4.4 out of 5

"It was a lovely weekend away. We enjoyed our time due to it being so close to the shops and the beach. The apartment was very clean and comfortable " More

By a verified traveller on Tue 03 Apr 2018

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Hotel Description

Quest Wollongong puts you in the heart of Wollongong, within a 20-minute stroll of popular places like Wollongong City Beach and North Wollongong Beach. Highlights at this property include in-room kitchens, washers/dryers and free WiFi.

You can enjoy an LCD TV with a DVD player, and each apartment features a living room, a dining area and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A ceiling fan, a hairdryer and a phone are also available.

This business-friendly apartment offers free WiFi in public areas, dry cleaning/laundry services and free newspapers in the lobby. Added amenities include laundry facilities, luggage storage and a television in a common area. There's also the convenience of self parking.

You'll be 1.8 km (1.1 mi) from Wollongong Hospital and 3.9 km (2.4 mi) from University of Wollongong with a stay at this 4-star Wollongong property.

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$181 per night

Standard Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quest Wollongong ratings based on 287 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Wollongong

Everyone (115) Couples (78) Family (94)
1 out of 5
No compassion at all. Our travels we interrupted due to circumstances out of our control and lost hundreds of dollars on flights. When we tried to at least re-coup our accommodation we were turned away with no care or compassion - it was basically ‘too hard’ for them to refund our stay. We travel a lot and will not choose to stay at Quest around the country again.

Posted by on 15 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Hope Yu - Franchisee

Thank you for your review Anonymous We are disappointment that you felt we had no compassion or care with your request. Whilst we understand that it frustrating that your plans were interrupted (the purchase of the car you thought you were coming to buy fell through), unfortunately your cancellation fell in our cancellation policy.

5 out of 5

Posted by on 3 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Quest Wollongong

Thank you for 5 star review. We look forward to having you stay with us again in the near future.

5 out of 5
Service was flawless. Great location and staff very helpful. Would stay again.

Posted by on 15 Feb. 2019

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Comment from Hotel Management

6 Mar. 2019 by Hope Yu - Franchisee

Thank you for a great review. We will pass your comments to our team who will be pleased to read such wonderful comments. We look forward to having you stay with us again.

3 out of 5
Great place except the bed was not gray, really bouncy like a trampoline

Posted by on 12 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Hope Yu - Franchisee

Thank you for your review. We are pleased you had a great stay and look forward to having you as our guest again in the near future.

4 out of 5
No veranda as I am a smoker. A pain to go and smoke in designated area.

Posted by on 12 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by Hope Yu - Franchisee

Thank you for your review.

5 out of 5
Really like to central location to the city centre, restaurants, shopping and the beach.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Hope Yu - Franchisee

Thank you for your review. We are pleased to read you had a great stay and look forward to having you stay with us again in the near future.

3 out of 5
The bathroom not cleaned properly, still had hair from previous guests

Posted by on 2 Jan. 2019

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Comment from Hotel Management

6 Jan. 2019 by Hope Yu - Franchisee

Thank you for your review Sam. It is disappointing to read that the bathroom in your apartment was not cleaned properly and please accept our apologies. We do hope to welcome you back to Quest Wollongong in the near future.

5 out of 5

Very accessible. Close to everything.

It was a lovely weekend away. We enjoyed our time due to it being so close to the shops and the beach. The apartment was very clean and comfortable

Posted by on 3 Apr. 2018

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Comment from Hotel Management

3 Apr. 2018 by Hope Yu - Franchisee

Thank you for your great review. We are pleased that you had a great stay and found our apartments clean and comfortable and ideally located. We look forward to welcoming you back to Quest Wollongong in the near future.

5 out of 5
2 bedroom apartment spacious and beds comfortable with an ensuite in each room. Rooms made up each day and reasonably priced. Only disappointments - they had Foxtel but no movie channels. Most restaurants seemed to be closed on Monday

Posted by , from Brisbane on 1 Mar. 2018

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Comment from Hotel Management

8 Mar. 2018 by Phil Willey - Franchisee

Thank you for your great feedback. We are pleased you had a great stay and will pass your comments to our management team regarding the foxtel for annual review. We look forward to welcoming you back to Quest Wollongong in the near future.

3 out of 5
We were very disappointed with our room. We arrived late in the afternoon on a very hot day, to find our room stifling hot, we turned on the air conditioner to try and cool it down. I rang reception to ask for some pedestal fans for the two bedrooms, to find that there phone didn't work. I rang using my own phone and the lady in reception brought a couple of fans up to us, both of them were dirty and dusty and one was partially broken in the base , therefore not holding the pedestal straight and it wobbled about. We went out and grabbed dinner to find the room hot again because the air conditioner had turned itself off. Reception had gone for the night so we were basically on our own. We turned the Air conditioning on again and checked in the settings that no timers were on and went to bed. The beds were not comfortable and the pillows were non existent ,no support for your neck and the beds and bases were shocking, too much use and they hadn't been turned regularly enough. Of course the next thing was the air conditioner went off again during the night making the room hot and unpleasant again.Yes I made a complaint to the reception staff that morning and both the ladies I dealt with were very nice and obliging. I also spoke with the manager on the phone and I found him to be unhelpful, he told me I should look at how many people had been happy with there stay and he just couldn't please everyone!!! I did get a partial refund but because of the response I got I wrote this

Posted by on 27 Jan. 2018

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Comment from Hotel Management

31 Jan. 2018 by Phil Willey - Franchisee

Dear Annonymous As dicussed with you in depth on the telephone, I have noted your comments and have forwarded your refund to your nominated account.

Property Features

Quest Wollongong offers its guests complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. The business-friendly Quest Wollongong also features a television in common area and a lift. Parking is available for a fee. This 4-star Wollongong apartment is smoke free.

  • 42 guestrooms or units
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Wollongong, NSW (WOL-Illawarra Regional) (21.3 km / 13.3 mi)
  • Train station: Wollongong Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Wollongong offers 42 forms of air-conditioned accommodation with washers/dryers and DVD players. This accommodation offers separate living rooms. LCD televisions are featured in guestrooms. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • LCD television
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time ends at 9:00 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 7 AM-9 PM
  • Saturday-Sunday: 8 AM-8 PM
The front desk hours vary at this property. If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 7 AM - 9 PM
  • Saturday - Sunday: 8 AM - 8 PM
The hours at this property's front desk vary. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 15.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Wollongong Apartment
  • Quest Wollongong

You should know

  • Registered guests are the only ones allowed to be in guestrooms.