4.6 out of 5

"The staff were always very friendly and nothing was too much trouble. We stayed for 7 days and would stay again. The Garden restaurant was excellent ... " More

By a verified traveller on Mon 24 Apr 2017

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Hotel Description

A luxury stay in Broadbeach awaits you at The Star Gold Coast. You'll be 3.6 km (2.2 mi) from Cavill Avenue and 3.6 km (2.3 mi) from Surfers Paradise Beach. Highlights at this romantic hotel include 6 restaurants, 3 outdoor swimming pools, and a casino.

LCD TVs with satellite channels are featured in all 596 rooms, and you can enjoy free WiFi, coffee/tea makers, and in-room massages. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include free toiletries. Additionally, down comforters, safes, and hairdryers are available.

A day of pampering can include deep-tissue massages, hot stone massages, and body scrubs. The buffet restaurant, Food Fantasy, is open for breakfast, lunch, and dinner. With 5 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the fitness centre, kids' swimming pool, pool cabanas, and pool loungers. 17513 square feet (1627 square metre) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 30-minute drive of this 5-star Broadbeach hotel include Sea World and Warner Bros. Movie World.

Superior Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$201 per night

Club Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Executive Room - Deluxe Romance Package

Bed Count 2 Full Beds Maximum Occupancy 3 Max

King Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Gold Coast ratings based on 5,600 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Fantastic

Pros: Just very relaxing place to stay.
Cons: The only thing is the bed was uncomfortable could have been less hard. Had to ask for coffee satchels to be replaced and towels to be replaced
Location: Close to Pacific Fair great shopping, Mono rail no longer working which is disappointing for elderly people.
The staff were always very friendly and nothing was too much trouble. We stayed for 7 days and would stay again. The Garden restaurant was excellent, The fantasy restaurant which is buffet the seafood was a bit disappointing for the price . The Bite restaurant was really good very affordable if staying for a long period of time. The pool area was always clean and staff were great.

Posted by , from Tasmania on 24 Apr 2017

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5 out of 5

Great refurbishment

Only stayed one night but wanted more! Beds luxurious. Rooms very well appointed. Pool area great. Bars and restaurants also great. Free parking and casino a bonus. Highly recommended!

Posted by , from Devonport, Tasmania on 23 Apr 2017

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4 out of 5

nice to stay needs something

most places we have stayed at offer a comp breakfest and they didnt. room was lovely beds comfortable and the staff was amazing.

Posted by , from brisbane on 23 Apr 2017

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4 out of 5

Great location

With the recent refurbishment the room is lovely as expected. However the room attendant did not replenish the toilet paper, tissues or shampoo & left a used face washer on the shower tiles (presumably to clean the shower screen???) The refurbished pool is a cheap option to it's glorious former sandstone self. The tiles lining the pool are a terrible cream colour showing a 'tide line' and there is lime from the mortar joints leaching which leaves a terrible mark on every single pillar in the pool. The glass fencing from the bar area looks like it never gets cleaned. Overall - the pool upgrade looks like a budget cut, cheap and nasty. Lunch at the garden bar was lovely but the many staff were so preoccupied with things more important than their patrons that it took ages to grab their attention. No one thought to ask how our food was or see if we wanted a refill of beverages. Was overcharged on the bill - not impressed.

Posted by on 23 Apr 2017

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5 out of 5

Beautiful Hotel

All staff members were extremely nice, going above and beyond to make the hotel feel like a home. Everything is close by, and public transport can take you almost anywhere. Pacific Fair is just across the road

Posted by , from VIC, Australia on 23 Apr 2017

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4 out of 5
Was close to places we wanted to visit, food was incredible, atmosphere was awesome

Posted by on 22 Apr 2017

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5 out of 5

Great hotel with excellent service and facilities

Great hotel that has recently gone under a renovation and is currently building a new 6 star hotel in another building. This hotel is already very good but when complete will be one to the best in QLD. Close to major shopping centre and transport lines

