4.3 out of 5

"No actual disabled access room available yet it states it is wheelchair accessible. " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A romantic stay in Pokolbin awaits you at Oaks Cypress Lakes Resort. Within just a 15-minute stroll, you'll find Brokenwood Wines and Cypress Lakes Golf and Country Club. Highlights at this property include 2 restaurants, 3 outdoor swimming pools, and a golf course.

The restaurant, Cypress Lakes Bistro & Ba, is open for breakfast, lunch, and dinner. At the apartment's own bar/lounge, you can stop for a drink. Enjoy the fitness centre, spa tub, seasonal outdoor swimming pool, and pool loungers. Business amenities include conference space and meeting rooms. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Pokolbin property include Tempus Two Winery and Roche Estate.

One Bedroom Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$189 per night

2 Bedroom Premier Villa - Breakfast for 4

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 Bedroom Premier Villa - Breakfast for 2

Bed Count 1 King Bed Maximum Occupancy 3 Max

3 Bedroom Villa - Breakfast for 6

Bed Count 3 King Beds Maximum Occupancy 7 Max

2 Bedroom Premier Villa (No Housekeeping)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Villa, 3 Bedrooms (No Housekeeping)

Bed Count 3 King Beds Maximum Occupancy 7 Max

Oaks Cypress Lakes Resort ratings based on 944 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Cypress Lakes Resort

Everyone (381) Couples (291) Family (268) Other (1)
5 out of 5
Loved our apartment 358 (I think). The unit had all we needed and was clean and lovely for our family of 4 - we traveled with a 13 year old and a 16 year old. Beds were super comfy and unit had such beautiful vistas across the valley.

Posted by on 14 Dec 2018

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Comment from Hotel Management

15 Dec 2018 by Mel

Hi Thank you so much for your lovely review of our property. We are very spoilt for our location in the Hunter Valley. We look forward to welcoming you back to Oaks Cypress Lakes Resort for your next family getaway.

4 out of 5
We were visiting the Hunter Valley Gardens Christmas Lights and the location was perfect for that. The unit was well appointed and its a beautiful location.

Posted by on 14 Dec 2018

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Comment from Hotel Management

15 Dec 2018 by Mel

Hi Thank you so much for your lovely review of our property. At Oaks Cypress Lakes Resort, we are central to the Hunter Valley Gardens and Christmas Light Spectacular as well as 100s of vineyards, cellar doors, restaurants, chocolate and cheese outlets. We look forward to welcoming you back to the Hunter Valley Gardens in 2019. Warmest Regards Mel

4 out of 5
Like the new gym Like the fact that you are not next to people and there is space The pool is great Restaurant was fine Easy check in and out

Posted by on 10 Dec 2018

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Comment from Hotel Management

12 Dec 2018 by Mel

Hi Thank you so much for your lovely feedback. I agree the new gym is much nicer and better equipped then the previous! We look forward to welcoming you back in 2019. Warmest Regards Mel

4 out of 5
The 3 spaces for pool is nice idea when busy. Great setting

Posted by on 30 Nov 2018

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Comment from Hotel Management

5 Dec 2018 by Mel

Hi Thank you for your lovely feedback. We look forward to welcoming you back to Oaks Cypress Lakes Resort soon. Warmest Regards Mel

3 out of 5

Posted by on 19 Nov 2018

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Comment from Hotel Management

5 Dec 2018 by Mel

Thank you for your feedback.

4 out of 5
We stayed at the one bedroom premier villa. The room was as per photo, beautiful and relaxing. Perfect for me, my husband and the 20 months old toddler. Only issues we came across was we did not have reception and wifi did not work at our room and when we booked the villa, it came to their system as the one bedroom villa instead of the premier room, but they changed it for us quickly. Overall, they are minor issues and we enjoyed our stay.

Posted by , from Sydney on 13 Nov 2018

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Comment from Hotel Management

5 Dec 2018 by Mel

Hi Anna Thank you so much for taking the time to review our beautiful property. Unfortunately, the Hunter Valley is a bit of a black spot in areas for mobile reception. We've been advised that this is being worked on by the local Telco. We did unfortunately experience an internet drop out across our entire property during your stay. This was out of our control and was caused by the recent heavy rains. The wifi has since been fixed and will be available on your return. We look forward to welcoming you back to Oaks Cypress Lakes Resort for your next getaway. Warmest Regards Mel

5 out of 5
Staff were welcoming and professional in all interactions. Room was of a very high standard. Golf course was in great order and the team in the Pro-Shop were helpful. Breakfast selection and buffet was also first rate.

