8/10 Good
Dahlia
24 Jan 2017
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel - not a 5 star luxury resort
This was a one night stay at the end of our trip in the French Polynesia. The hotel itself is very modern, great building, the elevator is a little loud (in a I'm-brand-new-and-being-used-for-the-first-time kind of way). They have smoking and non-smoking rooms available (HOT TIP: the smoking rooms basically just include a balcony, so if you want a balcony choose a smoking room). They have a restaurant in the hotel, but when we asked the concierge about food options she recommended that we still go out to nearby options (I like honesty). We had an issue with our first room, and they initially gave us a room with 2 double beds and we had requested a queen bed. Front desk sorted everything out for us and was very nice and friendly about it. Hotel has a free parking garage and free wifi in the lobby. Now I will move to the "negatives" which I stress are most likely due to our previous luxury stay. When we pulled up to the hotel in the car, there was no one to greet us or direct us to the garage. No one to offer to take bags or help unload the car. It was raining, but no umbrellas were offered. I believe this is a hotel that sees more business travelers. If you are coming for a romantic holiday and are ending your stay in Papeete, I don't recommend. If you are starting your vacation here then I highly recommend, it's a great hotel in a great location. Your expectations will still not be too high and I think this where we got a little disappointed with our stay.