4.5 out of 5

"From checking in till checking out the hotel staff were very accommodating and helped with as much as they could. The hotel was comfortable and in a p ... " More

By a verified traveller on Mon 06 Nov 2017

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at Hilton Surfers Paradise Residences. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a 10-minute stroll. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 215 rooms, and you can enjoy washers/dryers, balconies, and iPod docks. 24-hour room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Sofa beds, dining areas, and sitting areas are also available.

A day of pampering at eforea SPA AT HILTON can include massages and body wraps along with access to the sauna. The restaurant, Catch Restaurant, is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy access to 8 spa tubs along with an indoor swimming pool and a health club. Business travelers can take advantage of a conference centre, meeting rooms, and a business centre. Additionally, you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 30-minute drive of this 5-star Surfers Paradise hotel, attractions include Sea World and Warner Bros. Movie World.

One Bedroom Residence

Bed Count 1 King Bed Maximum Occupancy 3 Max
$204 per night

Two Bedroom Residence Weekly Service

Bed Count 1 King Bed Maximum Occupancy 6 Max

Two Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Deluxe Ocean View Residence

Bed Count 1 King Bed Maximum Occupancy 6 Max

Four Bedroom Deluxe Residence

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 4 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Hilton Surfers Paradise Residences ratings based on 1,300 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Pleasant experience

From checking in till checking out the hotel staff were very accommodating and helped with as much as they could. The hotel was comfortable and in a perfect location. Only miss understanding was being told the parking was $20 flat rate for the stay instead of it being each day

Posted by , from Brisbane on 6 Nov 2017

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5 out of 5

Great hotel excellent position

I requested a room with a balcony and a view and that is what I got. The apartment was spacious and I couldn't have been more happy. We were near all the eating places as well as the beach and shops. A wonderful holiday.

Posted by , from Penrith NSW on 4 Nov 2017

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4 out of 5

Great location

Pros: Location, facilities were great
Cons: Unfortunately the noise level at night was higher than we would have preferred
Excellent location and superb staff. A pleasure to stay at for our family - would highly recommend

Posted by on 1 Nov 2017

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5 out of 5

Lovely hotel, beautiful views, helpful staff

Pros: I liked the atmosphere in the restaurant at breakfast. I loved my room - it was much bigger than I anticipated. And the view!
Cons: I think it might be helpful for disabled people if the hotel had a disability scooter for patrons to use.
Location: Being right in the middle of Surfers, there was lots of noise and activity. Lots to see and do. Lots of food and shopping nearby.
I am disabled, and had left the charging unit for my scooter at home. The concierge staff went out of their way to try and find a charging unit for me. Staff checked in with me each day to ensure that I was ok, and that I had all I needed. I felt thoroughly spoiled!

Posted by , from Brisbane, Australia on 29 Oct 2017

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4 out of 5

Nice location, comfy environment.

We stayed there for three nights. The location, the staff and the buffet breakfast were all very good. The rooms could have been cleaner. There were some obvious fixing issues in one of the bathrooms, that were fixed upon request. The bathroom blinds were quite dirty and needed a good wash. The overall stay, service and indoor pools were good. We called the receptionist to check the restaurant menu and whether their meat was Halal. Upon which, she confirmed that although the kitchen itself was not halal, the meats were sourced from the halal butcher. I doubled checked the same with the chef the next morning during our buffet breakfast and he said nothing was Halal - so just a word for caution for those who care!!

Posted by , from Melbourne on 27 Oct 2017

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5 out of 5

Great hotel. Very central to our needs

Very enjoyable stay. Close to tram stop and night life. Beautiful ocean views.

