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The County Hotel

5-star property
12 Browning Street, Napier, 1800 796 370
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4.7 out of 5
Exceptional!
See all 305 wotif Reviews

"This is a centrally located hotel, with lovely elegant rooms that are warm and welcoming. Unfortunately, the hotel cafe was closed for renovations w ... " More

By a verified traveller on Wed 30 Aug 2023

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Hotel Description

A luxury stay in Napier awaits you at The County Hotel. Within steps you'll find Art Deco Trust and MTG Hawke's Bay Museum. Highlights at this Art Deco hotel include a restaurant and in-room free WiFi.

The restaurant, Churchills Restaurant Bar, serves international cuisine and is open for dinner. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a short walk of this 5-star Napier South hotel include Marine Parade and War Memorial Conference Center.

Luxury Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$258* Per night/room 30 Apr. - 1 May

Superior Double Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

The County Hotel ratings based on 305 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The County Hotel

Everyone (123) Couples (165) Family (15)
5 out of 5

Posted by on 23 Oct. 2023

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3 out of 5

Posted by on 26 Sep. 2023

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5 out of 5
This is a centrally located hotel, with lovely elegant rooms that are warm and welcoming. Unfortunately, the hotel cafe was closed for renovations whilst I was trying. But there are plenty of alternatives within a block or two walking distance.

Posted by on 30 Aug. 2023

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5 out of 5
Love the old world charm of this hotel.

Posted by on 29 Oct. 2022

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Comment from Hotel Management

7 Nov. 2022 by Graeme

Thank you for your review. Very much appreciated.We hope to see you in the future.

5 out of 5
The fact it was an old heritage building with original decor. It was in a perfect location with plenty of options for walking around the city. The staff were outstanding. The food in the restaurant was outstanding.

Posted by on 5 May 2022

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5 out of 5
This property is 113 years old and very well maintained. Excellent service and a joy to visit. My wife suggested it may be about time the bed mattress was renewed.

Posted by on 23 Jan. 2022

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5 out of 5
Staying at the County Hotel was a fantastic choice- we couldn’t fault any aspect and the friendliness and helpfulness of staff was terrific

Posted by on 11 Jul. 2021

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5 out of 5

Posted by on 9 May 2021

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5 out of 5
Excellent location, five star room, food and drink

Posted by on 15 Mar. 2021

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5 out of 5
We really liked the friendly staff and owner as well as the Art Deco theme

Posted by , from Levin NZ on 26 Nov. 2020

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About the The County Hotel

Location 12 Browning Street, Napier, 4001

Property Features

There's a restaurant on site. Public spaces have free WiFi. A library, tour/ticket assistance, and multilingual staff are also featured at the luxury The County Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The County Hotel was completed in February 2021. This Art Deco Napier hotel is smoke free.

  • 18 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Built in 1908
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Library
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

The County Hotel offers 18 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Napier hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided once per stay.

  • Minibar
  • IPod dock
  • Flat-screen television
  • Digital channels
  • Netflix
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Churchills Restaurant Bar - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 1:00 PM - 5:00 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 1:00 PM - 5:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 45.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Guest will receive an email before arrival 72 hours
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Guests must register online prior to arrival
  • Guests must provide a copy of their passport in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: NZD 15.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 45.0 per night
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • County Hotel
  • County Hotel Napier
  • County Napier
  • Hotel County
  • The County Hotel Hotel
  • The County Hotel Napier
  • The County Hotel Hotel Napier

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.