4.6 out of 5

"This a first class venue for holidays/ shopping/ the beach and entertainment. " More

By a verified traveller on Tue 16 Jan 2018

Enter dates to see availability

Hotel Description

A luxury stay in Broadbeach awaits you at The Star Grand at The Star Gold Coast. You'll be 3.4 km (2.1 mi) from Surfers Paradise Beach and 3.5 km (2.2 mi) from Cavill Avenue. Highlights at this romantic hotel include 6 restaurants, 3 outdoor swimming pools, and a casino.

LCD TVs with satellite channels are featured in all 596 rooms, and you can enjoy free WiFi, coffee/tea makers, and in-room massages. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillowtop beds and premium bedding invite a good night's rest. Additionally, pillow menus, down comforters, and safes are available.

The buffet restaurant, Food Fantasy, is open for breakfast, lunch, and dinner. With 5 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the kids' swimming pool, pool cabanas, and pool loungers. 17513 square feet (1627 square metres) of event facilities include conference centres, and other business amenities include a business centre. Added amenities include free WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 5-star Broadbeach hotel include Sea World and Warner Bros. Movie World.

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$312 per night

Club Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Deluxe Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Corner Balcony Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 5,779 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Perfect destination.

Pros: Everything.
Location: Easy access to the Convention Centre Easy access to Pacific Fair Shopping.
This a first class venue for holidays/ shopping/ the beach and entertainment.

Posted by , from Qld on 16 Jan 2018

Was this review helpful to you?
5 out of 5

Room 815 had a lovely view an excellent twinroom.

Pros: Great room. Beautiful view. A choice of restaurants. Lots of parking. Close to everything. Staff very helpful.
Location: Excellent proximity to everything at the Gold Coast. A very central position.
Hotel staff were fabulous and very helpful thanks.

Posted by , from Brisbane on 10 Jan 2018

Was this review helpful to you?
Comment from Hotel Management

14 Jan 2018 by Lauryn

Good Afternoon Lynne, Thank you for your wonderful feedback. I hope to welcome you back to The Star Gold Coast soon

4 out of 5

Relax

Pros: Everything
Location: Pacific fair is the best shopping in the world
We had a short stay , it was a great place to unwind & relax , we stay again soon

Posted by , from nsw on 3 Jan 2018

Was this review helpful to you?
Comment from Hotel Management

14 Jan 2018 by Lauryn

Good Afternoon Greg, I'm pleased to hear you enjoyed your stay with us and I look forward to welcoming you back soon!

3 out of 5

Renovated hotel $640 a night

We stayed at New Years. I received no info from Wotif and wondered if I had a room. Very frustrating on the communication side from Wotif. Did not get double bed room as requested. Rooms recently renovated but very small with bare minimum of items. Lacking lamps, sewing kit in room and very small. Hard to shallow the charge when normal rate is around $275 a night. Would not return. Great service upon checkin by duty manager. Very helpful. Terrible service in Italian Restaurant- we had set dinner for New Years $145 per head or just under $600 for the table. No party favours for New Years. We had drink package but lady kept mixing wines in our glasses Penfolds with Pepperjack. Never offered coffee or tea. When asked told the bar was shut. 11pm on New Years. Complained to manager who did nothing or did not respond. Odd. Food was great but simply server service and no announcement of what we were eating or what was happening for the night. Would NOT recommend The Italian restaurant due poor service. Took 14 times to book and email with this restaurant which was such joke. They never answer the phone when you called back.very unprofessional to say least.

Posted by , from brisbane on 1 Jan 2018

Was this review helpful to you?
4 out of 5

Good position, bit pricey

Pool and room had been refurbished to a high standard and were lovely. Also the garden bar, restaurants etc were great. But at over $300 a night for a standard room it was pricey and lacked the little extras I expect from 5*. Fridge was dirty, aircon was noisy and pool bar service slow. If staying in Broadbeach again, I'd probably stay elsewhere but walk over to The Star for Casino and bars

Posted by on 31 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

2 Jan 2018 by Lauryn J

Good Evening, I am glad to hear you enjoyed our facilities during your recent stay with us. It is disappointing to hear that there were some aspects that didn't meet our usually high standards. In regards to the room rate we do regularly offer deals and packages throughout the year that range in price. I do hope we have the chance to welcome you back soon.

