4.3 out of 5

"We only stayed the one night for the recent Spartan race on the Gold Coast. The rooms was very comfortable and clean. I would stay again especially gi ... " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

At Quality Hotel Mermaid Waters you'll be within a 20-minute walk of Putt Putt Golf Mermaid Beach and 4.1 km (2.6 mi) from Surfers Paradise Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with digital channels, and all 104 rooms feature free WiFi, separate bathtubs and showers, and coffee/tea makers. In-room dining is easy with amenities like fridges and room service. Hairdryers, irons/ironing boards, and desks are also available.

The restaurant, Brasserie, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. There's also RV/bus/truck parking, along with the convenience of a free area shuttle.

Attractions within a 30-minute drive of this 4-star Mermaid Waters hotel include Sea World and Warner Bros. Movie World.

Studio (King)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$100 per night

Studio Family with spa

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio (Triple)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (Family Spa)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Quality Hotel Mermaid Waters ratings based on 264 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
Nice hotel. Great access to transport for Cbus stadium.

Posted by on 13 Sep 2018

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4 out of 5
Excellent hotel and friendly staff.Food at the bistro excellent and very popular

Posted by , from Coffs on 10 Sep 2018

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4 out of 5
Handy for the one night stay with minimal fuss. Room was quite and clean

Posted by , from Brisbane on 9 Sep 2018

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4 out of 5
Room was in good condition for the price and staff were friendly. Close to Pacific Fair for shopping. Excellent meal at the Tavern Bar.

Posted by , from Spring Grove NSW on 8 Sep 2018

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5 out of 5

Fly in Fly Out

Pros: 24 hour reception staff and the restaurant downstairs was very handy
Cons: I could hear the baby next door which did keep me awake .... not really something anyone can fix though
We only stayed the one night for the recent Spartan race on the Gold Coast. The rooms was very comfortable and clean. I would stay again especially given how affordable it was.

Posted by , from Sydney on 5 Sep 2018

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5 out of 5
Very lovely stay and accommodating and friendly staff!

Posted by on 4 Sep 2018

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5 out of 5
Nice and clean and quiet. A family place near all events and the beach.

Posted by on 20 Aug 2018

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Comment from Hotel Management

22 Aug 2018 by Nikki

Thank you for your feedback. Hope to see you at the hotel again some time. Regards

4 out of 5

Quiet and peaceful

Pros: Staff were really great, room was a good size and clean and quiet
Cons: Water flow in the shower - non-existent almost
Location: We were there a wedding so did not do any sight seeing - just went to venue and back again.
We had a lovely stay, the only issue was that there was no water pressure in the shower and it took ages to get any flow the right temperature.

Posted by , from Melbourne on 5 Aug 2018

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4 out of 5
Central location convenient for a range of activities. Friendly staff, clean rooms and reasonable price. Would stay again as it ticks all the boxes for what I needed. Now I don’t have to scroll through thousands of hotel motels.

Posted by on 4 Aug 2018

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5 out of 5
We were happy with our stay. Nothing to complain about.

Posted by on 24 Jul 2018

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available. Public spaces have free WiFi. An outdoor pool, tour or ticket assistance, and a BBQ are also featured at the business-friendly Quality Hotel Mermaid Waters. Free self parking is available. This 4-star Mermaid Waters hotel is smoke free.

  • 104 guestrooms or units
  • 3 levels
  • 3 conference rooms
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , RV, bus, truck parking


  • Airport: Brisbane, QLD (BNE) (93.2 km / 57.9 mi)
  • Train station: Varsity Lakes Station (8.1 km / 5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Quality Hotel Mermaid Waters offers 104 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Coffee maker
  • Separate shower and tub
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Brasserie – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorised watercraft on site nearby
  • Sailing nearby
  • Free bicycles nearby
  • Scuba diving nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at midnight


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10.00 and AUD 25.00 per person (approximately)
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Hotel Mermaid Waters
  • Quality Mermaid Waters
  • Quality Inn Mermaid Waters
  • Quality Hotel Mermaid Waters Gold Coast

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.