"Was a disappointed that we could not use the TV. It was locked to the person that owned the room. We couldnt use Netflix, Disney ect. We tryed to put ... " More
A relaxing day at Vie Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite gym, spa tub, and kids' swimming pool. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.
Places within a 15-minute drive of this 5-star Palm Cove hotel include Skyrail Rainforest Cableway and Smithfield Shopping Centre.
25 Mar. 2024 by Megan
Dear Samantha, Thank you for bringing your recent experience to our attention. We are deeply sorry to hear about the issues you encountered during your stay with us. Your feedback is incredibly valuable, and we sincerely apologize for falling short of your expectations.We take cleanliness and guest satisfaction very seriously, and it is disheartening to learn that your room did not meet our usual standards. Rest assured, we have shared your concerns with our housekeeping team and management to ensure that immediate action is taken to address these issues and prevent similar occurrences in the future.Regarding the view from your room, we understand your disappointment with the overlook of the mangroves towards the beach. We strive to provide accurate descriptions of our room types, and we apologize if there was any confusion or oversight in this regard.Please know that your experience does not reflect the high standards of service and cleanliness that we aim to uphold. We regret that we were not able to rectify the situation during your stay and that it led to your decision to cancel and leave early.We would like to extend our sincerest apologies once again and invite you to contact us directly so that we may have the opportunity to make amends and regain your trust. Your satisfaction is our top priority, and we hope to have the chance to welcome you back for a much-improved experience in the future.Kind Regards, Megan Kadic
24 Jan. 2024 by Megan
Dear Amanda, Dear Valued Guest,Thank you for taking the time to leave a review of your recent experience at our hotel. We sincerely apologize for any aspects of your stay that did not meet your expectations.Your feedback is important to us, and we would like to understand your concerns in more detail to ensure we can address them effectively. We would greatly appreciate it if you could reach out to us directly, either by phone or email, so we can learn more about your experience and work towards resolving any concerns you may have. Our goal is to provide a positive and enjoyable stay for all our guests, and we would like to make things right for you.Please don't hesitate to contact us at your earliest convenience. We value your feedback and hope to have the opportunity to improve your perception of our hotel.Sincerely,Megan Kadic
25 Oct. 2023 by Megan
Hi Meaghan, Thank you kindly for taking the time to leave your review. I have asked our maintenance team to go and inspect the room and they have opened access on the smarttv again. I am sorry we were not able to action that during your stay. We do have further amenities available for all guests and we are only a phone call away for future stays. Overall we are glad you enjoyed your stay and hope we get to welcome you back in the not so distant future. Kind Regards, Megan Kadic
6 Oct. 2023 by Megan
Dear Jaysen,Thank you for taking the time to share your feedback about your recent stay at Pullman Palm Cove Sea Temple Resort & Spa. We genuinely appreciate your comments and deeply regret that your experience did not meet your expectations. Please allow us to express our sincerest apologies for the inconveniences you encountered during your stay.We are truly sorry to hear that you were disturbed by noise from neighboring rooms and outside maintenance activities. We appreciate how important a peaceful and comfortable stay is for our guests, and it is disappointing that we fell short in this regard. We understand that our initial response did not meet your expectations, and we will be working to improve our communication and flexibility in these situations. Once again, we apologize for the inconvenience you experienced and appreciate your constructive criticism. Thank you for giving us the opportunity to address these issues and strive for better service in the future.Kind Regards, Megan
6 Oct. 2023 by Megan
Hi Sarah, Thank you kindly for taking the time to share your review. We are glad you enjoyed your stay! Kind Regards, Megan
10 Apr. 2023 by Jess
Dear Lisa, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. It is wonderful to hear that you had a great stay with us. It is also fantastic to hear that you found all of our staff very helpful. This feedback will be shared and celebrated with the team. We hope to warmly welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager
28 Mar. 2023 by Jess
Dear Christian, Thank you for taking the time to provide us with detailed feedback regarding your recent experience with us at Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that you were able to truly relax and that you found all of our staff both friendly and helpful. This feedback will be shared and celebrated with the whole team. We hope to warmly welcome you back again very soon. Sincerely, Jessica JamesGeneral Manager
28 Mar. 2023 by Jess
Dear Chris, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa and thank you for taking the time to provide this review. It is wonderful to hear that your recent stay exceeded your expectations. We hope to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica JamesGeneral Manager
Pullman Palm Cove Sea Temple Resort and Spa offers its guests a full-service spa, 3 outdoor swimming pools, a spa tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Pullman Palm Cove Sea Temple Resort and Spa. Self parking is free. Smoking is allowed in designated areas at this 5-star Cairns hotel.
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking
Pullman Palm Cove Sea Temple Resort and Spa offers 43 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. 32-inch Smart televisions come with premium digital channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Pullman Palm Cove Sea Temple Resort and Spa has a restaurant on site.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.