- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are comfortable and the staff are very friendly. The place was redecorated recently so everything is fairly new and clean.
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Located in London's London City Centre neighborhood, Number Sixteen Hotel, Firmdale Hotels is in the city center and near a metro station. Royal Albert Hall and Kensington Palace are notable landmarks, and some of the area's popular attractions include Stamford Bridge Stadium and Coca-Cola London Eye. Consider Piccadilly Theatre for a night out, and don't miss ZSL London Zoo, a top local attraction.
I stayed at #16 when it was a B&B and liked the discreet, homely feeling. Continental breakfast came with the stay and was served in the room back then. It has changed ownership and management and expended into a boutique hotel. the discreet and homely ambiance remaied, and the new owner seems very focused on its visual appeal and gave the hotel a unique touch. I would suggest that more focus should be placed on its infra-structure, e.g. the plumbing and heating system and the amenities, if she wants to claim the hotel as a 5Star hotel. It is not good when the boiler broke down so the guest was deprived of a hot shower in winter. It is not pleasant when the heating unit does not automatically make adjustment so that it was either too warm or too cold in the room. Granted that the staff tried very hard to make amends with small gifts, I believe that the customer would prefer basic amenities, like a consistently well regulated heating system, a hot shower when desired, and free bottled water available instead of rationing it to a 330ml bottle per day! Those are basic requirements to be considered in a 5Star hotel.