4.4 out of 5

"Good Room, Great Breakfast and the staff did a great job all round. " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

VOCO Gold Coast (Formerly Watermark) places you in the center of Surfers Paradise,connected to the convention centre and within a short 5-minute stroll of popular places like SkyPoint Observation Deck and Surfers Paradise Beach. Highlights at this luxury hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with digital channels are featured in all 388 rooms, and you can enjoy free WiFi, safes, and hairdryers. In-room dining is easy with amenities like fridges and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

A relaxing visit to L Aqua Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The restaurant, Waves Buffet Restaurant, is open for breakfast and dinner. Walrus Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy access to 2 spa tubs along with a fitness centre and a seasonal outdoor swimming pool. A conference centre and a 24-hour business centre are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4.5-star Surfers Paradise hotel include Cavill Avenue and Timezone.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$129 per night

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Twin Ocean

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Twin Ocean

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior King Ocean

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

VOCO Gold Coast (Formerly Watermark) ratings based on 2,269 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for VOCO Gold Coast (Formerly Watermark)

Everyone (1311) Couples (582) Business (4) Students (1) Family (366)
5 out of 5

Posted by on 23 Apr. 2019

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5 out of 5

Posted by on 23 Apr. 2019

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5 out of 5
Didn't like having to pay for the packing ,thought it would be included in the fee

Posted by on 22 Apr. 2019

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5 out of 5

Posted by on 22 Apr. 2019

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4 out of 5
No cutlery and plates and bit more space to move around would have been nicer

Posted by on 19 Apr. 2019

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5 out of 5

Posted by on 19 Apr. 2019

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4 out of 5

Posted by on 19 Apr. 2019

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5 out of 5

Posted by on 18 Apr. 2019

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4 out of 5

Posted by on 18 Apr. 2019

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4 out of 5
The hotel is in a great, central location in Surfers. Within walking distance of bars, restaurants and beaches. Has its own great onsite restaurants, pools and gym. Very friendly and helpful staff. Clean rooms, comfortable bedding. We believed the room rate for our weekend stay was reasonable, until we found that we would be charged an extra $30.00 per night on weekends for compulsory valet parking of our car. This was the only main negative aspect of our stay at Voco.

Posted by on 16 Apr. 2019

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About the voco Gold Coast (formerly Watermark Hotel & Spa) - An IHG Hotel

Location 31 Hamilton Avenue, Surfers Paradise, QLD 4217

Property Features

VOCO Gold Coast (Formerly Watermark) offers its guests a full-service spa, 2 the outdoor swimming pools, and 2 hot tubs along with a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business centre on site. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury VOCO Gold Coast (Formerly Watermark). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Surfers Paradise hotel is smoke free.

  • 1 building
  • 388 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (21.4 km / 13.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

VOCO Gold Coast (Formerly Watermark) offers 388 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with digital channels and pay-per-view films. This Surfers Paradise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Fridge
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Waves Buffet Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cliffords Grill & Lounge – This restaurant serves lunch and dinner. Reservations are required. Open selected days.

Walrus Social House – This bar serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.

Late-night fare is available from room service (during limited hours).

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

This hotel has a strict no-party policy. Guests who book specifically to attend parties from November 19 to December 3 will not be allowed to check in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 62.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 29.5 for children (approximately)
  • Valet parking fee: AUD 30 per day
  • Rollaway bed fee: AUD 62.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Watermark Hotel Surfers Paradise
  • Watermark Hotel
  • Watermark Surfers Paradise
  • Watermark
  • Watermark Hotel And Spa Gold Coast
  • Watermark Hotel Gold Coast
  • Watermark Hotel & Spa Gold Coast Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
  • VOCO Gold Coast Formerly Watermark Hotel
  • VOCO Gold Coast Formerly Watermark Surfers Paradise
  • VOCO Gold Coast Formerly Watermark
  • VOCO Gold Coast Formerly Wate

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.