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"Fairly basic facilities, but great location and rooms are not too cramped. Norfolk Square is a great location close to the station and lots of other h ... " More

By a verified traveller on Fri 06 Apr 2018

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Hotel Description

At Norfolk Plaza Hotel you'll be within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens.

You can enjoy TVs, coffee/tea makers and hairdryers, featured in all 87 rooms.

For a drink, you can stop by the hotel's own bar/lounge. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM.

Within a 20-minute walk of this 3-star London City Centre hotel, attractions include Oxford Street and Marble Arch.

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$73* Per night/room 16 Dec. - 17 Dec.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Norfolk Plaza Hotel ratings based on 10 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Norfolk Plaza Hotel

Everyone (9) Couples (1)
1 out of 5
Very old and never renovated and bad service and internet only in reception room

Posted by on 12 Nov. 2019

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1 out of 5

Posted by on 12 Nov. 2019

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4 out of 5
Really good value for money, lovely staff, who offer great service. The room was spotless, if a bit shabby. And the location is perfect.

Posted by on 8 Nov. 2019

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3 out of 5
The hotel badly needs updated. This place is very tired and needs painted new carpet and windows fixed.

Posted by , from New Zealand on 19 Aug. 2018

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3 out of 5

Great location close to Paddington station

Fairly basic facilities, but great location and rooms are not too cramped. Norfolk Square is a great location close to the station and lots of other hotels and places to eat.

Posted by on 6 Apr. 2018

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1 out of 5

Hotel location is great, price was average

Stay in general was terrible, hotel shower wet the walls and floor but not yourself. Toilet did not flush properly. Wifi was only in lobby. Room facilities were not very good, power points not working and tv was terrible. Windows didn’t open and heater worked in overdrive

Posted by on 14 Dec. 2017

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4 out of 5

Great location excellent staff

Pros: Location, helpful staff.
Cons: Plumbing
Location: Close to underground and great restaurants.
Excellent location close to shops, underground and nice green area. Plumbing could be improved. Toilet didn't flush well and shower was slow to drain but comfortable beds. Excellent helpful staff.

Posted by , from New Zealand on 29 Nov. 2017

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1 out of 5

Most terrible hotel I have ever stayed in.

Pros: Location
Cons: Please be upfront on the internet and reflect true condition of the hotel. Shown as 3 Star but in fact only 2 Star.
Carpets and the room was very old. Room as well bathroom had a strange smell. The housekeeping didn't change the sheets for three days inspite of pointing out. Lift also is so old had to opened by hand on many occasions.

Posted by , from Melbourne on 30 Sep. 2017

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4 out of 5

Great place to stay

Pros: Location Breakfast Friendly service
Cons: TV Reception
Location: Train and good eating places
Great place to stay close to train.. and other places..If i was to offer criticism The bathroom was small but not enough to not stay there

Posted by , from Brisbane on 2 Apr. 2017

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2 out of 5

Close to Paddington station and Heathrow Express

Pros: Position
Cons: Lots
Uncomfortable bed, ordinary staff with poor people skills and very basic breakfast. We won't be going back but will find more upmarket hotel in same area.

Posted by , from Gold Coast, Australia on 11 Jul. 2016

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Property Features

As a guest of Norfolk Plaza Hotel, you'll find multilingual staff, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi and wired Internet. You can enjoy a drink at the bar/lounge. Norfolk Plaza Hotel also features a safe deposit box at the front desk and a lift. This Edwardian London hotel is smoke free.

  • 87 guestrooms or units
  • 7 levels
  • 3 buildings
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities


Available in some public areas: Free WiFi , Free wired Internet


  • Airport: London (LHR-Heathrow) (27.3 km / 17 mi)
  • Train station: London Paddington Station (0.6 km / 0.3 mi)
  • Metro station: Paddington Underground Station (0.2 km / 0.1 mi)
  • Parking:

Room Amenities

Norfolk Plaza Hotel offers 87 forms of accommodation with coffee/tea makers. Bathrooms include a shower and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Telephone
  • Iron and ironing board available
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available
  • Online Penalty Collection


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 6.75 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Norfolk Plaza
  • Norfolk Plaza
  • Norfolk Plaza Hotel
  • Norfolk Plaza Hotel London
  • Norfolk Plaza London
  • Norfolk Plaza Hotel London, England
  • Norfolk Plaza Hotel Hotel
  • Norfolk Plaza Hotel London
  • Norfolk Plaza Hotel Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.