- Liked: Cleanliness, staff & service, property conditions & facilities
No pool in January
This was a little treat for my daughter's birthday. Just a nice weekend away, we went to the zoo and then we checked into the hotel. When I was booking the room through Hotels.com, there was no mentioning that in January the swimming pool was closed. I have checked the chessington's website direct - again no mentioning about it. Apparently there is a pop up message when you book through their website direct, saying about the pool. Anyway we have booked through hotels.com, but I still think that any type of refurbishment should be mentioned on the chessington's hotel front webpage. I had two very disappointed children and the staff that could't care less. No discount was offered even when I've asked. The rest of the stay was fine, apart from a lot of wild kids with parents nowhere to be seen - running across the hall and slamming the doors (after 10pm). I have phoned up the reception and complained, the lady who dealt with me immediately came up and sorted the naughty youngsters out - so for that BIG thank you.