4.3 out of 5

"We only stayed the one night for the recent Spartan race on the Gold Coast. The rooms was very comfortable and clean. I would stay again especially gi ... " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

At Quality Hotel Mermaid Waters you'll be 1.7 km (1 mi) from Pacific Fair Shopping Centre and 2.5 km (1.5 mi) from The Star Gold Coast. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with digital channels, and all 104 rooms feature free WiFi, separate bathtubs and showers, and coffee/tea makers. In-room dining is easy with amenities like fridges and room service. Hairdryers, irons/ironing boards, and desks are also available.

The restaurant, Brasserie, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. There's also RV/bus/truck parking, along with the convenience of a free area shuttle.

You'll be 2.6 km (1.6 mi) from Kurrawa Beach and 4.1 km (2.6 mi) from Surfers Paradise Beach with a stay at this 4-star Mermaid Waters hotel.

Studio (King)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$109 per night

Studio Family with spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio (Triple)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (Family Spa)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Quality Hotel Mermaid Waters ratings based on 280 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quality Hotel Mermaid Waters

Everyone (184) Couples (66) Business (3) Family (27)
5 out of 5
Loved the free wifi, nice hot shower and bed was really comfortable. Have stayed here many times and its been great watching the property evolve and improve over the years. Will definitely stay here again.

Posted by on 11 Feb. 2019

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5 out of 5
It was a great hotel, the beds were incredibly comfortable. I had the best nights sleep.

Posted by on 29 Jan. 2019

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Comment from Hotel Management

3 Feb. 2019 by Front Desk

Your review is very appreciated and we are happy that you enjoyed our hotel! Best regards, Quality Hotel Mermaid Waters

5 out of 5

Posted by on 16 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Sheridan

Thank you for your great review.

3 out of 5
The room had a musty old odour when entering. The staff were lovely and helpful. There was no courtesy bus that was advertised

Posted by on 5 Jan. 2019

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Comment from Hotel Management

7 Jan. 2019 by Sheridan

Thank you for your review. Our apologies you weren't informed of our courtesy bus times as it does run every day. We have passed your feedback on to our staff.

4 out of 5
Nice hotel and well priced. Shower screen in bathroom was damaged and hard to close but other than that it was great

Posted by on 29 Dec. 2018

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Comment from Hotel Management

30 Dec. 2018 by Sheridan

Thank you for taking the time to provide some feedback. We have had maintenance in to fix the issues you had with the shower screen.

5 out of 5
Staff were friendly and helpful. Convenient location. An overall welcoming experience.

Posted by on 29 Dec. 2018

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Comment from Hotel Management

30 Dec. 2018 by Sheridan

Thank you for your great review. We are glad you enjoyed your stay and hope to welcome you again soon.

4 out of 5
Good location, clean room and bathroom. However, somethings need immediate upgrade. We got a room with spa which was really nice, but shower needs replacement (no water pressure at all). May be some more light in the room required and the room had only one electrical socket (no socket at side tables or tv table) which made charging our devices inconvenient.

Posted by on 27 Dec. 2018

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Comment from Hotel Management

30 Dec. 2018 by Sheridan

Thank you for your feedback. We will have our team look into the issues you had.

2 out of 5
Very dated, curtains blinds carpet, armchairs and walls need a good clean. Toliet was broken and kept filling up every 10mins. Shower pipes were so noisy and the shower had to be turned on full to work properly which was uncomfortable. Hallway noise could be heard all night long.

Posted by on 23 Dec. 2018

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Comment from Hotel Management

30 Dec. 2018 by Sheridan

Thank you for your feedback. Our apologies for the standard during your stay. We will pass this feedback on to our head office in hopes of having more rooms renovated.

4 out of 5

Posted by on 10 Dec. 2018

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Comment from Hotel Management

10 Dec. 2018 by Sheridan

Thank you for your review.

5 out of 5
We had a room on the top floor that had been recently refurbished. It was all great but the best feature was the very comfy king size bed. The pool had a sand area for the kids to play in. There was a bistro, sports bar and Dan Murphys in the same complex. The bistro menu was extensive with reasonable prices. Overall, a great place to stay.

Posted by , from Hervey Bay QLD on 14 Nov. 2018

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Comment from Hotel Management

19 Nov. 2018 by Sheridan

Hi Deborah. Thank you for your great feedback. We are glad you enjoyed our facilities and your stay. We hope to see you again.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. An outdoor pool, tour or ticket assistance, and a BBQ are also featured at the business-friendly Quality Hotel Mermaid Waters. Self parking is free. This 4-star Mermaid Waters hotel is smoke free.

  • 104 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Brisbane, QLD (BNE) (92.7 km / 57.6 mi)
  • Train station: Varsity Lakes Station (8.1 km / 5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Quality Hotel Mermaid Waters offers 104 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Coffee maker
  • Separate shower and tub
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Brasserie – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10.00 and AUD 25.00 per person (approximately)
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Hotel Mermaid Waters
  • Quality Mermaid Waters
  • Quality Inn Mermaid Waters
  • Quality Hotel Mermaid Waters Gold Coast

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.