4.3 out of 5

"No actual disabled access room available yet it states it is wheelchair accessible. " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A romantic stay in Pokolbin awaits you at Oaks Cypress Lakes Resort. Within just a 15-minute stroll, you'll find Brokenwood Wines and Cypress Lakes Golf and Country Club. Highlights at this property include 2 restaurants, 3 outdoor swimming pools, and a golf course.

You can enjoy a TV with satellite channels, and each apartment features free WiFi, a balcony, and a living room. A fridge and a microwave make in-room dining convenient. A ceiling fan, a safe, and a hairdryer are also available.

The restaurant, Cypress Lakes Bistro & Ba, is open for breakfast, lunch, and dinner. At the apartment's own bar/lounge, you can stop for a drink. Enjoy the fitness centre, spa tub, seasonal outdoor swimming pool, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Pokolbin property include Tempus Two Winery and Roche Estate.

One Bedroom Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$204 per night

2 Bedroom Premier Villa - Breakfast for 4

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 Bedroom Premier Villa - Breakfast for 2

Bed Count 1 King Bed Maximum Occupancy 3 Max

3 Bedroom Villa - Breakfast for 6

Bed Count 3 King Beds Maximum Occupancy 7 Max

2 Bedroom Premier Villa (No Housekeeping)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Villa, 3 Bedrooms (No Housekeeping)

Bed Count 3 King Beds Maximum Occupancy 7 Max

Oaks Cypress Lakes Resort ratings based on 959 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Cypress Lakes Resort

Everyone (387) Couples (295) Family (274) Other (1)
5 out of 5
Sitting by the pool was soo relaxing and staff friendly and helpful

Posted by on 4 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Mel

Thank you so much for your lovely feedback of our property. We're looking forward to welcoming you back to the Hunter Valley and Oaks Cypress Lakes Resort again soon. Warmest Regards Mel

5 out of 5
We loved proximity to wineries . The resort has great pools and enjoyed both restaurants.The villa well set up , comfortable and spacious . The staff were very welcoming and efficient. We would highly recommend this resort .

Posted by , from Vancouver Island on 31 Jan. 2019

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Comment from Hotel Management

1 Feb. 2019 by Mel

Thank you so much for your recent review of our property. We're very much looking forward to welcoming you back again to Oaks Cypress Lakes Resort. Warmest Regards Mel

5 out of 5
A beautifully laid-out hotel. Relaxed, pools well-heated. Villa was great.

Posted by on 26 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Mel

Thank you so much for your lovely feedback on our property. We look forward to welcoming you back to Oaks Cypress Lakes Resort for another getaway soon. Warmest Regards Mel

2 out of 5
Don’t leave any possessions in your vehicle unfortunately the Resort can not prevent criminals from entering the areas of accommodation and breaking into your vehicle/stealing your things.

Posted by on 25 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Mel

Thank you so much for your feedback. Warmest Regards Mel

5 out of 5
Great stay from start to finish. Wonderful check from Rowan who managed to get through a line in lightning speed. Big open 2 bedroom apartment, modern, super clean. Plenty of room for our family if 5. Kangaroos and joey came right up to our balcony to say hello too!!

Posted by on 21 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Mel

Thank you so much for your lovely review of our property. Even though our team have become very accustomed to seeing our local wildlife residents, we still get excited when we see them enjoying the property and the golf course (the landscaping team not so much!). We look forward to welcoming you back to our property for another relaxing getaway soon. Warmest Regards Mel

4 out of 5

Posted by on 14 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Mel

Thank you so much for your feedback on our property. We look forward to welcoming you back to Oaks Cypress Lakes Resort for another getaway soon. Warmest Regards Mel

4 out of 5

Posted by on 12 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Mel

Thank you so much for your feedback on our property. We look forward to welcoming you back to Oaks Cypress Lakes Resort for another getaway soon. Warmest Regards Mel

4 out of 5
Nice stay. Slightly confused by the payment procedure.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Mel

Thank you so much for your feedback on our property. We look forward to welcoming you back to Oaks Cypress Lakes Resort for another getaway soon. Warmest Regards Mel

3 out of 5
Property provides alot of privacy and spacious but the Internet Wifi did not work during our entire stay

Posted by on 7 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Mel

Thank you so much for your feedback on our property. We look forward to welcoming you back to Oaks Cypress Lakes Resort for another getaway soon. Warmest Regards Mel

4 out of 5

Posted by on 6 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Mel

Thank you so much for your feedback on our property. We look forward to welcoming you back to Oaks Cypress Lakes Resort for another getaway soon. Warmest Regards Mel

About the Oaks Cypress Lakes Resort

Location 15 Thompsons Road, Pokolbin, NSW 2320

Renovations + Closures

The following facilities will be closed during March and September:

  • Golf course

Property Features

Oaks Cypress Lakes Resort offers its guests a golf course, 3 the outdoor swimming pools, a spa tub, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and a picnic area are also featured at the business-friendly Oaks Cypress Lakes Resort. Self parking is free. This 4-star Pokolbin apartment is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • ATM
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (68.6 km / 42.6 mi)
  • Parking: Free self parking

Room Amenities

Oaks Cypress Lakes Resort offers 138 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate living rooms. Satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan.

  • Private balcony
  • Living room
  • Television
  • Satellite channels
  • Fridge
  • Microwave
  • Shower
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Cypress Lakes Bistro & Ba – Overlooking the golf course, this restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 79.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per stay

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35.00 per person (approximately)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 79.0 per day
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cypress Lakes Resort Pokolbin
  • Cypress Lakes Resort
  • Cypress Lakes Pokolbin
  • Cypress Lakes Hotel Pokolbin
  • Cypress Lake Resort
  • Oaks Cypress Lakes Resort Pokolbin
  • Oaks Cypress Lakes Pokolbin
  • Oaks Cypress Lakes
  • Oaks Cypress Lakes Resort Greater Newcastle/Pokolbin
  • Cypress Lakes Pokolbin
  • Cypress Lake Resort
  • Cypress Lakes Resort

You should know

  • The total price shown includes a resort fee.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.