Skip to main content
Beginning of main content
4.6 out of 5

"Was a disappointed that we could not use the TV. It was locked to the person that owned the room. We couldnt use Netflix, Disney ect. We tryed to put ... " More

By a verified traveller on Tue 03 Oct 2023

Enter dates to see availability

Hotel Description

A luxury stay in Cairns awaits you at Pullman Palm Cove Sea Temple Resort and Spa. You'll be within steps of Vie Spa Palm Cove and within a short 5-minute stroll of Palm Cove Beach. Highlights at this beachfront hotel include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

A relaxing day at Vie Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite gym, spa tub, and kids' swimming pool. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 5-star Palm Cove hotel include Skyrail Rainforest Cableway and Smithfield Shopping Centre.

Studio, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$211* Per night/room 28 Apr. - 29 Apr.

1 Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

2 bedroom Rooftop Spa Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

2 Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Pullman Palm Cove Sea Temple Resort and Spa ratings based on 311 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Palm Cove Sea Temple Resort and Spa

Everyone (128) Couples (122) Business (1) Family (59)
1 out of 5
Booked a resort view and it overlooked the swamp/mangroves that stunk. The room was filthy with lip gloss and packets of tablets under the couch. The floor was covered in food and dirty as well as having an unpleasant odour. Really unimpressed and disappointed to the point we cancelled our stay and went home.

Posted by on 10 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

25 Mar. 2024 by Megan

Dear Samantha, Thank you for bringing your recent experience to our attention. We are deeply sorry to hear about the issues you encountered during your stay with us. Your feedback is incredibly valuable, and we sincerely apologize for falling short of your expectations.We take cleanliness and guest satisfaction very seriously, and it is disheartening to learn that your room did not meet our usual standards. Rest assured, we have shared your concerns with our housekeeping team and management to ensure that immediate action is taken to address these issues and prevent similar occurrences in the future.Regarding the view from your room, we understand your disappointment with the overlook of the mangroves towards the beach. We strive to provide accurate descriptions of our room types, and we apologize if there was any confusion or oversight in this regard.Please know that your experience does not reflect the high standards of service and cleanliness that we aim to uphold. We regret that we were not able to rectify the situation during your stay and that it led to your decision to cancel and leave early.We would like to extend our sincerest apologies once again and invite you to contact us directly so that we may have the opportunity to make amends and regain your trust. Your satisfaction is our top priority, and we hope to have the chance to welcome you back for a much-improved experience in the future.Kind Regards, Megan Kadic

3 out of 5

Posted by on 14 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

24 Jan. 2024 by Megan

Dear Amanda, Dear Valued Guest,Thank you for taking the time to leave a review of your recent experience at our hotel. We sincerely apologize for any aspects of your stay that did not meet your expectations.Your feedback is important to us, and we would like to understand your concerns in more detail to ensure we can address them effectively. We would greatly appreciate it if you could reach out to us directly, either by phone or email, so we can learn more about your experience and work towards resolving any concerns you may have. Our goal is to provide a positive and enjoyable stay for all our guests, and we would like to make things right for you.Please don't hesitate to contact us at your earliest convenience. We value your feedback and hope to have the opportunity to improve your perception of our hotel.Sincerely,Megan Kadic

5 out of 5
Was a disappointed that we could not use the TV. It was locked to the person that owned the room. We couldnt use Netflix, Disney ect. We tryed to put our own account on it but it was locked. Could not ever share to the TV. Normal coffee would have been better than the expresso machine. No salt or pepper in room. Light in room very difficult to shut it out even when curtains where closed. People on top floor neeb to be considert of people under them. We could hear the people upstairs from 7am everyday.

Posted by on 3 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

25 Oct. 2023 by Megan

Hi Meaghan, Thank you kindly for taking the time to leave your review. I have asked our maintenance team to go and inspect the room and they have opened access on the smarttv again. I am sorry we were not able to action that during your stay. We do have further amenities available for all guests and we are only a phone call away for future stays. Overall we are glad you enjoyed your stay and hope we get to welcome you back in the not so distant future. Kind Regards, Megan Kadic

2 out of 5
Underwhelming experience for a 5 Star Pullman hotel. Spent just over $1500 for 4 nights stay but should have paid extra to stay elsewhere. We were in a room that had very noisy surroundings including continuous slamming doors and voices throughout the night as well as lawn mowers in the morning so needless to say sleep was missing a lot of the nights from our holiday. We complained the second day to the manager and asked if could move rooms, intially it took him a long time to actually understand what we were complaining about and in the end just told us the hotel was full and couldn't do anything. He could have at least said if a room becomes available I will contact you. Looking online there were actually rooms available but obviously at a higher rate so he didn't want to accommodate that. I highly recommend looking at other accommodation at Palm Cove before you consider Pullman, the pool is large and nice but that's really all it has going for it.