Posted by , from Gold Coast, Australia on 26 Oct 2017

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4 out of 5

Close to Surfers shops and eatries

Nice views of the city from our balcony was a well set out apartment good size balcony and undercover parking was very close to shops and plenty of choice of places to eat

Posted by , from Queensland on 24 Oct 2017

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4 out of 5

Great location on Orchid Avenue

Pros: Central to G Link stop. Places to eat nearby.
Cons: Kitchen space, not enough bench space. How are you to use the one space for toaster, kettle and dish drying rack?? No dish cloth supplied.
Location: Close to Caville Avenue. Night markets on the weekend. G Link station just outside hotel.
Good location on Orchid Avenue, central to beach, G Link stop just outside, heaps of places to eat nearby. Overall apartment was clean and good. Beds were too soft for my liking. And the same for the pillows. Not enough bench space in kitchen, not well designed. But has all that you need for a self contained apartment. Washer and dryer a plus. Although spout on laundry tub was facing wrong way up, if you turned it on, it would have gone everywhere. Showers were good, but again not well designed. Bath mat was soaked by the time you finished your shower. Shower leaks from under glass door onto floor of bathroom. Bonus that the hotel supplies towels for the pools. Gardens are well maintained and outside pools look stunning. Outside BBQ's a pleasant surprise.

Posted by , from Brisbane on 24 Oct 2017

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5 out of 5
Pros: Everything
Cons: nothing
Location: perfect location
Perfect room amazing view all amenities excellent fantastic location

Posted by , from new zealand on 23 Oct 2017

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2 out of 5

Disappointed

It was my family's second time staying here and to say that this time was underwhelming is an understatement. Last time we stayed it was outstanding but this time was far from it. It started with our check in. I couldn't even complain to someone else as the person checking us in was the Duty Manager and I found him to be very rude and not helpful. We booked through Expedia and because we did and there was a slight error in the booking I was made to feel like we were unwanted. It was an easy fix but the manager found it his job not to help us because we booked through a third party. I'm sure they still got paid. We then had breakfast on our first morning and my wife found some grub or something that looked like it had hair growing out of it. I disclosed this to staff and they just took it from me and walked away. No apology or anything. I hope this doesn't just fall on deaf ears as it would be a shame. Even the didgital concierge didn't want to know about us once We mentioned the third party

Posted by , from Shellharbour, NSW on 17 Oct 2017

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About the Hilton Surfers Paradise Residences

Location 6 Orchid Avenue, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Residences offers its guests a full-service spa, 3 the outdoor swimming pools, and 8 hot tubs along with an indoor pool and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Business amenities include A business centre, a limo/town car service, and meeting rooms. A kid's pool, a sauna, and a rooftop terrace are also featured at the luxury Hilton Surfers Paradise Residences. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Surfers Paradise hotel.

  • 215 guestrooms or units
  • 2 buildings
  • 2 bars or lounges
  • 5 conference rooms
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (22.8 km / 14.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Residences offers 215 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas and includes sofa beds. Beds feature premium bedding. A pillow menu is available. LCD televisions come with Cable channels, DVD players and pay-per-view films. Accommodation at this 5-star hotel has kitchens with full-sized refrigerators/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Surfers Paradise's hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Films for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Catch Restaurant – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.

The Food Store – This cafe only serves light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools and 8 hot tubs are on site along with an indoor pool. In addition to a kid's pool, other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Eforea SPA AT HILTON has 7 treatment rooms, including rooms for couples. Services include massages, facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available during limited hours. Contact the property in advance for details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100 per night (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD39 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 29 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 29 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 29 per 24-hour period (rates may vary)
  • Self-parking fee: AUD20 per night (in/out privileges)
  • Valet parking fee: AUD40 per night (in/out privileges)
  • Early check-in fee: AUD150
  • Late check-out fee: AUD150
  • Rollaway bed fee: AUD60 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Surfers Paradise Residences Hotel
  • Hilton Residences Hotel
  • Hilton Surfers Paradise Residences
  • Hilton Residences
  • Hilton Surfers Paradise Hotel & Residences Gold Coast
  • Hilton Surfers Paradise Hotel And Residences

You should know

  • Hilton Surfers Paradise Residences offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.