4.4 out of 5

"My stay was comfortable and so close to the race, Makoto Ng logistics easy The only downside was swimming pool was too hot " More

By a verified traveller on Mon 15 Jan 2018

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Hotel Description

A luxury stay in Carrara awaits you at Mercure Gold Coast Resort. You'll be steps from Palm Meadows Golf Course and 4.9 km (3.1 mi) from Metricon Stadium. Highlights at this family-friendly hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

All 292 rooms feature balconies or patios, WiFi, and LCD TVs. 24-hour room service, coffee/tea makers, and in-room childcare are also available.

A relaxing day at Future Therapy can include Swedish massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, The Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 2 outdoor tennis courts, health club and spa tub plus access to tennis lessons. 10097 square feet (938 square metres) of event facilities include conference centres, and other business amenities include a business centre and limo/town car service. Other amenities include a sauna, WiFi in public areas, and a kids' swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4.5-star Carrara hotel include Broadbeach Mall and Surfers Paradise Beach.

Standard Room, 2 Queen Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$103 per night

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Queen Beds (spa room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Gold Coast Resort ratings based on 2,660 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Clean and quiet.

Lovely staff, beautiful surrounds. Short drive to the beach.

Posted by , from Melbourne on 16 Jan 2018

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5 out of 5
Lovely place to stay. Will definitely stay here again. Staff were wonderful. Thank you Mercure Resort.

Posted by on 16 Jan 2018

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4 out of 5

Hotel close to triathlon

My stay was comfortable and so close to the race, Makoto Ng logistics easy The only downside was swimming pool was too hot

Posted by on 15 Jan 2018

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3 out of 5

Reasonable quality & priced

Pros: Price paid was good for the high season.
Cons: Room needed to be properly clean and a small removed. Also the toilet seat was loose and noisey air conditioning.
Location: Location ok
The room was ok, but did have a distinct smell that was not great and the air conditioning was noisey. I think breakfast, continental was way over priced.

Posted by , from Liverpool NSW on 15 Jan 2018

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5 out of 5

Great place to stay, will stay again.

Pros: We liked it as it was away from the craziness at Surfers and Broadbeach.
Cons: Great undercover carpark, just need to sort out the sparrows. We noticed the wire put up but need to dispose of them another way..
Location: Location was great for us as we were attending the Magic Millions. Plenty of golf courses in the area...
The rooms were furnished modern and very clean, staff were all friendly especially in the restaurant, meals were great.

Posted by on 14 Jan 2018

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5 out of 5

Beautiful King bedroom with jet spa bath

Room is beautiful, breakfast is amazing, helpful and friendly staff especially the houseman! Thoroughly enjoyed my stay.

Posted by , from Gold coast on 14 Jan 2018

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3 out of 5

Nice place

Booked last minute for overnight stay, conveniently located, a little dated but the rate was excellent. Would recommend. Worth noting is the abundance of birds in the underground car park at night... quite a sight.

Posted by , from NSW on 12 Jan 2018

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3 out of 5

Staff very helpful

Although we had the room up graded. The original booking was for Standard Room, 2 Queen Beds The room only had king bed & pullout double which was broken & replaced with single roller bed. Which made the room quite small as there was four people in the room.

Posted by on 7 Jan 2018

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5 out of 5

Great location and pretty golf course views

Great place to stay with kids, pool area a big hit and happy hour is a lovely touch for the grown ups. The room was comfortable, didn’t dine in the restaurant other than the buffet breakfast which was a little disappointing for the high price. Nevertheless I would stay here again.

Posted by , from Melbourne on 6 Jan 2018

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5 out of 5

Nice family stay

Good overall initial room given was not so great and seemed bit old and plain and parking was an issue even though we had booked two rooms it was a struggle to find a undercover parking spot next night we had an outbreak of ants in our bathtub we called the hotel staff to inspect they were very cooperative and provided a quick replacement in the night and even threw I in a complimentary breakfast which made kids happy overall not too bad even after these stories

Posted by on 6 Jan 2018

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About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 the outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. A business centre, a limo/town car service, and meeting rooms are available. Event space at this hotel measures 10097 square feet (938 square metres) and includes conference centres. A kid's pool, a hot tub, and a sauna are also featured at the luxury Mercure Gold Coast Resort. A round-trip airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Carrara hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • 6 conference rooms
  • 10097 sq ft of conference space
  • 938 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (27.4 km / 17 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mercure Gold Coast Resort offers 292 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony or patio
  • In-room dining (24 hours)
  • LCD television
  • Films for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

The Restaurant – Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and a health club are featured at the hotel. 2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna. Children aged under 17 years old are not allowed in the fitness facility without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Tennis lessons on site

Spa Services

Future Therapy has 3 treatment rooms. Services include Swedish massages, massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room. The spa is open daily.

  • Swedish massage
  • Steam room in spa
  • Number of treatment rooms 3
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD18.00 and AUD27.50 per person (approximately)
  • Fee for in-room wireless Internet: AUD 24.50 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 24.50 per day (rates may vary)
  • Airport shuttle fee: AUDOn applicatiom per person (one-way)
  • Airport shuttle fee per child: AUDon Application (one-way)
  • Valet parking fee: AUD5.50 per stay
  • A late check-out fee will be charged
  • In-room microwave fee: AUD50.00 per week
  • Rollaway bed fee: AUD45.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Mercure Gold Coast Resort offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.