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4.2 out of 5

"We have been going to Fraser for many years & were lucky enough to spend many of our visits there when it was privately owned. Since it has changed ha ... " More

By a verified traveller on Sat 07 Oct 2023

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Hotel Description

A family-friendly stay in K'gari awaits you at Kingfisher Bay Resort. You'll be 1.3 km (0.8 mi) from Seventy-Five Mile Beach and 11 km (6.8 mi) from Lake McKenzie. Highlights at this beachfront hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering can include massages, facials, and mani/pedis. The restaurant, Sand & Wood Restaurant, is open for breakfast, lunch, and dinner. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite kids' club and outdoor tennis court. Additionally, you'll find free WiFi in public areas, a conference center, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star K'gari hotel, you'll be 16.9 km (10.5 mi) from Central Station.

Standard Resort Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$272* Per night/room 21 Apr. - 22 Apr.

Two Bedroom Standard Villa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Wallum Resort Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

King Resort Hotel Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Spa Villa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Kingfisher Bay Resort ratings based on 364 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Kingfisher Bay Resort

Everyone (115) Couples (116) Family (130)
4 out of 5

Posted by on 19 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by Kane Bassett, Resort General Manager.

Dear Kev, thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

5 out of 5

Posted by on 1 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by Kane Bassett, Resort General Manager.

Dear Patrick, Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

4 out of 5
We have been going to Fraser for many years & were lucky enough to spend many of our visits there when it was privately owned. Since it has changed hands we’ve been quite disappointed with how they’ve changed it. The number of staff & level of service has diminished quite dramatically & the food selections are disappointing, there is only so many burgers ect one can eat, the buffet dinner that used to be in what was the Maheno restaurant was much better & I think the people of Hervey Bay would miss the once a week seafood extravaganza. It really is a shame when big companies ruin things that have been so successful in private hands, I don’t understand why they would change things that work?

Posted by on 7 Oct. 2023

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Comment from Hotel Management

10 Oct. 2023 by Resort General Manager.

Dear Michael, Thank you for your honest review. We are sorry to hear that you were disappointed with the changes made to the resort. We understand that you have been a loyal customer for many years and that you enjoyed the previous service and food options. We appreciate your feedback and I will raise your comments with my team. We want to assure you that we are still committed to providing a high-quality and memorable experience for our guests. We have made some changes to our resort to adapt to the changing needs and preferences of our customers. We have also introduced some new features and activities that we hope you will enjoy, such as our full day Beauty spots tour, the Island Day spa and sea explorer cruises. We hope that you will give us another chance to serve you better in the future. We value your business and your satisfaction. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

5 out of 5

Posted by on 28 Sep. 2023

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Comment from Hotel Management

2 Oct. 2023 by Resort General Manager

Dear Sarah, thank you for taking the time to rate us and with 5 stars. I am pleased to know that you enjoyed your recent stay with us. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

4 out of 5
Relaxing atmosphere however the room mattress could of done with replacing. Very uncomfortable. Ceiling fans would of been nice instead of air-conditioning. I had to clean the filters out.

Posted by on 11 Sep. 2023

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Comment from Hotel Management

13 Sep. 2023 by Resort General Manager

Dear Steven, thank you for taking the time to leave a review. I am pleased to read that you enjoyed our relaxing atmosphere. I am sorry to hear of the discomfort from the mattress and I appreciate your constructive feedback regarding ceiling fans. I will raise your feedback with my team. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

3 out of 5
We were locked out of our room as door needed fitting and we were late for a wedding. Also the bar staff were very slow. But everything else was lovely

Posted by on 5 Aug. 2023

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Comment from Hotel Management

7 Aug. 2023 by General Manager

Dear Linda, thank you for taking the time to post a review. I am sorry to hear about this experience. I appreciate you sharing this feedback and will have this addressed with the team. It is great to note that everything else with your time at the resort was lovely. On behalf of all of us, we hope to welcome you again in the future. Kind regards, Kane Bassett, Resort General Manager.

5 out of 5
If you have the patience to understand that your remote and all that entails it’s absolutely world class.

