bridge Stadium and Coca-Cola London Eye. ZSL London Zoo and Sky Garden are not to be missed. Our guests appreciate the hotel's location for the sightseeing.

    Popular Location

    What's nearby

    • Natural History Museum - 11 min walk
    • Victoria and Albert Museum - 14 min walk
    • Royal Albert Hall - 20 min walk
    • Harrods - 2 min drive
    • Kensington Palace - 3 min drive

    Getting around

    • Gloucester Road Underground Station - 6 min walk
    • London West Brompton Station - 14 min walk
    • London (LHR-Heathrow) - 27 min drive

    About this property

    The Cranley

    A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 39 rooms offer free WiFi, minibars, and TVs with cable channels. Room service, premium bedding, and free newspapers are among the other amenities available to guests.

    Property amenities


    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    No onsite parking available
    Parking nearby: GBP 35 per day
    Limo/town car service

    Food and drink

    Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 9.95 per person
    1 restaurant
    1 bar
    Free daily reception
    Room service available

    Family friendly

    Babysitting/childcare (surcharge)
    Dry cleaning service
    Laundry facilities


    Free newspapers in lobby
    Front-desk safe
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance
    Turndown service

    Languages spoken


    Business services

    Computer station




    Fireplace in lobby
    Smoke-free property

    Room amenities


    Premium bedding


    Designer toiletries
    Hair dryer


    Cable channels

    Food and drink



    Access via exterior corridors
    Connecting rooms available
    Free newspapers
    Iron/ironing board (on request)
    Turndown service
    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Jan. 2020

    4/5 Good

    • Liked: Room comfort

    Stayed 7 nights in Jan. 2020


    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    A horrendous experience

    This place is like something from a documentary about horrendous hotels. I actually cannot believe Hotels.com have it on their site. We got to our room to find the window smashed and sellotaped back up, black hairs everywhere and dirty bedding. There was an enormous brown stain on the mattress so big it was actually visible through the sheets. We were moved to another room which had pubic hair all over the bathroom floor and again had dirty bedding. The curtains were covered in stains and the pictures on the wall had smashed glass. Took plenty of photos and got a full refund, would rather have moved hotel but everywhere was full. Ignore the fake positive reviews on Tripadvisor, they must be talking about a different hotel. There’s nothing good about this place.

    Stayed 1 night in Nov. 2019


    • Liked: Staff & service
    • Disliked: Cleanliness, amenities, property conditions & facilities

    The only good thing about the Cranley was its friendly, helpful staff and its location. The hotel was falsely advertised as a four star hotel. When we arrived we were given musty smelling rooms with torn curtains, stained carpets. We were only moved because we had complained profusely about the condition of the rooms. Our so called upgraded rooms wre none the better. We had a TV cabinet door that had come of its hinge and did not stay open and the table was rickety. The bedding also left a lot to be desired. We saw dirt in the elevator that had not been cleaned for the 2 nights we were forced to spend there as the hotel would not refund us. All around the hotel there is evidence of disepair eg. peeling paint on walls, dirty stained carpets, chipped crockery at the poor breakfast buffet, aircons and some light fixtures in the rooms that did not work well. Over all as a fforeigner I felt totally let down not only by the hotel but by Expedia too. If Expedia chooses to associte with an institution or attach its name to a company/ hotel, Expedia should have measures in place to ensure that hotels do not falsely advertise their services. A truly disapointing experience that makes me question my fauth iExpedia.

    Stayed 2 nights in Jan. 2020

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