4 out of 5

Balcony views

Very nice room we got a balcony for the views Only downside was the balcony view is now another building not much anything else.

Posted by , from Gold Coast on 30 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

2 Jan 2018 by Lauryn J

Good Evening Rob, Thank you for taking the time to provide your feedback. I do apologise that the room wasn't what you expected and I do hope we have the chance to welcome you back soon

2 out of 5

Don't go there

The only good point is the location apart of that : Restaurant are poor , service is terrible order a p9ach eggs come boiled and the waiter seems to not care ! Cofee are gross For the room bed sheet are not worth 5 star hotel feel like plastic Room are so noisy we could here some people praying night and early mornings Air con super noisy The aircon in the casino is freezing Went there to relax for 5 days ending up having a really bad time thanks for that the star I will never come back Alex.

Posted by , from Coburg on 29 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

14 Jan 2018 by Lauryn

Good Afternoon Alex, Firstly I would like to apologize that your stay did not meet with your expectations. I do believe we were able to move your room and I do hope that was able to make the stay a little more enjoyable. I hope we have the opportunity to welcome you back to The Star Gold Coast in the near future.

5 out of 5

Nice, clean, modern hotel close to beach

Couldn’t fault our stay. The hotel appeared to be recently refurbished - everything very new and clean. The hotel staff were friendly and very helpful. The hotel was in walking distance to the beach and nice restaurants. Thoroughly enjoyed our stay - wish we could have been there longer!

Posted by on 26 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

28 Dec 2017 by Hotel Assistant Manager

Good Evening, Thank you for taking time to provide feedback on your recent stay with us at The Star Grand. I am very happy to hear that you enjoyed your stay. It is always a pleasure to know our staff and service levels exceeded expectations. We look forward to welcoming you back on your next visit when hopefully it can be a little longer. Kind Regards, Luke Hotel Assistant Manager

5 out of 5
Perfect weekend away!! We loved it as everything you need is so close.

Posted by on 24 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

25 Dec 2017 by Lauryn J

Thank you for your feedback, I am so pleased to hear you enjoyed your stay and we look forward to welcoming you back soon

5 out of 5
Good but not easy to navigate to the checking from the car park for the new customer

Posted by on 21 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

22 Dec 2017 by The Star Grand

Thank you for staying at The Star Grand. We really appreciate your feedback. We hope you return again soon. Kind Regards The Star Grand

About the The Star Grand at The Star Gold Coast

Location Casino Drive, Broadbeach, QLD 4218

Property Features

The Star Grand at The Star Gold Coast offers its guests 3 the outdoor swimming pools and a kid's pool. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. Public spaces have free WiFi. Business amenities include A business centre and meeting rooms. Event space at this hotel measures 17513 square feet (1627 square metres) and includes conference centres. A casino, multilingual staff, and gift shops/news stands are also featured at the luxury The Star Grand at The Star Gold Coast. Self parking is free. This 5-star Broadbeach hotel is smoke free.

  • 1 building
  • 596 guestrooms or units
  • 21 levels
  • 6 dining venues
  • 5 bars or lounges
  • 15 conference rooms
  • 17513 sq ft of conference space
  • 1627 sq. m of conference space
  • Built in 1985
  • Casino
  • Bar by the pool
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (19.3 km / 12 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Star Grand at The Star Gold Coast offers 596 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium Satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Food Fantasy – Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch and dinner. Open daily.

Cucina Vivo – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.

Kiyomi – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open selected days.

Garden Kitchen & Bar – This restaurant serves brunch, lunch, dinner and light fare. A children's menu is available. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools are on site along with a children's pool. Children aged under 12 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.00 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD34.90 for adults and AUD34.90 for children (approximately)
  • Valet parking fee: AUD40.00 per night
  • Rollaway bed fee: AUD50.00 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Gold Coast
  • Jupiters Hotel & Casino Gold Coast Broadbeach
  • Broadbeach Conrad
  • Conrad Hotel Jupiters
  • Jupiters Hotel And Casino Gold Coast
  • Conrad Broadbeach

You should know

  • Pool access available from 6 AM to 9 PM.
  • The total price shown includes a resort fee.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Special Offer

Book a stay in "Superior Deluxe Room - Super Saver" room category and receive 2 in-house movies free of charge, breakfast for 2 guests, and free WiFi.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.