4.4 out of 5

"Great location. Has a great restaurant and bar downstairs " More

By a verified traveller on Tue 14 Nov 2017

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Watermark Hotel & Spa. Within just a 10-minute stroll, you'll find popular attractions like Surfers Paradise Beach and Cavill Avenue. Highlights at this family-friendly hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with digital channels are featured in all 388 rooms, and you can enjoy WiFi, safes, and hairdryers. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

A relaxing visit to L Aqua Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The buffet restaurant, Waves Buffet Restaurant, is open for breakfast and dinner. Walrus Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy access to 2 spa tubs along with a fitness centre and a seasonal outdoor swimming pool. A conference centre, a 24-hour business centre, and meeting rooms are among the business amenities offered. Additionally, you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4.5-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$131 per night

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Spa Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Watermark Hotel & Spa ratings based on 2,004 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
Great location. Has a great restaurant and bar downstairs

Posted by on 14 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Watermark Hotel & Spa Gold Coast

We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

5 out of 5

Nice hotel close to the action of surfers!

Parked our car for us on arrival and took our bags up to our room. Opened up our doors and were very helpful. Have booked to stay again for next month!

Posted by , from Brisbane on 13 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Watermark Hotel & Spa Gold Coast

Hi Katrina, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we are happy to hear our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

5 out of 5

convenient location and comfortable bedding

My husband and I stayed in a Spa Suite at the top floor for the past weekend. The view from hotel room is beautiful. The staff are friendly and helpful. The location is extremely convenient - less than a minute from Surfer Paradise tram station. The bed is soooooo comfortable. We will definitely come back.

Posted by , from Sydney on 13 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Watermark Hotel & Spa Gold Coast

Hi Evelyn, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

5 out of 5

Great short break

Pros: Comfy, clean room and great location.
It was a good and relaxing short stay for us at Watermark Hotel & Spa. Room was clean and very comfy. Location was directly in front of Surfers Paradise tram station, so very convenient. Receptionist (Lisa) was super friendly and energetic.

Posted by , from Gold Coast on 12 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Watermark Hotel & Spa Gold Coast

Hi Pris, Thank you for an amazing review. We are thrilled to hear you had an excellent stay with us at the Watermark Hotel & Spa Gold Coast. We look forward to welcoming you back next time you are visiting the Gold Coast.

5 out of 5

Was close to everything we needed and wanted

Pros: Breakfast very nice best scrambled eggs i hace ever had
Cons: Pool area very dispel. Nothing wrong with pool or spa just the surroundings
Location: A Japanese restaurant across the road was beautiful so we were delighted
Loved the morning breakfast it was delightful. The bed was very comfortable and the room was very clean and tidy. We had a lovely stay and would love to come back again.

Posted by , from Brisbane on 10 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Watermark Hotel & Spa Gold Coast

Hi Angela, Thanks for choosing the Watermark Hotel & Spa Gold Coast for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!

5 out of 5
Pros: Comfortable
Location: Q1 observation deck is just across the road for a unique view of the Gold Coast
Comfortable room with prompt room service. Convenient location to Surfers Paradise and its attractions as well as the Gold Coast Turf club.

Posted by on 9 Nov 2017

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Comment from Hotel Management

11 Nov 2017 by Watermark Hotel & Spa Gold Coast

Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

3 out of 5

Cheap

The property is good if you're just looking for somewhere cheap to stay the night.

Posted by on 8 Nov 2017

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Comment from Hotel Management

11 Nov 2017 by Watermark Hotel & Spa Gold Coast

We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

4 out of 5

Very close to the beach and centre of Gold Coast .

Clean . All what you need is available Swimming pool is nice , breakfast buffet is fantastic. Many varieties of food and very fresh and clean and delecios

Posted by , from Melbourne -Australia on 7 Nov 2017

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Comment from Hotel Management

10 Nov 2017 by Watermark Hotel & Spa Gold Coast

Hi Anna, We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

4 out of 5

Close to the beach

Staff was great and helpful Room was a little old could do with some modern tech

Posted by on 7 Nov 2017

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Comment from Hotel Management

10 Nov 2017 by Watermark Hotel & Spa Gold Coast

Thank you for your review. We are delighted to know that you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

5 out of 5

Great hotel close to the beach and shops

Pros: Staff and comfy bed
Cons: N/A
Quick stay but very comfortable, clean and friendly staff

Posted by , from Brisbane on 6 Nov 2017

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Comment from Hotel Management

10 Nov 2017 by Watermark Hotel & Spa Gold Coast

Hi Selina, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

Property Features

Watermark Hotel & Spa offers its guests a full-service spa, 2 the outdoor swimming pools, and 2 hot tubs along with a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include A 24-hr business centre and meeting rooms. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Watermark Hotel & Spa. Parking is available for a fee. This 4.5-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • 4 conference rooms
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (21.4 km / 13.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Watermark Hotel & Spa offers 388 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with Digital channels and pay-per-view films. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cliffords Grill & Lounge – This restaurant serves lunch and dinner. Reservations are required. Open selected days.

Walrus Social House – This bar serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

2 the outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

This hotel has a strict no-party policy. Guests who book specifically to attend parties from November 19 to December 3 will not be allowed to check in. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD29.5 for adults and AUD29.5 for children (approximately)
  • Fee for in-room wireless Internet: AUD 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Self-parking fee: AUD20 per night
  • Valet parking fee: AUD30 per day
  • Rollaway bed fee: AUD40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Watermark Hotel Surfers Paradise
  • Watermark Hotel
  • Watermark Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel & Spa Gold Coast Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.