I like the architecture of the building. But from the first step I enter the lobby, there is no welcome wishes, some more ask me to wait for a while even there is nobody at the counter. The receptionist never smile during attending of customers. A little bit not convenient when the swimming pool for the kids and adult being separated. No privacy shower nearby the swimming pool. Customers have to walk all the wa to the toilet that located at the end of that floor pass by the small mosque. The curtain inside the bathroom in the room also very dirty. The floor of bathroom not clean and also the cups that provide in the room looks like not wash at all. I went to dining hall for having my "welcome tea", very dissapointed when I have to wait for my ordered almost 40 minutes. As a big Hotel, I thing you should alert about the customers you are going to serve, because you already received the booking earlier. But still the reason is not enough staff. I heard a few customers cancelled their ordered and left the dining hall. I also wanted to cancelled but the staff mentioned our ordered already prepared. So I have to wait while my 3 kids was really starving. I will not come again with this kind of services. Pay for RM202 per night but the service just like a budget hotel. Obviously will not recommend to my friends. Thank you.