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4.4 out of 5

"Great location for our trip - beautifully appointed - decor lovely - little disappointed at first with no bar or evening restaurant but with plenty of ... " More

By a verified traveller on Wed 17 Apr 2024

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Hotel Description

You'll be connected to a shopping center at Hotel Diana, and within a 20-minute stroll of The Gabba and Brisbane City Botanic Gardens. Highlights at this luxury hotel include a restaurant and in-room free WiFi.

A day of pampering can include deep-tissue massages, hot stone massages, and body scrubs along with aromatherapy and reflexology. Additionally, you'll find free WiFi in public areas, a 24-hour gym, and a free manager's reception. On weekend mornings buffet breakfast is served between 7:00 AM and 10:00 AM.

Places within a 30-minute walk of this 4.5-star Woolloongabba hotel include Brisbane Convention and Exhibition Centre and Queen Street Mall.

Deluxe Room, 1 Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$159* Per night/room 26 May - 27 May

One Bedroom Spa Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Wheelchair Accessible, 1 King or 2 Singles

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King or 2 Singles

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Spa Suite, 1 Queen and 2 Singles

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Queen and 1 Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Diana ratings based on 466 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Diana

Everyone (279) Couples (84) Business (1) Family (75)
5 out of 5
Great location for our trip - beautifully appointed - decor lovely - little disappointed at first with no bar or evening restaurant but with plenty of choices very close by not really an issue. Fab places to eat in the neighbourhood. Great reasonably priced buffet breakfast as we love breakfast and the staff were very pleasant and efficient.

Posted by on 17 Apr. 2024

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Comment from Hotel Management

21 Apr. 2024 by FOM

Dear Heather,Thank you for your review of Hotel Diana. We are pleased that you enjoyed your stay with us and that our staff were friendly and welcoming.Kind Regards,Reception

4 out of 5
Really enjoyed my stay, room was clean and up to date, large comfortable bed. Good taway food options nearby. Scooter or walk to South Bank train station.

Posted by on 8 Apr. 2024

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Comment from Hotel Management

8 Apr. 2024 by Reception

Dear NeilThank you for your review. We are really happy you enjoyed your stay. We look forward to welcoming you again.Warmest RegardsThe Team at Hotel Diana

5 out of 5
Quick and easy check in. Staff were professional and friendly. Rooms were well maintained for the age of the building.

Posted by on 2 Apr. 2024

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Comment from Hotel Management

4 Apr. 2024 by Reception

Hi Kira!Thank you for choosing to stay with us at Hotel Diana. We thank you for taking the time to leave us this thoughtful review. We’re glad to hear that you were satisfied with your experience, we try to offer high-quality service to every guest. We look forward to welcoming you back to stay with Hotel Diana in the near future.

5 out of 5
Beautifully presented boutique hotel. Modern rooms with fantastic decor and extremely comfortable beds and bedding.

Posted by on 30 Mar. 2024

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Comment from Hotel Management

4 Apr. 2024 by Reception

Hi Tanya,Thank you for choosing to stay with us at Hotel Diana. We thank you for taking the time to leave us this thoughtful review. We’re glad to hear that you were satisfied with your experience, we try to offer high-quality service to every guest. We look forward to welcoming you back to stay with Hotel Diana in the near future.

5 out of 5
Very good hotel

Posted by on 22 Mar. 2024

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Comment from Hotel Management

23 Mar. 2024 by Reception

Dear RussellThank you for the great review, we are very pleased you enjoyed your stay. We look forward to welcoming you again in the near future.Warm regardsThe Team at Hotel Diana

5 out of 5
Clean, tidy, friendly, central

Posted by on 21 Mar. 2024

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Comment from Hotel Management

22 Mar. 2024 by Reception

Hi Phil,Thank you for choosing to stay with us at Hotel Diana. We thank you for taking the time to leave us this thoughtful review. We’re glad to hear that you were satisfied with your experience, we try to offer high-quality service to every guest. We look forward to welcoming you back to stay with Hotel Diana in the near future.

5 out of 5
Situated conveniently close to the hospital, this hotel proved to be a haven during a challenging time for our family. From the moment we arrived, we were greeted with warmth and efficiency. The staff members were not only professional but also incredibly kind and accommodating. They went above and beyond to ensure that our needs were met, making us feel welcome and supported during our stay. One aspect that truly stood out was the hotel's generosity in allowing our family members to park on the premises. This gesture alleviated a significant burden during an already stressful period, allowing us to focus on what mattered most. The hotel itself was immaculate, with comfortable accommodation and modern amenities that enhanced our overall experience. We are truly grateful for the hospitality extended to us and would highly recommend this hotel.

Posted by on 15 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Reception

Hi Aileen,Thank you for choosing to stay with us at Hotel Diana. We thank you for taking the time to leave us this thoughtful review. We’re glad to hear that you were satisfied with your experience, we try to offer high-quality service to every guest. We look forward to welcoming you back to stay with Hotel Diana in the near future.

5 out of 5
Very clean room, very welcoming staff

Posted by on 14 Mar. 2024

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Comment from Hotel Management

15 Mar. 2024 by FOM

Dear James,Thank you for your review of Hotel Diana. We appreciate that you have given us such a great rating. We hope to welcome you back soon.Kind Regards,Reception

5 out of 5
Really conveniently located near the Gabba. any food and drink options nearby.

Posted by on 12 Mar. 2024

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Comment from Hotel Management

15 Mar. 2024 by FOM

Dear Janine,Thank you for your review of Hotel Diana. We are pleased that you had a lovely stay and that the hotel was convenient for your needs.Kind Regards,Reception

5 out of 5

Posted by on 11 Mar. 2024

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Comment from Hotel Management

4 Apr. 2024 by Reception

Hi Annika,Thank you for choosing to stay with us at Hotel Diana. We thank you for taking the time to leave us this thoughtful review. We’re glad to hear that you were satisfied with your experience, we try to offer high-quality service to every guest. We look forward to welcoming you back to stay with Hotel Diana in the near future.

About the Best Western Plus Hotel Diana

Location 12 Annerley Rd, Woolloongabba, QLD 4102

Property Features

There's a restaurant on site. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury Hotel Diana. The hotel can provide concierge services and wedding services. Smoking is allowed in designated areas at this 4.5-star Brisbane hotel.

  • 1 building
  • 67 guestrooms or units
  • 5 levels
  • Built in 1995
  • Manager's reception (free)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Park Road Station (1.2 km / 0.8 mi)

Room Amenities

Hotel Diana offers 67 air-conditioned accommodations with safes and hair dryers. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

Hotel Diana has a restaurant on site.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Thai massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. Cashless payment methods are available for all transactions.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 3
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 25 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Diana Hotel
  • Diana Plaza Hotel Woolloongabba
  • Diana Plaza Woolloongabba
  • Hotel Diana Plaza
  • Diana Plaza
  • Hotel Diana Woolloongabba
  • Best Western Plus Hotel Diana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.