- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful Facilities outstanding!!!! Location is perfect .
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Located in Key Largo, Waterside Suites & Marina is on the waterfront. John Pennekamp Coral Reef State Park and Lower Sound Point reflect the area's natural beauty and area attractions include Dolphins Plus and Dolphins Plus Bayside. MarineLab Undersea Laboratory and Laura Quinn Wild Bird Sanctuary are also worth visiting. Our guests love the hotel's location for the sightseeing.
We were here on our honeymoon. We had reserved it for 4 nights. When we arrived the AC was turned off and was 85 degrees in our condo, VERY HOT! We turned it on but it only went down to 82-81 degrees. We called maintenance and said it would take time to cool down the first night there, it did not. We called them again the next day and he came in and figured out it froze up in the unit. turned it off and again only cooled to about 81 and had no rooms to move us to another room. We called the 3rd day to finally get moved to a room with working AC. We did not sleep for 2 nights because way too hot, even too warm outside to even open windows. The Manager said for the inconvenience she would give us $25 back each day without AC, total $50. Which we never received. When you spend over $200 a day for a condo I expect a working AC and to at least get reimbursed half for each day, not $25 per day. The manager made us call back numerous times because the computers were down and would not call us back. She is very unprofessional and the maintenance guy there has no knowledge either. They should have called in a professional to take care of the problem. And treated us better. We will never come back! The wifi did not work either. Save your money and go next door to Holiday Inn or The Marriott.