4.4 out of 5

"Great location very central to surefets paradise restaraunts and beach " More

By a verified traveller on Sun 19 Feb 2017

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Watermark Hotel & Spa. Within just a 10-minute stroll, you'll find popular attractions like Cavill Avenue and Surfers Paradise Beach. Highlights at this family-friendly hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy WiFi, coffee/tea makers, and safes, featured in all 388 rooms. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, hair dryers, phones, and irons/ironing boards are available.

A relaxing visit to L Aqua Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The buffet restaurant, Waves Buffet Restaurant, is open for breakfast and dinner. Walrus Social House is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy access to 2 spa tubs along with a fitness center and a spa tub. A conference center, a 24-hour business center, and meeting rooms are among the business amenities offered. Additionally, you'll find WiFi in public areas, a seasonal outdoor swimming pool, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4.5-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Watermark Hotel & Spa ratings based on 1,835 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Great service efficient polite welcoming

Great location very central to surefets paradise restaraunts and beach

Posted by on 19 Feb 2017

5 out of 5

Great weekend

Great location helpful staff...excellent offer of a late Sunday checkout . Had s lovely get away with my family

Posted by on 14 Feb 2017

Comment from Hotel Management

16 Feb 2017 by Watermark Hotel & Spa Gold Coast

Hi Mel, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

4 out of 5

Excellent hotel in a good location

The service was excellent and is located close to everything.

Posted by on 14 Feb 2017

Comment from Hotel Management

15 Feb 2017 by Watermark Hotel & Spa Gold Coast

We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

5 out of 5

Nice hotel great location to everything

Enjoyable stay wish we had stayed an extra night. Hotel clean and rooms very nice. Great view from rooms. Lovely bars and restaurants in the hotel.

Posted by , from SC on 2 Feb 2017

Comment from Hotel Management

5 Feb 2017 by Watermark Hotel & Spa Gold Coast

Hi Helen, We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

3 out of 5

Check the towels.

Over all it was okay. However, do your research as you have to pay for your wifi and parking, which is costly. They tell you about this on the website, however we didn't realise until after we booked. Upon arrival our room had drity towels left in there. One such towel was folded neaty, with a nasty suprise it had skid mark on it, which was gross. They did apologise and brought us new towels.

Posted by on 1 Feb 2017

Comment from Hotel Management

3 Feb 2017 by Watermark Hotel & Spa Gold Coast

Thank you for your review and feedback. We do apologise for this inconvenience during your stay and we will be sure to address this matter immediately. At Watermark Hotels guest experience is of the utmost importance to us and we greatly appreciate your honesty. Once again we would like to offer our apologies and we hope to see you in the near future.

5 out of 5

Great hotel close to central surfers

Good service and hassle free check in and clean comfy rooms. Ideal for a short or long stay.

Posted by , from NZ on 30 Jan 2017

Comment from Hotel Management

1 Feb 2017 by Watermark Hotel & Spa Gold Coast

Hi Mitch We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

4 out of 5

Very nice and relaxing

Pros: Spa sun room area was fantastic, it had it's own seating area with views of the city.
Cons: Add USB outlets, have a preferred time for housekeeping, update the air conditioning unit.
Location: Location was awesome, short walk to the beach and park areas, plenty of restaurants and coffee shops close by.
Stayed in the spa suite and room was amazing. Air conditioner could do with upgrading, it worked but a little ancient. Was a little disappointed that the games in the games room were NOT in English... All in all a really nice place to stay.

Posted by on 29 Jan 2017

Comment from Hotel Management

31 Jan 2017 by Watermark Hotel & Spa Gold Coast

Thank you for your review. We are delighted to know that you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

5 out of 5

Excellent service, conveniently located.

Would definitely recommend, awesome service from all staff. Clean rooms and good pool/spa facilities.

Posted by , from T on 29 Jan 2017

Comment from Hotel Management

31 Jan 2017 by Watermark Hotel & Spa Gold Coast

Hi Ben, We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

3 out of 5

Nice hotel. Had to pay for parking

Hotel is nice. We had to pay $20 per day for parking:(. failed to notify to not put your key card next to your magnetic phone case or it causes it to not work. However fixed the problem quickly. Bathroom was a bit tired looking. Good bedroom area and lovely staff

Posted by on 29 Jan 2017

Comment from Hotel Management

31 Jan 2017 by Watermark Hotel & Spa Gold Coast

Thank you for your review and feedback. We hope that you enjoyed your stay with us and we will be sure to address your concerns. We will be sure to pass your praises on to our wonderful team and look forward to seeing you again soon.

5 out of 5

Terrific value in a great location

Pros: We liked the swimming pools and used these every day. We loved the buffet breakfast and found this to be great value. Friendly, clean and central.
Cons: Thought the buffet dinner for a family of four was overpriced.
Location: Very central and within walking distance to most attractions in Surfers Paradise. Buses and trams virtually at the hotel doorstep.
Problem free stay for family of four. Excellent value for money especially when you consider it was school holidays and the great location of the hotel. The Watermark exceeded my expectations. Family of four stayed five nights and were pleased with the overall standard of the hotel.

Posted by , from Flinders on 25 Jan 2017

Comment from Hotel Management

30 Jan 2017 by Watermark Hotel & Spa Gold Coast

Hi Grant, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Property Features

Watermark Hotel & Spa offers its guests a full-service spa, 2 outdoor swimming pools, and 2 spa tubs along with a spa tub and a fitness center. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business center and meeting rooms. A seasonal outdoor pool, tour/ticket assistance, and an arcade/game room are also featured at the luxury Watermark Hotel & Spa. Parking is available for a fee. This 4.5-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • 4 conference rooms
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Hotel
  • Number of outdoor pools - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (21.4 km / 13.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Watermark Hotel & Spa offers 388 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers. In-room wireless high-speed Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Waves Buffet Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Cliffords Grill n Lounge - This restaurant serves dinner only. Open select days.

Walrus Social House - This bar serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a spa tub and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Skydiving nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies

Check-out

  • Check-out by 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

  • Pets not allowed
  • Minimum check-in age is
  • Check-in time starts at
  • Check-out time is
  • No rollaway/extra beds available
  • American Express
  • Diners Club
  • JCB International
  • MasterCard
  • Visa

Mandatory Fees and Taxes

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 29.50 and AUD 29.50 per person (approximately)
  • Fee for in-room wireless Internet: AUD 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 5 per night (rates may vary)
  • Self parking fee: AUD 20 per night
  • Valet parking fee: AUD 30 per day
  • Rollaway bed fee: AUD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Watermark
  • Watermark Hotel Surfers Paradise
  • Watermark Surfers Paradise
  • Watermark Hotel & Spa Gold Coast Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.