4.4 out of 5

"The Hotel is very clean with great amenities. It is very close to the centre of Surfers Paradise with everything near by. Just be careful booking roo ... " More

By a verified traveller on Tue 18 Apr 2017

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Watermark Hotel & Spa. Within just a 10-minute stroll, you'll find popular attractions like Cavill Avenue and Surfers Paradise Beach. Highlights at this family-friendly hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy WiFi, safes, and hairdryers, featured in all 388 rooms. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

A relaxing visit to L Aqua Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The buffet restaurant, Waves Buffet Restaurant, is open for breakfast and dinner. Walrus Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy access to 2 spa tubs along with a fitness centre and a seasonal outdoor swimming pool. A conference centre, a 24-hour business centre, and meeting rooms are among the business amenities offered. Additionally, you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4.5-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$140 per night

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Spa Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Watermark Hotel & Spa ratings based on 1,890 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

I got locked out of my room by my ex which I paid

And not let back in. I had one night there out if the 3 I paid for worst holiday ever I'll never come back

Posted by , from Brisbane on 21 Apr 2017

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1 out of 5

NOTHING NICE ABOUT STAFF

Pros: NOTHING
Cons: BETTER STAFF TRAINING
Location: CONVENIENT
MANAGER AND FRONT DESK WERE UNWELCOMING AND DID NOT SMILE ON ARRIVAL, 5 PORTERS WERE FREE ON ARRIVAL BUT NOT ONE CAME TO HELP. STAFF SHOULD FIND NEW JOBS IF THEY DO NOT ENJOY WORKING HERE!!!

Posted by on 20 Apr 2017

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4 out of 5

Great stay but be careful with your booking.

Cons: Need to improve the information on their booking sites. It need to be more accurate.
The Hotel is very clean with great amenities. It is very close to the centre of Surfers Paradise with everything near by. Just be careful booking rooms online. I booked a 3 person room. It turned out I should have looked more closely. When I checked in the 3 person room is a King size bed. Which as I was told can sleep 3 people. So I had to get a trundle bed at $40 extra per night.

Posted by on 18 Apr 2017

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5 out of 5
Absolutely wonderful ! Stayed for family holiday. Would recommend to all.

Posted by on 18 Apr 2017

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Comment from Hotel Management

20 Apr 2017 by Watermark Hotel & Spa Gold Coast

We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

5 out of 5

Great services

Pros: everything see above
Cons: if anything, the beds were a bit hard and the shower pressure was a little soft for our liking
Location: perfect location
Great services available to all guests loved the restaurants, bar, cafe, reception service and staff and also the service from concieage, Location was perfect we will be back one day for sure..!

Posted by , from auckland, NZ on 18 Apr 2017

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Comment from Hotel Management

20 Apr 2017 by Watermark Hotel & Spa Gold Coast

Hi Shannon, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

4 out of 5

Nice hotel close to beach and very convenient

Nice hotel close to beach and very convenient, it is easy to go to shopping, have lunch or dinner outside. Close to sky point, hotel has nice buffets as well, which I like most.

Posted by on 17 Apr 2017

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Comment from Hotel Management

19 Apr 2017 by Watermark Hotel & Spa Gold Coast

We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

5 out of 5

Really nice hotel in the heart of Surfers Paradise

Pros: Central location with really affordable price
Location: 8 minute walk to the city centre full of night life activities. Beach is a short walk as well.
Spent 5 days 4 nights at Watermark over the Easter long weekend. Booked 2 months in advance and received an unbelievable rate. The room was really clean and comfortable and the buffet breakfast was great with a big range of food. There is a tram stop right in front of the hotel and a short walk to the bus stop for busses to any of the theme parks.

Posted by , from Sydney on 17 Apr 2017

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Comment from Hotel Management

19 Apr 2017 by Watermark Hotel & Spa Gold Coast

Hi Adam, Thank you for your wonderful review. We are delighted to hear that you enjoyed your Easter with us and we look forward to welcoming you back very soon.

4 out of 5

We'd Stay Again

A great place to stay. Very accomodating of children and families.

Posted by , from NT on 17 Apr 2017

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Comment from Hotel Management

19 Apr 2017 by Watermark Hotel & Spa Gold Coast

Hi Ranae, We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

5 out of 5
Lovely hotel. Great friendly staff. All our needs were exceeded

Posted by on 12 Apr 2017

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Comment from Hotel Management

14 Apr 2017 by Watermark Hotel & Spa Gold Coast

We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

5 out of 5

Centrally located

Pros: location and breakfast
Cons: Nothing really, the rooms were a little small but good value.
Location: In surfers so close to all the activities etc
Good place to stay, buffet breakfast was very good (included in price) and staff at the front desk were excellent.

Posted by on 10 Apr 2017

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Comment from Hotel Management

12 Apr 2017 by Watermark Hotel & Spa Gold Coast

Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon

Property Features

Watermark Hotel & Spa offers its guests a full-service spa, 2 outdoor swimming pools, and 2 spa tubs along with a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business centre and meeting rooms. Tour/ticket assistance, an arcade/games room, and multilingual staff are also featured at the luxury Watermark Hotel & Spa. Parking is available for a fee. This 4.5-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • 4 conference rooms
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Hotel
  • Number of outdoor pools - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (21.4 km / 13.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Watermark Hotel & Spa offers 388 air-conditioned accommodations with safes and hairdryers. Beds feature premium bedding. Televisions come with pay films. In-room wireless high-speed Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Films for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cliffords Grill & Lounge – This restaurant serves lunch and dinner. Reservations are required. Open selected days.

Walrus Social House – This bar serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Skydiving nearby
  • Personal motorized watercraft on site nearby
  • Ecotours nearby
  • Golf lessons available nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies

Check-in

  • Minimum check-in age is 18
  • Check-in time starts at 2 PM

Special check-in instructions:

This hotel has a strict no-party policy. Guests who book specifically to attend parties from November 19 to December 3 will not be allowed to check in. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 29.50 and AUD 29.50 per person (approximately)
  • Fee for in-room wireless Internet: AUD 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 5 per night (rates may vary)
  • Self parking fee: AUD 20 per night
  • Valet parking fee: AUD 30 per day
  • Rollaway bed fee: AUD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Watermark Hotel Surfers Paradise
  • Watermark Hotel
  • Watermark Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel & Spa Gold Coast Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.