- Check-in time starts at 2 PM
- Check-in time ends at 6:00 PM
Special check-in instructions:
Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Birth certificates for children must be presented at check-in. In the absence of birth certificates, child ages will be determined based on their height.
The property provides airport shuttle pick-up service. Guests must contact the hotel with their flight details at least 5 days prior to arrival to arrange pick-up. Fees may apply for any changes to arrangements within 72 hours of arrival.
To get to the property, guests need to transfer by boat. Transfers need to be confirmed in advance by contacting the property at the number on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.
Guests booked in Full Board rate plans receive dinner on arrival date; breakfast, lunch, dinner on the following days (for 2-night minimum stays); and breakfast and lunch on departure date. Guests who wish to change arrival or departure date meals must contact the property at least 5 days in advance of arrival.
The room rate does not include access to VinWonders. Guests can purchase tickets to VinWonders at the hotel.
Outside food is not permitted on the premises.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
- No rollaway/extra beds available
- No lifts
- Children stay free
- Service animals not allowed
- One child stays free
- Debit cards not accepted
- Staffed front desk
- Smoke detector
- Security system
- Children stay free - maximum age 3
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is not available for guests
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is not available
- Property confirms they are implementing enhanced cleaning measures
- Individually wrapped food options are not available
- No gap period between guests' stays
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is not available
- Property follows sanitisation practices of Safe Travels (WTTC - Global)
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is not used for disinfection
- Cashless transactions are available
- Masks are not compulsory at the property
- Contactless food service / room service is available
- Reservation is not required for facilities on site
- Mobile key entry is not available
- Food service has been amended for enhanced safety
- Property follows sanitisation practices of COVID-19 Guidelines (CDC)
- Property follows sanitisation practices of COVID-19 Guidelines (WHO)
- Property does not offer on-site COVID-19 testing
- Property does not require health documentation at check-in
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