The staff was very friendly and helpful, offering help with tours around London and advice and discounts on places to dine.
The location is great, very close to Gloucester Road or Earl's Court Tube stations, with plenty of shopping, dining, convenience stores nearby.
Although we booked a 1 bedroom apartment, this was not available for 3 of the 4 nights we stayed there, and we were provided instead with a 3 bedroom extremely quiet and more spacious apartment. We were moved to our room on our last night there.
Wifi was very good.
The building is very old (as most buildings in the area) and although everything was spotless clean, it does show its age.
We would advise management to replace the beds with new more firm mattresses (in both apartments), since the ones in the rooms we had were clearly old and well worn, renovate light fittings (2 light bulbs were not working in the first apartment), bathroom tiles were chipped in multiple places and touch ups were visible a bit everywhere (e.g. unpleasant visible screws and plumbing of the toilet bowl to the wall/floor, visible rust underneath the glass shelves of the towel rack), wood detailing should be replaced (sorry but a coat of paint doesn't do it anymore).
It all gives a sense of old and dirty when it is not, and reduces the appeal of the rooms/bathrooms.
Also the floor is squeaky in the rooms and along the stairs, so if you are close to another apartment or to the common stairs, you will hear all movement.