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Reviews

664 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Pet Friendly

Map

What's nearby

  • Popular Location
    Family Fun Center
    19 min walk
  • Popular Location
    Common Ground Park
    4 min drive
  • Popular Location
    Lakeside Village
    4 min drive
  • Airport
    Tampa, FL (TPF-Peter O. Knight)
    46 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-02-23. Try updating your dates to see prices for your trip.

    About this area

    Lakeland

    In the city center, Imperial Swan Hotel & Suites is in an area with good shopping. Bramble Ridge Golf Course and The Circle B Bar Reserve are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Mirror and Munn Park.

    Popular Location

    What's nearby

    • Family Fun Center - 19 min walk
    • Common Ground Park - 4 min drive
    • Lakeside Village - 4 min drive
    • Veterans Park - 4 min drive
    • Kings Point Par 3 Golf Course - 8 min drive

    Getting around

    • Lakeland Station - 13 min drive
    • Tampa, FL (TPA-Tampa Intl.) - 46 min drive

    Restaurants

    • Venue 1 – Serves breakfast.

    About this property

    Imperial Swan Hotel & Suites

    This hotel features an outdoor pool, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a sauna, a 24-hour business center, and a conference center are onsite. All 168 rooms boast deep soaking tubs and offer free WiFi and sofa beds. Living rooms and refrigerators are standard, as are flat-screen TVs with satellite channels.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free RV/bus/truck parking

    Food and drink

    1 bar
    Coffee/tea in common area(s)

    Things to do

    27 holes of golf
    Fitness center
    Outdoor pool
    Sauna
    Steam room

    Family friendly

    Cribs/infant beds (surcharge)
    Microwave
    Outdoor pool
    Refrigerator
    Rollaway/extra beds (surcharge)
    Separate living room
    Sofa bed

    Conveniences

    ATM/banking services
    Elevator

    Guest services

    Daily housekeeping
    Front desk (limited hours)
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    24-hour business center
    5 meeting rooms
    Computer station
    Conference center (7500 square feet of space)

    Outdoors

    Pool sun loungers
    Pool umbrellas

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Braille signage
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel

    More

    Designated smoking areas
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning (climate-controlled)
    Cribs/infant beds (surcharge)
    Linens
    Rollaway/extra beds (surcharge)
    Sofa bed

    Bathroom

    Bathrobes
    Deep soaking bathtub
    Hair dryer
    Shower/tub combination
    Towels

    Entertainment

    Flat-screen TV
    Premium channels
    Satellite channels

    Food and drink

    Coffee/tea maker
    Microwave
    Refrigerator

    More

    Connecting rooms available
    Desk
    Free local calls
    Iron/ironing board
    Phone
    Separate living room
    2.5

    Guest rating

    5 - Excellent
    69
    4 - Good
    92
    3 - Okay
    139
    2 - Mediocre
    151
    1 - Poor
    213
    2.8
    Cleanliness
    2.9
    Service and Staff
    2.1
    Amenities
    2.4
    Property condition

    2/5

    • Disliked: Amenities, property conditions & facilities

    TV not working, phone not working, musty smell in room, elevators not operating properly, check-in took extraordinarily long--waited in line for 1/2 hour

    Stayed 1 night in Feb. 2020

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Worst hotel ever!!!

    It was the worst experience of my life. It took me an hour just to check in, the elevator wasn’t working properly nor the electricity. We check the bed sheets and the beds had stains on them plus one of them was broken. Also there were stains in the bathroom. We’re in the room not even for 10 mins and we decided to leave. It took another hour just to check out. I told her we weren’t happy with the room and we wanted to get a refund. She completely denied our refund. Then she disappeared so I had to call the cops. Never got my money back. In addition we found out while leaving that people were breaking in the rooms and stealing. Do not go to this hotel at all!!!

    Stayed 1 night in Feb. 2020

    2/5

    • Disliked: Amenities, property conditions & facilities

    the room size good. the rest horrible. we ordered queen beds . we got full. only 1 light worked in the room. the bathtub was dirty. the curtains barely hanging. there are 3 elevators only 1 barely worked. I had to wait 10 min for it to come up to the 6th floor to pick us up. took 40 min to get checked in. one time this place was really nice. whoever bought just let it go down the tubes. they will be out of business soon if they don't get things fixed up.

    Stayed 3 nights in Feb. 2020

    1/5

    • Liked: Cleanliness
    • Disliked: Staff & service, amenities, property conditions & facilities

    Check in took 45 minutes! Only one of the three elevators was working so you had to wait forever for it to return. The elevator was also stuck on number three so you always stopped at the third floor. In the room, the toilet leaked at the base all over the bathroom floor in the TV did not work! The staff knew when we checked in that we would not have a working TV and neglected to tell us that. Instead they acted like they would be fixing it and did not tell us that would not be fixed until we were settled into a room with our luggage. The elevator was also stuck on number three so you always stopped at the third-floor. The toilet leaked at the base all over the bathroom floor and the shower was falling apart. Did I mention the TV did not work?! The staff knew when we checked in that we would not have a working TV and neglected to tell us that. Instead they acted like they would be fixing it and did not tell us that it would not be fixed until we were settled into our room with our luggage!

    Stayed 1 night in Feb. 2020

    1/5

    • Disliked: Amenities, property conditions & facilities

    Didnt have my room that i booked tv didnt work they have me another room free of charge but checkin took over 45 minutes hectic day for the staff

    Stayed 1 night in Feb. 2020

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