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3.9 out of 5

"There is 2 dinning options both amazing and fairly priced....3 bars and the staff throughout the whole complex were amazing. " More

By a verified traveller on Thu 29 Feb 2024

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Hotel Description

A luxury stay in Gold Coast awaits you at Grand Apartments. You'll be steps from Ian Dipple Lagoon and 2.1 km (1.3 mi) from Chirn Park. Highlights at this beach hotel include 2 restaurants, and in-room kitchens and washers/dryers.

For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, gym, spa tub, and sauna. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4.5-star Labrador hotel include Cavill Avenue and Broadwater Parklands.

Penthouse, 3 Bedrooms (Water Views)

Bed Count 1 King Bed Maximum Occupancy 8 Max

2 Bedroom 2nd Floor Night Owl Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

1 Bedroom Superior Water View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Superior Water View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom City View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Grand Apartments ratings based on 171 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Apartments

Everyone (82) Couples (20) Family (70)
5 out of 5
There is 2 dinning options both amazing and fairly priced....3 bars and the staff throughout the whole complex were amazing.

Posted by on 29 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by The Grand Apartments

Thank you Debra, we hope to see you again soon.

5 out of 5

Posted by on 8 Jan. 2024

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Comment from Hotel Management

1 Mar. 2024 by The Grand Apartments

Thank you James, we hope to see you again soon.

4 out of 5
This hotel was great. Lovely amenities, great location. Room was clean and presentable, air conditioned and ceiling fans made for a nice cool room. Only downfalls were a few of the receptionists. Very rude and uninviting to hotel guests. Also, some of the older permanent residents were quite rude to my young children trying to enjoy the pool. It felt very much there was an “us and them” type division between hotel guests and permanent residents.

Posted by on 2 Jan. 2024

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5 out of 5
Great location away from hustle and bustle but close to everything if needed. (By car) Amazng views and apartment was roomy for a family of 5.

Posted by on 9 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by The Grand Apartments

Thanks for staying with us. We appreciate your feedback. See you soon.

1 out of 5
I booked an apartment for a training I was attending on the Gold Coast (I live in Brisbane) . I ended up not staying even 1 night . I arrived at 6pm the first day. Never been to this place before . There was a front and back reception area which was closed. I had to speak to someone on an intercom that only lasted a couple mins then cuts out . Not good customer service . Couldn’t open my room door after instructions from reception. (On the phone) I had to talk to the same person via the intercom so took my luggage to do so & a carton of water I left at the door . I was gone less than 10min & came back to find the water taken . I felt frustrated & unsafe as a woman on my own . I complained but was gaslit . I will never return

Posted by on 5 Dec. 2023

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Comment from Hotel Management

6 Dec. 2023 by The Grand Apartments

This review is very unfair. We welcome 100's of guests to The Grand Apartments every week, many of whom check in outside of office hours using the very simple self check-in procedure. As previously advised I did review the CCTV footage in an attempt to establish what happened to your carton of water and it was found that you exited the lift on the wrong floor when it stopped to pick up more guests. The apartment that you were attempting to unlock was on the ninth floor, your accommodation was on the 6th floor. Your water was left outside the door of 903 which is why you were unable to find it when you returned to 603 WITH our building manager IN PERSON for assistance unlocking the door. Informing you of the unfortunate error which you made wasn't gaslighting, it was an explanation following your request that we investigate to put your mind at ease that you weren't a victim of crime,

5 out of 5
Great facilities! We enjoyed our stay. We will definitely come back.

Posted by on 22 Nov. 2023

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Comment from Hotel Management

30 Nov. 2023 by The Grand Apartments

Thanks for staying with us. We appreciate your feedback!

5 out of 5
It's easy to get to, close to everything, great staff and very nice apartments.

Posted by on 22 Oct. 2023

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Comment from Hotel Management

23 Oct. 2023 by res

Thanks for your review. We are so happy you enjoyed your stay

3 out of 5

Posted by on 13 May 2023

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Comment from Hotel Management

6 Dec. 2023 by The Grand Apartments

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on 6 May 2023

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Comment from Hotel Management

6 Dec. 2023 by The Grand Apartments

Thanks for staying with us. We appreciate your feedback

4 out of 5
Great location, close to dining and Broadwater. Amenities in excellent condition, safe and secure complex with parking.

Posted by on 13 Apr. 2023

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Comment from Hotel Management

5 May 2023 by Reservations

Thanks Donna. Glad you like it.

Property Features

As a guest of Grand Apartments, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Grand Apartments. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Gold Coast hotel is smoke free.

  • 28 guestrooms or units
  • 2 dining venues
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Helensvale Station (9.1 km / 5.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Apartments offers 28 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas and include kitchen islands. Beds feature premium bedding. Accommodations at this 4.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and hair dryers. This Gold Coast hotel provides wireless Internet access for a surcharge. 50-inch flat-screen televisions come with digital channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Sitting area
  • Deep soaking tub
  • Flat-screen television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Cribs (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Grand Apartments has 2 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 20
  • Check-in time ends at 11:30 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
  • Saturday - Saturday: 9 AM - noon
Guests will receive lockbox information. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 9-10:30 AM on Sunday and public holidays.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
  • Saturday - Saturday: 9 AM - noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. The property is professionally cleaned.

  • No rollaway/extra beds available
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: AUD 7.00 per night (rates may vary)
  • Airport shuttle fee: AUD 41.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 41 (roundtrip), (up to 18 years old)
  • Crib (infant bed) fee: AUD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Apartments Labrador
  • Grand Apartments Hotel Labrador
  • The Grand Apartments Hotel Labrador
  • The Grand Apartments Labrador, Gold Coast, Australia
  • Grand Apartments Apartment Labrador
  • Grand Apartments Hotel
  • Grand Apartments Labrador
  • Grand Apartments Hotel Labrador

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.