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Surmeli Istanbul Hotel

Hotel Class
5 out of 5
Photo gallery

Reviews

448 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Trump Towers Istanbul
    14 min walk
  • Popular Location
    Istanbul Cevahir Shopping and Entertainment Centre
    15 min walk
  • Popular Location
    Istanbul Sapphire
    4 min drive
  • Airport
    Istanbul (IST)
    32 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-01-19. Try updating your dates to see prices for your trip.

    About this area

    Connected to the convention center, Surmeli Istanbul Hotel is in Istanbul's Sisli neighborhood, a walkable area with good shopping. Pera Museum and Hagia Sophia are cultural highlights, and travelers looking to shop may want to visit Grand Bazaar and Trump Towers Istanbul. Isfanbul Theme Park and Miniaturk are also worth visiting. Our guests appreciate the hotel's location for the sightseeing.

    Popular Location

    What's nearby

    • Trump Towers Istanbul - 14 min walk
    • Istanbul Cevahir Shopping and Entertainment Centre - 15 min walk
    • Dolmabahce Palace - 4 min drive
    • Istanbul Sapphire - 4 min drive
    • Taksim Square - 5 min drive

    Getting around

    • Istanbul Yenikapi Station - 10 min drive
    • Gayrettepe Station - 12 min walk
    • Istanbul (IST) - 35 min drive

    Restaurants

    • Ruga Restaurant – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner.

    About this property

    Surmeli Istanbul Hotel

    A restaurant, a bar/lounge, and a poolside bar are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a coffee shop/café, a snack bar/deli, and coffee/tea in a common area. All 201 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Minibars and pillow menus are standard, as are LCD TVs with satellite channels.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free valet parking
    24-hour roundtrip airport shuttle (surcharge)
    Airport shuttle on request
    Limo/town car service

    Food and drink

    Buffet breakfast available for a fee daily 7 AM–10 AM: EUR 7 per person
    1 restaurant and 1 coffee shop/café
    1 poolside bar and 1 bar
    24-hour room service
    Coffee/tea in common area(s)

    Things to do

    Children's pool
    Seasonal outdoor pool

    Family friendly

    Children's pool
    Dry cleaning service
    Laundry facilities
    Seasonal outdoor pool
    Snack bar/deli

    Conveniences

    Ballroom
    Banquet hall
    Elevator
    Free newspapers in lobby
    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Porter/bellhop
    Tour/ticket assistance

    Languages spoken

    English
    Turkish

    Business services

    Business center
    Computer station
    Meeting rooms
    Conference space

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel

    More

    Designated smoking areas (fines apply)

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Pillow menu

    Bathroom

    Bathrobes
    Deep soaking bathtub
    Free toiletries
    Hair dryer
    Shower/tub combination

    Entertainment

    40-inch LCD TV
    Satellite channels

    Food and drink

    Minibar

    More

    Desk
    Free newspapers
    Laptop-compatible safe
    Phone
    3.2

    Guest rating

    5 - Excellent
    82
    4 - Good
    132
    3 - Okay
    95
    2 - Mediocre
    62
    1 - Poor
    77
    3.3
    Cleanliness
    3.3
    Service and Staff
    2.8
    Amenities
    3.1
    Property condition

    3/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Hotel was so so not real 5 stars location was good but hotel wasn’t clean, they don’t clean room well , worker in reception were very very helpful and worker for vale or parking was very helpful

    Stayed 5 nights in Jan. 2020

    1/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    Central Air condition pumps our heavily polluted Air mixed with cigarette smoking!! I never e oeriebce these before. We were told that because it was a smoking room. This smokes comes from the whole floor through the ventilation system (not through the door)., we both we ill with sinusitis and allergy as the smoking dose was very heavy, heavier than any old pub of coffee in 80s. We are shocked. This seems to be designed to intoxicated people as there was no fresh air at all in the system but nicotine and and smoke.. Still recovering from the illness. The technician came round and advised this was a smoking room!!! He then opened a side door in the corridor to ventilate the 5 star hotel!! Shocking .. We changed to another floor for our last night (4th).. Thought to write a complaint to Health minister and Tourism ministry and environment but not sure about their interest and language issues The hotel is small and might be 4 stars but not 5. Very noisy at night till morning as ppl are liwrd to play music and shout

    Stayed 4 nights in Dec. 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Goooooodddd

    Goooooooddddd

    Stayed 1 night in Dec. 2019

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    The worse hotel i have ever stayed in

    it has been the worse experience in my life, it was traumatizing. The rooms were dirty, with old furnitures, dirty rugs, the staff were not helpful the receptionist had very bad attitude and rude. We had to change our room 3 times, once the TV was not working it took them an hour to come and try and fix it then they took us to another room. There was a wedding/ party upstairs our room. It was too much noise that we weren’t able to sleep till 1 oclock. I called the reception several time they kept saying it will finish in 20 minutes which it didn’t. Even when i said we paid to come and rest here he was rude and told me they paid to do their wedding more. Finally at 1 we moved to a different room this one it was clearly written on the heater that is it was not working. So we just managed to sleep and next day i left as soon as i woke up. THE WORST HOTEL I HAVE EVER STAYED IN.

    Stayed 1 night in Dec. 2019

    2/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities

    - The room smelled like a sewer due to gasses coming out of the bathroom drains - Same smell in the cocktail area - Same smell in a different room the second day - Dead insects in the bathroom - Room for 3 but only two bath towels - Furniture outdated - Air conditioning not working because it is controlled centrally by floor - Room was too hot and was told we couldn’t get A/C because other rooms on same floor wanted Heat - My wife was told to pay extra for breakfast because it was not included, it actually was included at reservation - Room was junior suite for 3, my adult daughter had to sleep on a rollaway bed, small uncomfortable - Another patron at breakfast told our wedding group to not talk so loud, it disturbed him

    Stayed 1 night in Oct. 2019

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