Posted by on 2 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

6 Oct. 2023 by Megan

Dear Jaysen,Thank you for taking the time to share your feedback about your recent stay at Pullman Palm Cove Sea Temple Resort & Spa. We genuinely appreciate your comments and deeply regret that your experience did not meet your expectations. Please allow us to express our sincerest apologies for the inconveniences you encountered during your stay.We are truly sorry to hear that you were disturbed by noise from neighboring rooms and outside maintenance activities. We appreciate how important a peaceful and comfortable stay is for our guests, and it is disappointing that we fell short in this regard. We understand that our initial response did not meet your expectations, and we will be working to improve our communication and flexibility in these situations. Once again, we apologize for the inconvenience you experienced and appreciate your constructive criticism. Thank you for giving us the opportunity to address these issues and strive for better service in the future.Kind Regards, Megan

4 out of 5
Quiet spot along the beach. Great pool area for young children.

Posted by on 1 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

6 Oct. 2023 by Megan

Hi Sarah, Thank you kindly for taking the time to share your review. We are glad you enjoyed your stay! Kind Regards, Megan

5 out of 5
The property itself is lovely. The staff were helpful. Dinner was delicious. Our room however wasn’t very clean and had a manky smell. We tried to stay in the communal spaces, which were very pleasant

Posted by on 27 Jul. 2023

Was this review helpful to you?
4 out of 5
The pool was nice,

Posted by on 18 May 2023

Was this review helpful to you?
5 out of 5
Great place to stay, staff were very helpful.

Posted by on 30 Mar. 2023

Was this review helpful to you?
Comment from Hotel Management

10 Apr. 2023 by Jess

Dear Lisa, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. It is wonderful to hear that you had a great stay with us. It is also fantastic to hear that you found all of our staff very helpful. This feedback will be shared and celebrated with the team. We hope to warmly welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

5 out of 5
Great place to stay and relax. Staff are very friendly and always helpful. The pools and surrounding areas are great to relax and enjoy a drink.I’d highly recommend this place.

Posted by on 21 Mar. 2023

Was this review helpful to you?
Comment from Hotel Management

28 Mar. 2023 by Jess

Dear Christian, Thank you for taking the time to provide us with detailed feedback regarding your recent experience with us at Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that you were able to truly relax and that you found all of our staff both friendly and helpful. This feedback will be shared and celebrated with the whole team. We hope to warmly welcome you back again very soon. Sincerely, Jessica JamesGeneral Manager

5 out of 5

Posted by on 23 Feb. 2023

Was this review helpful to you?
Comment from Hotel Management

28 Mar. 2023 by Jess

Dear Chris, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa and thank you for taking the time to provide this review. It is wonderful to hear that your recent stay exceeded your expectations. We hope to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica JamesGeneral Manager

About the Pullman Palm Cove Sea Temple Resort and Spa

Location 5 Triton Street, Palm Cove, QLD 4879

Property Features

Pullman Palm Cove Sea Temple Resort and Spa offers its guests a full-service spa, 3 outdoor swimming pools, a spa tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Pullman Palm Cove Sea Temple Resort and Spa. Self parking is free. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 43 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Pullman Palm Cove Sea Temple Resort and Spa offers 43 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. 32-inch Smart televisions come with premium digital channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Pullman Palm Cove Sea Temple Resort and Spa has a restaurant on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 40 for adults and AUD 20 for children
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Palm Cove Sea Temple
  • Pullman Palm Cove Sea Temple Resort
  • Pullman Sea
  • Pullman Sea Resort
  • Pullman Sea Temple Resort
  • Pullman Sea Temple
  • Pullman Palm Cove Sea Temple Resort Spa
  • Pullman Palm Cove Sea Temple
  • Pullman Palm Cove Sea Temple Resort Spa
  • Pullman Palm Cove Sea Temple Resort and Spa Hotel
  • Pullman Palm Cove Sea Temple Resort and Spa Palm Cove
  • Pullman Palm Cove Sea Temple Resort and Spa Hotel Palm Cove

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

url importing http://www.wotif.com/Cairns-Hotels-Pullman-Palm-Cove-Sea-Temple-Resort-and-Spa.h1135657-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cairns-Hotels-Pullman-Palm-Cove-Sea-Temple-Resort-and-Spa.h1135657-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Cairns-Hotels-Pullman-Palm-Cove-Sea-Temple-Resort-and-Spa.h1135657-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.