Posted by , from Melbourne on 23 Oct 2018

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Comment from Hotel Management

24 Oct 2018 by Niel

Good morning Brett Thank you so much. We appreciate you choosing to stay with us and glad you enjoyed your time here in Wine Country.

4 out of 5
Overall it was a great weekend only marred by a few hiccups. Beds weren't set to our request. Asked for 4 single, initially had 2 king which they came to fix but only made 1 up correctly. Had to call them back to fix the other one. Telephone did not work...at all. The woman next door did not appreciate laughter at 8:30pm... knocked on the wall and screamed "what's wrong with you?".... thunderstorm blew the power out and in the morning I had a cold shower...aircon didn't work in one of the bedrooms but was fixed immediately. No instructions on how to use the TV...had to call someone. On the day we were leaving asked for a late check-out which they obliged with however when we tried to re-enter at afterwards, we were locked out. Went down to reception who 'fixed' it only to have to return again to have it fixed properly. We stayed right at the back so it was an inconvenience having to drive back and forth for the little issues. Other than that, rooms were clean, comfy, great pricing with breakfast and well positioned however it's not good when a long term resident does not appreciate 4 woman who just want a fun weekend away. Slightly disappointed but not going to taint our overall wonderful weekend. Wine tour on the Saturday which was organised by reception was a fabulous day out. Would recommend for anyone who has never done one or who wants to broaden their understanding of wine making and different vineyards.

Posted by , from Sydney on 21 Oct 2018

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Comment from Hotel Management

24 Oct 2018 by Niel

Thank you Jasmina Apologies for the service delivery oversight. Glad you all enjoyed your stay here in Wine Country. The feedback much appreciated and addressed.

5 out of 5
Large comfortable villas, fabulous breakfast and a beautiful golf course. Just perfect.

Posted by , from Green Point on 28 Sep 2018

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Comment from Hotel Management

3 Oct 2018 by Niel

Many thanks Libby I've certainly forwarded your kind remarks to Craig (Course Super) and Scott (Pro) for their efforts on the course.

5 out of 5
it feel like home. very relaxing. loved the bush outlook

Posted by , from Newcastle Australai on 17 Sep 2018

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Comment from Hotel Management

17 Sep 2018 by Niel

Wonderful and thank you so much

About the Oaks Cypress Lakes Resort

Location 15 Thompsons Road, Pokolbin, NSW 2320

Renovations + Closures

The following facilities will be closed during March and September:

  • Golf course

Property Features

Oaks Cypress Lakes Resort offers its guests a golf course, 3 the outdoor swimming pools, a spa tub, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and a picnic area are also featured at the business-friendly Oaks Cypress Lakes Resort. Self parking is free. This 4-star Pokolbin apartment is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 6 conference rooms
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • ATM
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (68.6 km / 42.6 mi)
  • Parking: Free self parking

Room Amenities

Oaks Cypress Lakes Resort offers 138 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate living rooms. Satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan.

  • Private balcony
  • Living room
  • Television
  • Satellite channels
  • Fridge
  • Microwave
  • Shower
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Cypress Lakes Bistro & Ba – Overlooking the golf course, this restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 79.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per stay

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35.00 per person (approximately)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 79.0 per day
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cypress Lakes Resort Pokolbin
  • Cypress Lakes Resort
  • Cypress Lakes Pokolbin
  • Cypress Lakes Hotel Pokolbin
  • Cypress Lake Resort
  • Oaks Cypress Lakes Resort Pokolbin
  • Oaks Cypress Lakes Pokolbin
  • Oaks Cypress Lakes
  • Oaks Cypress Lakes Resort Greater Newcastle/Pokolbin
  • Cypress Lakes Pokolbin
  • Cypress Lake Resort
  • Cypress Lakes Resort

You should know

  • The total price shown includes a resort fee.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.