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Room type

Standard Apartment, 2 Bedrooms

Max Occupancy: 5 guests (up to 4 children, 2 infants)

Superior Apartment, 2 Bedrooms

Max Occupancy: 5 guests (up to 4 children)

Three Bedroom Apartment

Max Occupancy: 8 guests (up to 7 children, 2 infants)

Get an overview of this hotel4.5-star family-friendly apartment near Jupiters Casino

A luxury stay in Mermaid Beach awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. Highlights at this family-friendly property include 4 outdoor swimming pools, 4 spa tubs, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 348 individually decorated apartments, and you can enjoy washers/dryers, free WiFi, and 2 bathrooms. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Balconies or patios, dining areas, and in-room childcare are also available. Limited housekeeping is available.

Renovations & Closures

The hotel will be renovating from 09 May 2016 to 10 May 2016 (completion date subject to change). The following areas are affected:
  • Water park
Guests will have access to the following alternate facilities during the renovation:
  • Outdoor pool
  • Recreational facilities
The following facilities will be closed from 09 May 2016 to 10 May 2016 (dates subject to change):
  • Water park
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

Dining options at the apartment include a restaurant and a coffee shop/café. Public areas are equipped with complimentary high-speed wireless Internet access. Turtle Beach Resort features a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs. This luxury apartment also offers a children's pool, a fitness center, and a sauna. Onsite self parking is complimentary.

Turtle Beach Resort is a smoke-free property.

  • Waterslide 
  • Grocery/convenience store 
  • Free WiFi 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 348 
  • Number of floors - 3 
  • Barbecue grill(s) 
  • Coffee shop or café 
  • Fitness facilities 
  • Full-service spa 
  • Shopping center shuttle (surcharge) 
  • Theme park shuttle (surcharge) 
  • Tours/ticket assistance 
  • Airport transportation 
  • Free water park access 
  • Number of outdoor pools - 4 
  • Number of spa tubs - 4 
  • Laundry facilities 
  • Garden 
  • Luggage storage 
  • Restaurant 
  • Outdoor tennis court 
  • Area shuttle (surcharge) 
  • Free self parking 
  • Sauna 
  • Smoke-free property 
  • Spa services on site 
  • Children's pool 

Family Friendly Amenities

  • Family Hotel  
  • Water park access (complimentary)  
  • Outdoor pools  
  • Children's pool  
  • Waterslide  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Kitchen  
  • Grocery/convenience store  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Miniature golf on site  
  • Separate dining area  
  • Refrigerator  
  • Microwave  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Free WiFi 
  • Balcony or patio 
  • Air conditioning 
  • Ceiling fan 
  • Phone 
  • Refrigerator 
  • Kitchen 
  • Microwave 
  • Limited housekeeping 
  • Second bathroom 
  • Private bathroom 
  • Hair dryer 
  • Shower/tub combination 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Oven 
  • Cookware, dishware, and utensils 
  • Separate dining area 
  • Dishwasher 
  • Stovetop 
  • Cable TV service 
  • Flat-panel TV 
  • In-room climate control (air conditioning) 
  • Individually furnished 
  • Individually decorated 
  • Rollaway/extra beds (surcharge) 
  • Cribs/infant beds (surcharge) 
  • Separate bedroom 

Where to Eat

Fresh and Tasty - This cafe specializes in local cuisine and serves lunch only. Open daily.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nearby Activities

An outdoor tennis court and a complimentary water park with a waterslide are featured at the apartment. 4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Miniature golf on site 
  • Playground on site 

Spa Services

Guests can indulge in a pampering treatment at the apartment's full-service spa, Chelonia Beauty Day Spa.

Hotel Policies

Check-in

Check-in time ends at midnight

Minimum check-in age is 18

Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is 10 AM

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No elevators

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Crib (infant bed) fee: AUD 9 per night
  • Rollaway bed fee: AUD 42.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

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