4/10 Poor
Darragh
11 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I initially checked into this hotel, the ‘non-smoking’ executive room provided couldn’t have smelt stronger of smoke if it tried. Returning to reception, I was reallocated a family room on the 10th floor (1013) which didn’t smell of smoke but this time of mould. Given it was midnight and I’ve worked in hospitality too long to lambast the front desk team for the failings of management and the hotel owners, I stuck it out but the mould in the bathroom was clearly visible and simply down to extremely poor housekeeping standards.
Overall, the property is about 10 years overdue a major refurbishment and the majority of staff I encountered during my stay were quite cold. Upon my departure, no feedback was requested and the only interaction I received from the receptionist was “good to go”.
I stayed in this property as it was one of the only hotels available near 11pm when my other hotel booking fell through. I now understand why and sadly I would not recommend it to others.
Darragh
Stayed 3 nights in Jan 2024