- Liked: Cleanliness, staff & service
Lovely room, very clean, comfortable beds , and great location. Would recommend this to everyone
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Leisure Inn Penny Royal Hotel & Apartments is located on a river and in a walkable area with good shopping. The Town Clock and Franklin House are local landmarks, and some of the area's activities can be experienced at Penny Royal Adventures and Launceston Aquatic Centre. Looking to enjoy an event or a game while in town? See what's happening at University of Tasmania Stadium or Silverdome.
Not suitable for older people with knee issues with all the stairs and uneven brickwork. Painfully to lug bags upstairs if you don’t get a ground level room. Less than helpful or hospitable front reception staff. Old musty rooms, terrible beds and less than decent bathrooms. We saw a 4 star standard when reviewing this property, but perhaps they gave us one of their worst rooms as it was terrible! So stayers, beware! We also booked for 4 nights and on the 2nd day (after 1 night), requested to check out early. The terms said that changes must be made 48 hours prior, which we did. We were told we had to ask the manager - I guess it was not clear to reception staff. We booked through Expedia who made the request on our behalf, and were told a refund could be offered, after we were told this, they called back to reneg their offer and eclined to reimburse us for the last night claiming only that “it had been declined”. They mentioned the 48 hour rule several times despite making the decision to check out early more than 48 hrs prior to the last nights stay and this wasn’t good enough for them. Do not recommend this place at all as the only possible benefit is the location and free parking.