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5.0 out of 5

"A great central hotel in Jakarta, with exceptional staff and service, some, if not the best I have had anywhere. Jonathan on the front desk and Zara ... " More

By a verified traveller on Wed 16 Aug 2023

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Hotel Description

Mandarin Oriental, Jakarta puts you in the heart of Jakarta, within just a 10-minute stroll of Grand Indonesia and Thamrin City Shopping Mall. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps and reflexology. The fine-dining restaurant, Lyon, serves French cuisine and is open for brunch, lunch, and dinner. MO Bar is the hotel's own bar. Enjoy the nightclub, gym, sauna, and pool loungers. Meeting rooms, conference space, and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this Central Jakarta hotel, you'll be 2.7 km (1.7 mi) from National Monument and 3.6 km (2.2 mi) from Pasar Baru.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$202* Per night/room 5 Apr. - 6 Apr.

Room, 1 King Bed, Corner (Monument View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Monument View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Corner (Monument View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Deluxe, Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed (Monument View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mandarin Oriental, Jakarta ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mandarin Oriental, Jakarta

Everyone (1)
5 out of 5
A great central hotel in Jakarta, with exceptional staff and service, some, if not the best I have had anywhere. Jonathan on the front desk and Zara in housekeeping were most noticeable in their great attitude and helpfulness, little things like that make a big difference and I look forward to staying here again in the future.

Posted by on 16 Aug. 2023

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Comment from Hotel Management

24 Aug. 2023 by Andy

Dear Dan,Thank you for awarding the hotel a five stars rating. We are delighted to know that you enjoyed your stay and your experience with us and we look forward to welcoming you back in the near future.Kind regards,Andy Andrew Abram General Manager

About the Mandarin Oriental Jakarta

Location Jalan MH Thamrin, Jakarta, Jakarta 10310

Property Features

Mandarin Oriental, Jakarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. A nightclub, a sauna, and spa services are also featured at the business-friendly Mandarin Oriental, Jakarta. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this Jakarta hotel.

  • 1 building
  • 272 guestrooms or units
  • 26 levels
  • 2 dining venues
  • Meeting rooms
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Train station: Jakarta Sudirman Station (0.8 km / 0.5 mi)
  • Metro station: Bundaran HI MRT Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mandarin Oriental, Jakarta offers 272 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Children's robes
  • Children's slippers
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Lyon - This fine-dining restaurant specializes in French cuisine and serves brunch, lunch, and dinner.

Li Feng - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Cinnamon - This restaurant specializes in Indonesian cuisine. Open daily.

MO Bar - Onsite bar. Happy hour is offered. Open select days.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body wraps
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Mandarin Oriental, Jakarta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mandarin Oriental, Jakarta

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
  • Airport shuttle fee: USD 79 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 0 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jakarta Mandarin Oriental
  • Mandarin Oriental Hotel Jakarta
  • Mandarin Oriental Jakarta
  • Mandarin Oriental Jakarta Hotel
  • Mandarin Jakarta
  • Mandarin Oriental, Jakarta Hotel Jakarta
  • Mandarin Oriental Jakarta
  • Mandarin Oriental, Jakarta Hotel
  • Mandarin Oriental, Jakarta Jakarta
  • Mandarin Oriental, Jakarta Hotel Jakarta

You should know

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.