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5.0 out of 5

"Always consistently 5 stars. " More

By a verified traveller on Mon 24 Jul 2023

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Hotel Description

A luxury stay in the heart of Madrid awaits you at Hotel Urban, a member of Design Hotels. Within just a 10-minute stroll, you'll find Puerta del Sol and Prado Museum. Highlights at this boutique hotel include in-room free WiFi, free internet, and LCD TVs.

The restaurant, CEBO, serves Mediterranean cuisine and is open for lunch and dinner. Glass by Sips is the hotel's own cocktail bar. Enjoy the gym, seasonal outdoor swimming pool, and pool loungers. 3240 square feet (301 square meters) of event facilities include a meeting room and conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7:30 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 5-star Madrid Centro hotel include Plaza de Cibeles and Plaza Mayor.

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$353* Per night/room 31 Mar. - 1 Apr.

Business Duplex

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Loft

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Duplex

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Urban, a member of Design Hotels ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Urban, a member of Design Hotels

Everyone (1) Business (1)
5 out of 5
Always consistently 5 stars.

Posted by on 24 Jul. 2023

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Comment from Hotel Management

26 Jul. 2023 by Andreu Canals, General Manager

Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel.It’s always a pleasant to welcome a returning guest and we are thrilled to hear that you found our hotel consistently deserving of 5 stars. Your kind words mean a lot to us.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Andreu Canals, General Manager

5 out of 5

The perfect stop after a long flight.

Pros: quality and ambience.
From the attentive staff at reception to the comfort and amenity of the room, I would highly recommend this hotel to anyone.

Posted by on 23 Dec. 2015

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Property Features

Hotel Urban, a member of Design Hotels offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 3240 square feet (301 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel Urban, a member of Design Hotels. For a fee, parking is available. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 6 levels
  • 3240 sq ft of conference space
  • 301 sq m of conference space
  • Built in 2005
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Recoletos Station (1.2 km / 0.8 mi)
  • Metro station: Sevilla Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Urban, a member of Design Hotels offers 96 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

CEBO - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Glass by Sips - This cocktail bar specializes in Mediterranean cuisine. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Car not required
  • Security system
  • Children stay free - maximum age 2
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 36.30 per person
  • Covered self parking fee: EUR 33 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Urban Hotel
  • Urban Hotel Madrid
  • Urban Madrid
  • Madrid Urban Hotel
  • Hotel Urban Madrid
  • Urban
  • Urban, Of Design Hotels Madrid
  • Hotel Urban a member of Design Hotels
  • Hotel Urban, a member of Design Hotels Hotel

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in September.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.