Posted by on 7 Jul. 2023

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Comment from Hotel Management

12 Jul. 2023 by Resort General Manager

Dear Owen, thank you kindly for the 5-star review. I am pleased you enjoyed your time with us. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

2 out of 5
Dangerous shower in our room

Posted by on 26 Jun. 2023

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Comment from Hotel Management

30 Jun. 2023 by Resort General Manager

Dear Susan and Tony, thank you for taking the time to leave a review. I am sorry to hear that were disappointed in your room. Most of the bathrooms have a shower over bath, however guests are welcome to request a walk-in shower should they require this. We have some very exciting renovations planned for the hotel bathrooms in the near future and hope we may welcome you back and turn this impression around. I do hope you otherwise enjoyed your time on K'gari. Kind regards, David Hay, Resort General Manager.

5 out of 5
We stayed in a 2 bedroom villa which was clean and quite spacious. A really nice bush settting for the resort. The resort was great overall and the optional activities such as the sunset cruise and night walk were fantastic.

Posted by on 29 Apr. 2023

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Comment from Hotel Management

1 May 2023 by General Manager

Dear Svetlana, thank you for taking the time to post a review and rate us so highly. I am so pleased to read that you enjoyed your time at the resort and found the villa to be clean and spacious. I will ensure your kind feedback is shared with the team. On behalf of all of us, we hope to welcome you again to Kingfisher Bay Resort. Kind regards, David Hay, Resort General Manager.

5 out of 5
Cooloola villa 718. Fully air-conditioned. Well equipped kitchen. New bathroom. Recently replaced living room sofa set and dining room set. Beds very comfortable. Close walking distance to the main building for restaurants and pools. Far enough for it to be quiet. Cocktails at Sunset bar is decently priced. Restaurant menus a bit uninspiring for the price. Shop on island wasn't as expensive as I'd initially thought. If self catering, bring your groceries over from the mainland. Bags of ice can be bought at the island store. Could do with a new vacuum cleaner.

Posted by on 16 Apr. 2023

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Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Kingfisher Bay Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This beach hotel also offers outdoor tennis courts and a terrace. For a fee, parking is available. A complete renovation of Kingfisher Bay Resort was completed in August 2022. Smoking is allowed in designated areas at this 4-star K'gari hotel.

  • 205 guestrooms or units
  • 2 levels
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 1346 sq ft of conference space
  • 125 sq m of conference space
  • Built in 1992
  • Deli
  • Kid's club (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Property shuttles: Airport shuttle and ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Kingfisher Bay Resort offers 205 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Rooms open to furnished balconies. Bathrooms include shower/tub combinations and hair dryers. Cribs/infant beds (surcharge) are also available.

  • Private balcony (furnished)
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Sand & Wood Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Sand Bar - Overlooking the pool, this bistro serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.

Dune Restuarant - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Shop 7/54 Ariadne Street, Riverheads Shopping Village. 8am - 3pm]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must arrange ferry transfers (surcharge) to the property on K'gari (Fraser Island). To arrange transfers, guests should contact the property at least 48 hours before their expected arrival. Contact the property using the information on the reservation confirmation received after booking.

Kingfisher Bay Resort offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to Shop 7/54 Ariadne Street, Riverheads Shopping Village. 8am - 3pm
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 25.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Children stay free - maximum age 14
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 32 for adults and AUD 16 for children
  • Airport shuttle fee: AUD 10 per person (one-way)
  • Airport shuttle fee per child: AUD 10 (one-way), (from 4 to 14 years old)
  • Self parking fee: AUD 25.00 per night
  • Nearby parking fee: AUD 25 per day
  • Late check-out fee: AUD 50
  • Crib (infant bed) fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kingfisher Bay Resort
  • Kingfisher Bay Resort Fraser Island
  • Kingfisher Bay
  • Kingfisher Bay Fraser Island
  • Kingfisher Bay Hotel Fraser Island
  • Mercure Kingfisher Bay Resort Fraser Island
  • Kingfisher Bay Hotel Fraser Island
  • Kingfisher Bay Fraser Island
  • Kingfisher Bay Resort Hotel
  • Kingfisher Bay Resort K'gari
  • Kingfisher Bay Resort Hotel K'gari

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.