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3.5 out of 5

"The lack of communication and response from the team. " More

By a verified traveller on Thu 31 Aug 2023

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Hotel Description

At Cove St Martin’s you'll be within a short 5-minute stroll of popular places like Covent Garden Market and Leicester Square.

You can enjoy a flat-screen TV with digital channels, and each apartment features a washer/dryer, free WiFi, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include designer toiletries and premium bedding. A living room, a coffee/tea maker, and a safe are also available. Weekly housekeeping is available.

This smoke-free apartment building offers free WiFi in public areas, express check-out, and luggage storage. Additionally, you'll find an elevator.

Standard Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$258* Per night/room 6 May - 7 May

Superior Apartment, 3 Bedrooms

Bed Count 3 King Beds Maximum Occupancy 7 Max

Superior Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Cove St Martin’s ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Cove St Martin’s

Everyone (1) Couples (1)
5 out of 5
The lack of communication and response from the team.

Posted by on 31 Aug. 2023

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Comment from Hotel Management

7 Sep. 2023 by Cove St Martin`s

Dear Liz, thank you for taking the time to review your recent stay in Cove St Martins. We are thrilled to learn you had a positive stay with us, however we do apologise for any miscommunication we have had during your stay and this will be forward to the team to work on improvements. We would love to welcome you back next time you are in London. Best wishes, Gabi & Team

2 out of 5
No reception. No where to leave bags. Poor communication and they dont respond to emails. Poor english skills from people when you are able to get them on the phone. No hot water on last day of stay.

Posted by on 6 Feb. 2019

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Comment from Hotel Management

31 Mar. 2019 by Lilian Clarke

Dear Guest, Thank you for taking the time to provide feedback on your stay at SACO St Martins. I am sorry to hear that you experienced difficulties with communication with us and the lack of storage facilities for the luggage as well as the hot water interruption. Rest assured we are looking at your concerns as a priority. Best Regards, Lilian Clarke Operations Manager

Property Features

As a guest of Cove St Martin’s, you'll find express check-out and an elevator. Public spaces have free WiFi. This 4-star London apartment is smoke free.

  • 9 guestrooms or units
  • Express check-out
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Tottenham Court Road Station (0.8 km / 0.5 mi)
  • Metro station: Covent Garden Underground Station (0.2 km / 0.1 mi)

Room Amenities

Cove St Martin’s offers 9 accommodations with washers/dryers and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Sitting area
  • Flat-screen television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Heating
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: GBP 40
  • Only dogs are allowed

Policies

This property provides breakfast provisions once per stay, consisting of cereal, milk, tea, coffee, shortbread/flapjack, and water.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. The property is professionally cleaned. Contactless check-out is available.

  • No rollaway/extra beds available
  • Debit cards
  • No front desk
  • Guests will receive an email with special check-in instructions
  • Private entrance
  • Credit card pre-authorisation
  • Guest will receive an email before arrival 24 hours
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Humane animal treatment
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 600 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 40
  • Late check-out fee: GBP 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SACO Covent Garden St Martin's Apartment London
  • SACO Covent Garden St Martin's Apartment
  • SACO Covent Garden St Martin's London
  • SACO Covent Garden St Martin's
  • Cove St Martin’s London
  • Cove St Martin’s Apartment
  • SACO Covent Garden St Martin's
  • Cove St Martin’s Apartment London
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.