4.4 out of 5

"Good Room, Great Breakfast and the staff did a great job all round. " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at VOCO Gold Coast (Formerly Watermark). You'll be steps from SkyPoint Observation Deck. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with digital channels are featured in all 388 rooms, and you can enjoy WiFi, safes, and hairdryers. In-room dining is easy with amenities like fridges and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

A relaxing visit to L Aqua Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The restaurant, Waves Buffet Restaurant, is open for breakfast and dinner. Walrus Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy access to 2 spa tubs along with a fitness centre and a seasonal outdoor swimming pool. A conference centre, a 24-hour business centre, and meeting rooms are among the business amenities offered. Additionally, you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions near this 4.5-star Surfers Paradise hotel include Surfers Paradise Beach and Cavill Avenue.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$120 per night

Deluxe Twin Ocean

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Twin Ocean

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior King Ocean

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

VOCO Gold Coast (Formerly Watermark) ratings based on 2,136 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for VOCO Gold Coast (Formerly Watermark)

Everyone (1220) Couples (570) Business (4) Students (1) Family (340)
5 out of 5

Posted by on 10 Dec 2018

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5 out of 5
Great location with easy access to the tram, and they've done a good job of the recent refurbishment.

Posted by on 10 Dec 2018

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5 out of 5
Excellent room. Welcoming staff. Great hotel. Was a delight to stay.

Posted by , from Brisbane on 23 Nov 2018

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Comment from Hotel Management

24 Nov 2018 by Front Office Manager

Thank you for this great review of voco Gold Coast! It is so nice to read that it was a delight to stay with us! I look forward to welcoming you back to stay at voco in the very near future! Thank you!

5 out of 5
great restaurants, couldnt hear traffic noise, good location

Posted by on 18 Nov 2018

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Comment from Hotel Management

20 Nov 2018 by Front Office Manager

Thanks for providing such positive feedback regarding your recent stay. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back to voco Gold Coast soon!

3 out of 5
Comparing it to the many other hotels Wie have stayed at on a surfers, the Watermark (aka Voco) is showingbits age. The bathroom was in need of attention, grout falling away or mouldy etc. beast was really good and staff were pleasant.

Posted by , from Ballina on 7 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by Front Office Manager

Thank you for your recent visit to voco Gold Coast! We appreciate your honest feedback however we are happy to advise that we in the process of renovating our deluxe rooms and suites, as well as our public areas. It's also great to hear that our wonderful hosts were pleasant! We look forward to seeing you again soon!

4 out of 5
Close to shops, beach and bars. Nice hotel, ok view from balcony. Could provide better in room amenities such as cutlery

Posted by on 5 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by Front Office Manager

Thank you for your recent stay with voco Gold Coast! Thank you for your review. We are delighted to know that you enjoyed the location of the hotel. We thank you for your feedback too, our staff are always available if you need anything extra in your room. We hope to see you again very soon. Thank you

5 out of 5
Nice Hotel close to the beach close to light rail right outside the hotel right in the heart of Gold Coast short walk to Cavail Ave the Mall

Posted by , from Adelaide on 29 Oct 2018

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Comment from Hotel Management

8 Nov 2018 by Front Office Manager

Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

5 out of 5
Even though myself and my partner only stayed for one night it’s was amazing, had everything we needed and was close to transport, food and shopping! Staff were great, super friendly and helpful!! We will definitely be coming back!

Posted by , from Caboolture on 27 Oct 2018

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Comment from Hotel Management

8 Nov 2018 by Front Office Manager

Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

4 out of 5
Very central, nice hotel, great pool and service.

Posted by , from Gold coast on 27 Oct 2018

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Comment from Hotel Management

8 Nov 2018 by Front Office Manager

Thank you for choosing the Watermark Hotel & Spa Gold Coast for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay and hopefully we can welcome you back again soon.

5 out of 5

Posted by on 23 Oct 2018

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Comment from Hotel Management

8 Nov 2018 by Front Office Manager

We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

About the VOCO Gold Coast (Formerly Watermark)

Location 31 Hamilton Avenue, Surfers Paradise, QLD 4217

Property Features

VOCO Gold Coast (Formerly Watermark) offers its guests a full-service spa, 2 the outdoor swimming pools, and 2 hot tubs along with a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business centre and meeting rooms. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury VOCO Gold Coast (Formerly Watermark). For a fee, parking is available. This 4.5-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • 4 conference rooms
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

VOCO Gold Coast (Formerly Watermark) offers 388 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with digital channels and pay-per-view films. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Fridge
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cliffords Grill & Lounge – This restaurant serves lunch and dinner. Reservations are required. Open selected days.

Walrus Social House – This bar serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Late-night fare is available from room service (during limited hours).

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

This hotel has a strict no-party policy. Guests who book specifically to attend parties from November 19 to December 3 will not be allowed to check in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 62.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 29.5 for children (approximately)
  • Fee for in-room wireless Internet: AUD 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Self-parking fee: AUD 20 per night
  • Valet parking fee: AUD 30 per day
  • Rollaway bed fee: AUD 62.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Watermark Hotel Surfers Paradise
  • Watermark Hotel
  • Watermark Surfers Paradise
  • Watermark
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel & Spa Gold Coast Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.