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4.3 out of 5

"We only stayed the one night for the recent Spartan race on the Gold Coast. The rooms was very comfortable and clean. I would stay again especially gi ... " More

By a verified traveller on Wed 05 Sep 2018

Hotel Description

At Quality Hotel Mermaid Waters you'll be 1.7 km (1 mi) from Pacific Fair Shopping Centre and 2.5 km (1.5 mi) from The Star Gold Coast. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with digital channels, and all 104 rooms feature free WiFi, separate bathtubs and showers, and hairdryers. In-room dining is easy with amenities like fridges and room service. Irons/ironing boards, desks, and free toiletries are also available.

The restaurant, Brasserie, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also RV/bus/truck parking, along with the convenience of a free area shuttle.

You'll be 2.9 km (1.8 mi) from Gold Coast Convention and Exhibition Centre and 2.6 km (1.6 mi) from Kurrawa Beach with a stay at this 4-star Mermaid Waters hotel.

Studio Family with spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio (Triple)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio (King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (Family Spa)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Quality Hotel Mermaid Waters ratings based on 290 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quality Hotel Mermaid Waters

Everyone (190) Couples (68) Business (3) Family (30)
4 out of 5
At check in we had a room with 3 single beds for some reason, but they happily changed it to a room with a king size bed

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Heidi

Thank you for your feedback, we hope you enjoyed your stay here at the Quality Hotel Mermaid Waters. Warm Regards, Front Office Team.

4 out of 5
Good location, close to everything and coean accommodation

Posted by on 18 Apr. 2019

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Comment from Hotel Management

18 Apr. 2019 by Heidi

Thank you for your feed back, we hope you visit us again soon. Warm Regards, Reception

4 out of 5
Excellent location and very clean and tidy room. Only negative was the amenities, no microwave, no knife or forks, only two spoons and two cups and no washing up liquid to be able to wash the cups or spoons.

Posted by on 6 Apr. 2019

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Comment from Hotel Management

7 Apr. 2019 by Reception

Thank you for your feedback.

5 out of 5

Posted by on 12 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Heidi

Thank you

2 out of 5
It was friendly and the staff were happy to help when there was an issue However the photos of the refurbished rooms that you think you are staying isn’t the case. I was givin a room that was partly refurbished and the attention to detail was not there. Rooms were relatively clean just felt a bit outdated and musty. I think all the bedding needs to be updated, the pillows were old and lumpy. I had issues with the water and the staff were happy to change my room straight away........

Posted by on 4 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Heidi

Thank you for your feedback. We will take note of your comments, and hope to see you again one day soon. Kind Regards, Reception.

5 out of 5
Friendly staff right from the front desk, to the bar and restaurant through to the happy housekeeping attendants. Clean room , fabulous comfy bed. We will return. Very impressed

Posted by on 4 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Heidi

Thank you for your kind review. We are delighted you enjoyed your stay with us, and hope you visit us again soon. Kind Regards Reception

5 out of 5
The level of cleanliness was excellent. Nothing negative.

Posted by on 25 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Heidi

Thank you for your feedback, we hope to see you again. :)

5 out of 5

Posted by on 23 Feb. 2019

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Comment from Hotel Management

3 Apr. 2019 by Heidi

Thank you

4 out of 5

Posted by on 16 Feb. 2019

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Comment from Hotel Management

3 Apr. 2019 by Heidi

Thank you

5 out of 5
Loved the free wifi, nice hot shower and bed was really comfortable. Have stayed here many times and its been great watching the property evolve and improve over the years. Will definitely stay here again.

Posted by on 11 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Heidi

Thank you for your kind feedback, we hope to see you again soon. :)

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and tour or ticket assistance are also featured at the business-friendly Quality Hotel Mermaid Waters. Self parking is free. Smoking is allowed in designated areas at this 4-star Mermaid Waters hotel.

  • 104 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Brisbane, QLD (BNE) (92.7 km / 57.6 mi)
  • Train station: Varsity Lakes Station (8.1 km / 5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Quality Hotel Mermaid Waters offers 104 forms of accommodation with a hairdryer and an iron/ironing board. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Electric kettle
  • Separate shower and tub
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Brasserie – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Only service animals are allowed

Hotel Names

  • Quality Hotel Mermaid Waters
  • Quality Mermaid Waters
  • Quality Inn Mermaid Waters
  • Quality Hotel Mermaid Waters Gold Coast

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.