4.4 out of 5

"I stayed here with my partner as a spontaneous getaway. The price of the hotel was reasionable based on the location and condition of the rooms. Upon ... " More

By a verified traveller on Sun 14 Jan 2018

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Watermark Hotel & Spa. Within just a 10-minute stroll, you'll find popular attractions like Surfers Paradise Beach and Cavill Avenue. Highlights at this family-friendly hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with digital channels are featured in all 388 rooms, and you can enjoy WiFi, safes, and hairdryers. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

A relaxing visit to L Aqua Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The buffet restaurant, Waves Buffet Restaurant, is open for breakfast and dinner. Walrus Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy access to 2 spa tubs along with a fitness centre and a seasonal outdoor swimming pool. A conference centre, a 24-hour business centre, and meeting rooms are among the business amenities offered. Additionally, you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4.5-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$132 per night

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Spa Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Watermark Hotel & Spa ratings based on 2,030 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Lovely hotel, excellent room service, lovely staff

I stayed here with my partner as a spontaneous getaway. The price of the hotel was reasionable based on the location and condition of the rooms. Upon arrival staff were more than happy to assist me with my bags and were very friendly when checking in. The rooms were very clean and comfortable. I ordered room service and the food was delicious and a good portion. If you are looking for a place that is not over priced and in am excellent location, this is the place to stay.

Posted by , from brisbane on 14 Jan 2018

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4 out of 5
Good service, great location. Room was very nice but bathroom a little outdated and cramped. Small shower.

Posted by , from Brisbane on 14 Jan 2018

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5 out of 5

Friendly staff and Great Facilities

Hotel was great because it is so close to cavil avenue and all the shopping facilities, whilst not being on top of it all just a quick stroll and your in your own little piece of quiet. About 500m from the beach it is in a great location for morning walks. The views of the sunset over the hintaland were wonderful. The staff were helpful, communicative and lovely. They were very happy and made our experience more inviting. The restaurant downstairs also made it easy for a beautiful meal and I would highly recommend the bar and grill. The room was modern, clean and comfy and regularly cleaned.

Posted by on 13 Jan 2018

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1 out of 5

Staff unpleasant to deal with!

They charge you $5 every time you order room service, the staff are rude and arrogant Only good thing was the comfy Bed!

Posted by , from melbourne on 11 Jan 2018

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4 out of 5
Fantastic location, friendly staff & awesome buffet breakfast.

Posted by on 11 Jan 2018

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4 out of 5

Nice hotel, good location

Nice hotel, room was a bit dated though. Buffet breakfast was good had a wide variety of selections, and a bit of everything for everybody, probably taking away from the quality of the food a little, but still excellent menu. Pool was great, as were the other facilities. Situated right next to the tram if you need it, but only 5 min walk to cavil ave.

Posted by on 10 Jan 2018

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Comment from Hotel Management

10 Jan 2018 by Watermark Hotel & Spa Gold Coast

Hi Dan, Thanks for choosing the Watermark Hotel & Spa Gold Coast for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay and hopefully we can welcome you back again soon!

4 out of 5

Watermark - Dec 18

Stayed in a studio room, was a bit pricey but it was the weekend so that was as expected. Facilites were all good, staff we always very polite and helpful. Walrus bar/lounge had a great singer on one of the nights. A nice place to relax and have some drinks.

Posted by , from Airlie Beach on 8 Jan 2018

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Comment from Hotel Management

8 Jan 2018 by Watermark Hotel & Spa Gold Coast

Hi Sarah, We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

2 out of 5

Read all reviews!

Okay firstly, the photos look absolutely nothing like the hotel in real life. We stayed in the one bedroom delux room and it is TINY and very outdated. My partner and I booked this for our anniversary and we were very disappointed. Also $20 to park your car? Why is this even an extra cost, especially after we spent $400 for the one night we stayed. Staff were friendly.. And that would be the only positive I have.

Posted by , from brisbane on 7 Jan 2018

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4 out of 5
Centraly located, the ocean view obscured by q1, close to the centre of Surfers Paradise

Posted by , from Sydney on 7 Jan 2018

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Comment from Hotel Management

7 Jan 2018 by Watermark Hotel & Spa Gold Coast

Hi Miko, We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

5 out of 5

Great location

Tram stops right out front, public transport anywhere you want to go. Hotel wonderful that will plan another stay with kids...

Posted by , from sydney on 7 Jan 2018

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Comment from Hotel Management

7 Jan 2018 by Watermark Hotel & Spa Gold Coast

Hi Stacey, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

Property Features

Watermark Hotel & Spa offers its guests a full-service spa, 2 the outdoor swimming pools, and 2 hot tubs along with a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include A 24-hr business centre and meeting rooms. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Watermark Hotel & Spa. Parking is available for a fee. This 4.5-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • 4 conference rooms
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (21.4 km / 13.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Watermark Hotel & Spa offers 388 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with Digital channels and pay-per-view films. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cliffords Grill & Lounge – This restaurant serves lunch and dinner. Reservations are required. Open selected days.

Walrus Social House – This bar serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

2 the outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

This hotel has a strict no-party policy. Guests who book specifically to attend parties from November 19 to December 3 will not be allowed to check in. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD29.5 for adults and AUD29.5 for children (approximately)
  • Fee for in-room wireless Internet: AUD 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Self-parking fee: AUD20 per night
  • Valet parking fee: AUD30 per day
  • Rollaway bed fee: AUD40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Watermark Hotel Surfers Paradise
  • Watermark Hotel
  • Watermark Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel & Spa Gold Coast Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.