4.5 out of 5

"Location great but tired and run down and needs some major work and user friendly signage. I think the balcony's for families and older people are da ... " More

By a verified traveller on Wed 15 Feb 2017

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Hotel Description

A luxury stay in the heart of Surfers Paradise awaits you at this hotel. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a short 5-minute stroll. Highlights at this family-friendly property include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

LCD TVs with cable channels are featured in all 410 rooms, and you can enjoy washers/dryers, balconies, and iPod docks. 24-hour room service is available and kitchens come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Sofa beds, dining areas, and sitting areas are also available.

A day of pampering at eforea SPA AT HILTON can include massages and body wraps along with access to the sauna. The restaurant, Catch Restaurant, is open for breakfast and dinner. For a drink, you can stop by the property's own poolside bar. Enjoy access to 8 spa tubs along with an indoor swimming pool and a health club. Business travelers can take advantage of a conference center, meeting rooms, and a business center. Additionally, you'll find a sauna, WiFi in public areas, and a kids' swimming pool. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 30-minute drive of this 5-star Surfers Paradise property, attractions include Sea World and Warner Bros. Movie World.

Hilton Surfers Paradise Residences ratings based on 1,235 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Location

Pros: location
Location great but tired and run down and needs some major work and user friendly signage. I think the balcony's for families and older people are dangerous and could cause a major accident. The facilities are not friendly - we are locals and wanted a 'staycation' in the iconic Surfers Paradise and were deeply disappointed.

Posted by , from Gold Coast on 15 Feb 2017

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4 out of 5

nice view and in the heart of the city

Pros: Location
Cons: room allocation and third party booking promises to be kept
Location: Surfers paradise beach Theme parks
the overall experience was very good. Had a initial trouble in getting the allocated sea view room and had to go to the managers and at the end they co-operated and changed my room. I would give 3.5/5 due to this trouble but the location wise 5/5.

Posted by , from Melbourne on 14 Feb 2017

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4 out of 5

nice hotel. Will recommend

Really nice and enjoyable stay! Do your self a favour and book into the day spa.. was amazing! Furniture in our apartment could probably do with a update soon however this is the least of your worries! Great location and comfortable bed!

Posted by , from Toowoomba on 12 Feb 2017

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5 out of 5

Lovely facilities and best location.

Would stay again. Bit noisy on a Saturday night but that's because of its prime location. Overall fabulous hotel.

Posted by on 12 Feb 2017

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5 out of 5

Beach facing view amazing, extremely comfortable b

Staff lovely, very clean and stylish room design, amazing experience

Posted by on 10 Feb 2017

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5 out of 5

Great location

Great location with only a short walk to the main strip. Stayed on the 27th floor so had a fantastic view. Great service too! Can't wait to go back!!

Posted by on 30 Jan 2017

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4 out of 5

good experience

Cons: had six days breakfast here, very good, though never changing.
excellent location close to everything, responsive service and friendly staff, good view if you stay on the high levels. overall very happy to stay here

Posted by on 29 Jan 2017

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3 out of 5

Not the Level of Service I thought I'd get.

Not up to the standards that I was expecting, rooms smelt musty, hallways stank like rubbish, small errors all week. Room cards having to be replaced 2 times in 5 days. Not the level of comfort or service I'd expect from "The Hilton"

Posted by on 26 Jan 2017

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4 out of 5

Nice big rooms , ocean views & close to the beach

Loved the hotel can't wait for my next trip to the Hilton in surfers paradise.

Posted by , from australia on 24 Jan 2017

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4 out of 5

Great hotel wonderful and helpful staff. Fabulous

Got upgrades to a 3 bedroom suite. Loved the pools Thanks Hilton

Posted by , from sydney on 21 Jan 2017

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About the Hilton Surfers Paradise Residences

Location 6 Orchid Avenue, Surfers Paradise, QLD 4217

Property Features

Hilton Surfers Paradise Residences offers its guests a full-service spa, 3 outdoor swimming pools, and 8 spa tubs along with an indoor pool and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Business amenities include a business center, limo/town car service, and meeting rooms. A children's pool, a sauna, and a rooftop terrace are also featured at the luxury Hilton Surfers Paradise Residences. A roundtrip airport shuttle during limited hours is available for a fee. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Surfers Paradise hotel.

  • 410 guestrooms or units
  • 2 buildings
  • 2 bars or lounges
  • 5 conference rooms
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Hotel
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired high-speed Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired (high-speed) Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (22.8 km / 14.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Surfers Paradise Residences offers 410 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels, DVD players, and pay movies. Accommodations at this 5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Surfers Paradise hotel provides wired and wireless high-speed Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Catch Restaurant - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.

The Food Store - This cafe serves light fare only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 8 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Water skiing nearby
  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Golf lessons available nearby

Spa Services

Eforea SPA AT HILTON has 7 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Body treatments
  • Facial treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-out

  • Check-out by 11 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Check-in time starts at
  • Check-out time is
  • Minimum check-in age is
  • Pets not allowed
  • American Express
  • Diners Club
  • JCB International
  • MasterCard
  • Visa

Mandatory Fees and Taxes

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): AUD 29 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 29 per 24-hour period (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: AUD 29 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15 per night (in/out privileges)
  • Valet parking fee: AUD 30 per night (in/out privileges)
  • Early check-in fee: AUD 150
  • Late check-out fee: AUD 150
  • Rollaway bed fee: AUD 60 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Residences
  • Hilton Residences Hotel Surfers Paradise
  • Hilton Surfers Paradise Residences
  • Surfers Paradise Residences

You should know

  • Hilton Surfers Paradise Residences offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.