Posted by on 20 Apr 2017

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Comment from Hotel Management

23 Apr 2017 by Duty Manager

Thank you for your feedback! I'm delighted you enjoyed your stay with us and look forward to welcoming you back to The Star Gold Coast in the near future

5 out of 5

A little bit of luxury

Great room and facilities. Restaurants good as well, pleanty of choices

Posted by , from Sydney on 18 Apr 2017

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Comment from Hotel Management

23 Apr 2017 by Duty Manager

Thank you for your feedback, it is great to hear that you enjoyed your stay with us and we look forward to welcoming you back to The Star Gold Coast in the near future!

5 out of 5

Excellent to relax and unwind between work

Pros: Everything - return customer
Cons: Nothing - it was all good
Location: Lovely variety of restaurants all in one location.
Like a mini holiday - relaxing between work commitments

Posted by on 17 Apr 2017

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Comment from Hotel Management

19 Apr 2017 by The Star

Thank you for your feedback

4 out of 5

Hectic arrival but nice stay

When we arrived the entrance to the hotel looked more like a car park. While it was expected to be busy due to Easter there seemed to be no control of vehicle movements. Having just had a long flight the 30minute wait to get tot he entry was not pleasing. However 15 minutes later the entry was vacant. The biggest issue we had was not with the hotel but with Wot if /Expedia. This was the second occasion we have booked accommodation through Expedia for 2 adults and 1 child and when arriving at the hotel only the 2 adults have been booked. The hotel staff showed me the booking confirmation for 2 adults and I showed them mine for 2 adults and 1 child. Happily on this occasion the hotel were very helpful and we all had to stay in a king size bed as no other alternatives where available. While this was suitable on this occasion in a few years time it will not be. Expedia get your act together as I will not be booking through you or the variety of other booking sites associated with Expedia.

Posted by , from NSW on 17 Apr 2017

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Comment from Hotel Management

19 Apr 2017 by Hotel Duty Manager

Thank you for taking the time to provide your feedback, it is great to hear that you enjoyed your stay overall. It is disappointing however to hear that there were aspects of your stay which didn’t meet your expectations. Please rest assured that your feedback has been passed along to our Management Team for consideration. We look forward to welcoming you back to The Star Gold Coast in the near future.

About the The Star Gold Coast

Location Casino Drive, Broadbeach, QLD 4218

Property Features

As a guest of The Star Gold Coast, you'll find 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 17513 square feet (1627 square metre) and includes a conference centre. A casino, multilingual staff, and gift shops/newsstands are also featured at the luxury The Star Gold Coast. Self parking is free. This 5-star Broadbeach hotel is smoke free.

  • 1 building
  • 596 guestrooms or units
  • 21 levels
  • 6 dining venues
  • 5 bars or lounges
  • 15 conference rooms
  • 17513 sq ft of conference space
  • 1627 sq. m of conference space
  • Built in 1985
  • Casino
  • Bar by the pool
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (19.3 km / 12 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Star Gold Coast offers 596 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay films. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless high-speed Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Food Fantasy – Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch and dinner.

Cucina Vivo – Overlooking the pool, this restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Kiyomi – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open selected days.

Zen – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Garden Kitchen & Bar – This restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre. Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Parasailing nearby
  • Skydiving nearby
  • Ecotours nearby
  • Golf lessons available nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Body scrubs
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30.00 per person (approximately)
  • Valet parking fee: AUD 40.00 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Gold Coast
  • Jupiters Hotel & Casino Gold Coast Broadbeach
  • Broadbeach Conrad
  • Conrad Hotel Jupiters
  • Jupiters Hotel And Casino Gold Coast
  • Conrad Broadbeach

You should know

  • The total price shown includes a resort fee.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Special Offer

Book a stay in "Superior Deluxe Room - Super Saver" room category and receive 2 in-house movies free of charge, breakfast for 2 guests, and free WiFi.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.