4.3 out of 5

"We only stayed the one night for the recent Spartan race on the Gold Coast. The rooms was very comfortable and clean. I would stay again especially gi ... " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

At Quality Hotel Mermaid Waters you'll be within a 20-minute stroll of Pizzey Park Sporting Complex and Putt Putt Golf Mermaid Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with digital channels, and all 104 rooms feature free WiFi, separate bathtubs and showers, and coffee/tea makers. In-room dining is easy with amenities like fridges and room service. Hairdryers, irons/ironing boards, and desks are also available.

The restaurant, Brasserie, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. There's also RV/bus/truck parking, along with the convenience of a free area shuttle.

Attractions within a 15-minute drive of this 4-star Mermaid Waters hotel include Surfers Paradise Beach and Cavill Avenue.

Studio (King)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$109 per night

Studio Family with spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio (Triple)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (Family Spa)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Quality Hotel Mermaid Waters ratings based on 272 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quality Hotel Mermaid Waters

Everyone (177) Couples (65) Business (3) Family (27)
4 out of 5

Posted by on 10 Dec 2018

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Comment from Hotel Management

10 Dec 2018 by Sheridan

Thank you for your review.

5 out of 5
We had a room on the top floor that had been recently refurbished. It was all great but the best feature was the very comfy king size bed. The pool had a sand area for the kids to play in. There was a bistro, sports bar and Dan Murphys in the same complex. The bistro menu was extensive with reasonable prices. Overall, a great place to stay.

Posted by , from Hervey Bay QLD on 14 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Sheridan

Hi Deborah. Thank you for your great feedback. We are glad you enjoyed our facilities and your stay. We hope to see you again.

4 out of 5

Posted by on 23 Oct 2018

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Comment from Hotel Management

28 Oct 2018 by Sheridan

Thank you for your great review.

3 out of 5
Found the soap dispenses nearly empty had some room card isssues.

Posted by on 20 Oct 2018

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Comment from Hotel Management

21 Oct 2018 by Sheridan

Hi there, We have just had a new key system installed so we do apologise for any issues you had with your key cards. Thank you for bringing the low soap to our attention. Kind regards

5 out of 5

Posted by on 16 Oct 2018

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Comment from Hotel Management

21 Oct 2018 by Sheridan

Thank you for your review

2 out of 5

Posted by on 16 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Sheridan

Hi there, can you let us know what we can do to improve our stars next time.

5 out of 5
Great stay and excellent value. Close to the coast, awesome food and drink options at the the venue and a few minutes from everything the gold coast has to offer.

Posted by on 15 Oct 2018

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Comment from Hotel Management

15 Oct 2018 by Sheridan

Thank you for your awesome review. We are glad you enjoyed everything we have to offer and hope to see you again.

4 out of 5

Posted by on 13 Oct 2018

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Comment from Hotel Management

21 Oct 2018 by Sheridan

Hi there, Thank you for taking the time to review our service.

4 out of 5
Nice hotel. Great access to transport for Cbus stadium.

Posted by on 13 Sep 2018

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Comment from Hotel Management

4 Nov 2018 by Sheridan

Thank you for your great review

4 out of 5
Excellent hotel and friendly staff.Food at the bistro excellent and very popular

Posted by , from Coffs on 10 Sep 2018

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Comment from Hotel Management

26 Oct 2018 by Nikki

Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and hope to see you again soon.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available. Public spaces have free WiFi. An outdoor pool, tour or ticket assistance, and a BBQ are also featured at the business-friendly Quality Hotel Mermaid Waters. Self parking is free. This 4-star Mermaid Waters hotel is smoke free.

  • 104 guestrooms or units
  • 3 levels
  • 3 conference rooms
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Brisbane, QLD (BNE) (93.2 km / 57.9 mi)
  • Train station: Varsity Lakes Station (8.1 km / 5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Quality Hotel Mermaid Waters offers 104 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Coffee maker
  • Separate shower and tub
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Brasserie – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10.00 and AUD 25.00 per person (approximately)
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Hotel Mermaid Waters
  • Quality Mermaid Waters
  • Quality Inn Mermaid Waters
  • Quality Hotel Mermaid Waters Gold Coast

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.