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Park Plaza London Waterloo

Hotel Class
4 out of 5

Information

Reviews

4.4 / 5Excellent
3,554 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Florence Nightingale Museum
    5 min walk
  • Popular Location
    Imperial War Museum
    6 min walk
  • Popular Location
    The Vaults
    7 min walk
  • Airport
    London (LCY-London City)
    21 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2019-12-07. Try updating your dates to see prices for your trip.

    About this area

    London

    In the city center, Park Plaza London Waterloo is in London's London City Centre neighborhood, an area with good airport proximity. Imperial War Museum and Southbank Centre are cultural highlights, and some of the area's activities can be experienced at Wimbledon Tennis Club and Twickenham Stadium. Sea Life London Aquarium and Coca-Cola London Eye are not to be missed. Our guests appreciate the hotel's central and quiet location for the sightseeing. It's also convenient to public transportation: Lambeth North Underground Station is 6 minutes by foot.

    What's nearby

    • Popular Location
      Florence Nightingale Museum - 5 min walk
    • Popular Location
      Imperial War Museum - 6 min walk
    • Popular Location
      The Vaults - 7 min walk
    • Popular Location
      Southbank Centre Book Market - 8 min walk
    • Popular Location
      Old Vic - 10 min walk

    Getting around

    • Lambeth North Underground Station - 6 min walk
    • London Waterloo Station - 11 min walk
    • London (LCY-London City) - 34 min drive

    About this property

    Park Plaza London Waterloo

    A full-service spa, a restaurant, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 494 rooms provide free WiFi, 24-hour room service, and LED TVs. Other amenities available to guests include minibars, rainfall showerheads, and pillow menus.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking: GBP 45.00 per night

    Food and drink

    • English breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: GBP 19.50 for adults and GBP 19.50 for children
    • 1 restaurant and 1 coffee shop/café
    • 1 bar
    • 24-hour room service

    Things to do

    • Fitness center
    • Full-service spa
    • Indoor pool

    Family friendly

    • Dry cleaning service
    • Indoor pool

    Conveniences

    • Elevator
    • Free newspapers in lobby

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance

    Languages spoken

    • English
    • German
    • Italian
    • Spanish

    Business services

    • Business center
    • Meeting rooms

    Spa

    • 2 treatment rooms
    • Aromatherapy
    • Ayurvedic treatments
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Hot springs/mineral springs
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage/treatment rooms
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible (may have limitations)

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Climate control (heating)
    • Hypo-allergenic bedding
    • Pillow menu

    Bathroom

    • Designer toiletries
    • Hair dryer (on request)
    • Rainfall showerhead
    • Shower

    Entertainment

    • 48-inch LED TV
    • Pay movies

    Food and drink

    • Minibar

    More

    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Laptop-friendly workspace
    • Phone

    Nearby activities

    Activities

    • Theme parks

    Frequently asked questions

    4.4

    Excellent

    5 - Excellent
    2,040
    4 - Good
    1,130
    3 - Okay
    253
    2 - Mediocre
    90
    1 - Poor
    41
    4.5
    Cleanliness
    4.4
    Service and Staff
    4.4
    Amenities
    4.5
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was a very special day, mine and my better halves anniversary and we went out for the day. When we come back they had surprised us with some Prosecco in our room and a plate of strawberries dipped in melted chocolate with “happy anniversary” on the plate. Overall great stay. Very modern and well looked after hotel with great service. Couldn’t ask for any more.

    Stayed 1 night in Dec. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Very convenient, clean and comfortable

    Stayed on business. Room was comfortable and clean. Gym facilities were very handy, decent array of equipment.

    Stayed 2 nights in Dec. 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Location great. bed like a rock

    Location was great , room was modern and ip to date..just wish the bed wasnt hard as a rock

    Stayed 2 nights in Nov. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Excellent! Good standard of quality and staff.

    Stayed 2 nights in Nov. 2019

    2/5

    • Liked: Property conditions & facilities
    • Disliked: Cleanliness, staff & service, room comfort

    Pretty and good location, but can't recommend.

    Good location, new and pretty spiffy (lots of nice tech). Upon reaching our room, we noticed that the room was not properly cleaned. One of the robes had a lot of hair on it, the coffee spoons were dirty and sugar packets were opened, they had left sheets on the pull out from previous guest, only one bath and one hand towel and missing items from the minibar. Later that evening, we noticed that the bathroom sink was backed up and wouldn't drain and then the toilet flushing mechanism was broken. The next morning, we chatted with the concierge and he recommended we use the hop on/hop off bus to see the sights. We agreed and purchased the only option given (Original Bus Tour). This was a big mistake, the hotel must get a kickback as there is no way this was a true recommendation based on the crap service we received. We were told there would be live guides (there were none), some of the stops were skipped (due to an incident on the London Bridge). I get that these things happen, but they did not note what was going to be skipped nor that the pick-up spots were also being skipped. We lost many hours waiting for buses that never came and when they did, we would see 5-6 of the other company buses before ours would show up. We notified the staff about the room conditions and they offered a couple free coffee coupons but never did replace the hair laden robe. When I brought the bus tour concerns up to the concierge, he shrugged, seemed to not care and offered no help to resolve.

    Stayed 3 nights in Nov. 2019

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