4.4 out of 5

"Good Room, Great Breakfast and the staff did a great job all round. " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Watermark Hotel & Spa. Within just a 10-minute stroll, you'll find popular attractions like Surfers Paradise Beach and Cavill Avenue. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with digital channels are featured in all 388 rooms, and you can enjoy WiFi, safes, and hairdryers. In-room dining is easy with amenities like fridges and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

A relaxing visit to L Aqua Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The restaurant, Waves Buffet Restaurant, is open for breakfast and dinner. Walrus Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy access to 2 spa tubs along with a fitness centre and a seasonal outdoor swimming pool. A conference centre, a 24-hour business centre, and meeting rooms are among the business amenities offered. Additionally, you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 4.5-star Surfers Paradise hotel include Sea World and Warner Bros. Movie World.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$140 per night

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe King Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Watermark Hotel & Spa ratings based on 2,118 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
We had a lovely experience staying at the Watermark. This was our first holiday as a family of 3. The room was great would've been nice to be able to open a window to let in some fresh air but couldn't for obvious reasons. When I purchased the accommodation I booked to include buffet breakfast. The breakfast was nice but would've been nice if weetbix and maybe some bananas were also available.

Posted by on 16 Sep 2018

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5 out of 5

Posted by on 14 Sep 2018

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5 out of 5
Close to light rail. Quiet room, hardly any street noise. We would definitely stay there again.

Posted by , from Tasmania on 13 Sep 2018

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5 out of 5
overall stay was great and we only had one issue. staff at breakfast where a bit abrupt when we arrived with 13 people (6 adults and 7 children aged 6 -11) and we were forced to eat on 3 separate tables at 3 corners of the restaurant which is obviously not ideal. Our fellow families where also guests of your establishment and we traveled together as a group for a weekend getaway. We had notified reception the night before however bookings were not allowed to taken. We can cop that however in future we cant go to your buffet breakfast as a group of more than 4 as the staff were quite adamant that tables could not be moved under any circumstances. Front desk staff were great and bar staff also where fantastic. Breakfast was our only hiccup.

Posted by , from McPhail on 12 Sep 2018

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5 out of 5
Great hotel, will come again. Close to shops cafes and beach

Posted by on 10 Sep 2018

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5 out of 5
We had a wonderful stay for my wifes birthday, all the staff were wonderful to deal with and were really warm and welcoming, even bringing a lovely birthday dessert up to our room soon after arrival, the room was lovely and the seafood buffet at Waves Restaurant was excellent with a great variety of fresh seafood including prawns, moreton bay bugs, crabs and oysters kilpatrick , the dessert selection was amazing and it included a chocolate fountain with fresh strawberries and marshmallows, the buffet breakfast the next morning was just as delicious with an array of choices. The Walrus social bar was also a great place for a drink and a flutter on the gaming machines there, all in all we had a wonderful stay and will definitely be back again soon.

Posted by , from Brisbane on 9 Sep 2018

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5 out of 5
Clean premises, very close to the cool spots in Surfers Paradise and the buffet breakfast was delicious every morning!!!

Posted by , from ACT on 9 Sep 2018

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4 out of 5

Good service & Good Location

Good Room, Great Breakfast and the staff did a great job all round.

Posted by on 5 Sep 2018

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4 out of 5
Guys i have stayed here now 3 to 4 times this year 2018, every time, the guys at the front Pleasant / welcoming and helpful, and if there is no one to serve the reception are saying hello 2 to 3 mtrs away, if they are serving, they acknowledge with a smile. When you talk to them always helpful and welcoming. The rooms are immaculate and the food is terrific. I cannot fault this Hotel

Posted by on 3 Sep 2018

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4 out of 5
The staff during our stay were fantastic. Particularly the restaurant staff. I’ve previously managed restaurants and found them to be extremely pleasant and friendly. The room was nice and comfortable. It would’ve been nice to have some sort of ventilation but otherwise it was good. A bottle opener might be a good addition to the coffee drawer? Close to beach and excellent for use of the tram system. Would definitely stay again.

Posted by , from Brisabane on 2 Sep 2018

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Property Features

Watermark Hotel & Spa offers its guests a full-service spa, 2 the outdoor swimming pools, and 2 hot tubs along with a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business centre and meeting rooms. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Watermark Hotel & Spa. Parking is available for a fee. This 4.5-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • 4 conference rooms
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.4 km / 18.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Watermark Hotel & Spa offers 388 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with digital channels and pay-per-view films. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Fridge
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cliffords Grill & Lounge – This restaurant serves lunch and dinner. Reservations are required. Open selected days.

Walrus Social House – This bar serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

2 the outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorised watercraft on site nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

This hotel has a strict no-party policy. Guests who book specifically to attend parties from November 19 to December 3 will not be allowed to check in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 29.5 for children (approximately)
  • Fee for in-room wireless Internet: AUD 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Self-parking fee: AUD 20 per night
  • Valet parking fee: AUD 30 per day
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Watermark Hotel Surfers Paradise
  • Watermark Hotel
  • Watermark Surfers Paradise
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel & Spa Gold Coast Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.