4.6 out of 5

"Room and location were perfect for young children to see all the attractions of the Gold Coast and well as simply lie around the pool or beach. " More

By a verified traveller on Wed 17 Jan 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Crowne Plaza Surfers Paradise. You'll be 1.7 km (1 mi) from Surfers Paradise Beach and 1.8 km (1.1 mi) from Cavill Avenue. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and 2 bars/lounges.

LCD TVs with cable channels are featured in all 370 rooms, and you can enjoy furnished balconies, WiFi, and wired Internet. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Coffee/tea makers, free newspapers, and in-room massages are also available.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. Enjoy the fitness centre, outdoor tennis court, spa tub, and pool loungers. Business travelers can take advantage of a meeting room and a business centre. Other amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 30-minute drive of this 3.5-star Surfers Paradise hotel, attractions include Sea World and Warner Bros. Movie World.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$131 per night

Superior Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Tower (Spa)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Surfers Paradise ratings based on 3,069 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
Room and location were perfect for young children to see all the attractions of the Gold Coast and well as simply lie around the pool or beach.

Posted by on 17 Jan 2018

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5 out of 5

Nice location n

Nice, cheerful and helpful staff. The hotel is nicely located. It was clean,the staff was helpful. I would stay there again.

Posted by on 16 Jan 2018

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3 out of 5

Handy to surfers

Pros: position
Cons: upgrade
Location: no idea - was on business
Rooms are very tired - was disappointing considering the price of the room.

Posted by , from melbourne on 15 Jan 2018

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5 out of 5

Awesome will definiteky stay again!

Pros: We loved everything from the welcoming smikes of the reception staff, the pool and the rooms and balcony. Very comfortable chairs in the balcony.
Cons: The parking should be free like most hotels rather than charging $15.
Location: Location was great just a little out from the noisy heart of surfers. Close to the casino where we had dinner.
We stayed on the 12th floor. Beautiful views, very ckean room and the reception staff were excellent and welcoming. Our girls swam in the pool and thoroughly enjoyed themselves. We didnt eat dinner there but the buffet breakfast on the revolving restaurant was our highlight. Beautiful breakfast with the best view of the Gold Coast. My only gripe is that we had to pay $15 for the parking whereas most hotels we stay at that is free.

Posted by , from Brisbane on 14 Jan 2018

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4 out of 5

Great Location

Pros: Staff is very friendly and willing to help at anytime. Food of Bar and restaurants inside the hotel are very nice and fair price. love the pool.
Cons: Bed is too soft, as we used to king bed so hopefully in future you have selection of rooms with different bed option. Cleaning needs to be improved.
Location: Location is great, close to tram station and beach
We booked through Wotif and stayed 6 nights in this hotel. We requested firm bed on the booking but it didn't happen. First night we didn't have mush sleep due to the bed problem. Room is clean in general, but needs to be improved as you can find dirt on bedside table and top of bed headboards. However overall we are satisfied with hotel location, facility and staff.

Posted by , from Auckland on 13 Jan 2018

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4 out of 5

Good locarion

Good service and facilitiea. Pool a bit small and busy so we weng tk the beaxh insteas.

Posted by , from melnourne australia on 13 Jan 2018

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2 out of 5

Could be better

Cons: Attention to detail when it comes to cleanliness.
Location: The G tram is located right outside the hotel, and there's one available every 10-15 minutes (max) which takes you north to Cavill Ave.
The photos are deceiving. On approach, the hotel appears to be neglected from outside compared to the other hotels available in Surfers. Room was given to us 3 hours earlier, which was a positive. However, as soon as you step into the room you get hit by an overwhelming stench of old wood and mould. A face towel, provided by the hotel after the room being serviced, did not appear to be washed as it had a pretty nasty stain on it that looked like faeces. The shower head is also rubbish and does not stay in place which makes it incredibly difficult to keep a consistent stream of water running onto you. The hotel pool was pretty dirty and seemed to be poorly maintained. Hotel is definitely far too overpriced for what it is.

Posted by , from Sydney on 9 Jan 2018

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3 out of 5

Nice Hotel close to beach

Pros: We had twin deluxe Room so my husband and I had our own bed which was a new experience. Very pleased you offered complimentary parking.
Cons: 2 for 1 breakfast buffet deals. In July we stayed in Paradise Centre and we had a gourmet breakfast at Seaduction the Soul every morning for $35 total
Location: Although tram station was available walking to Cavill daily was too difficult 30 minutes each way.
Nice Hotel close to beach but too far to Cavill Mall. First time in a hotel, normally stay in self contained. Bar Fridge far too small and full of hotel drinks.Would like some room for personal drinks and items. Although sheets and pillow cases were freshly changed and clean there was an odour coming from the quilt and pillows. Also there was no top sheet under quilt which was strange and something we have not experienced before in any accommodation. Have stayed in over 12 hotels in recent years. Not many Fox channels were available and 94 LIFE was not even tuned in.

Posted by , from Adelaide SA on 9 Jan 2018

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Comment from Hotel Management

9 Jan 2018 by Romeo

Hi Anthea, Thank you for your review and feedback. We are happy that you enjoyed our location. We look forward to welcoming you again. Kind regards, Romeo

5 out of 5

Great location

My daughter ang I enjoyed our stay with great customer service and very clean and comfortable rooms. Close to everything restaurants shops and transport. I would highly recommend the Crown Plaza.

Posted by , from Hunter Valley on 8 Jan 2018

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Comment from Hotel Management

9 Jan 2018 by Romeo

Hi Yvonne, Thank you for your 5/5 review. We are pleased to know that you enjoyed your stay and look forward to welcoming you back again. Kind regards, Romeo

4 out of 5

Nice hotel great pool and spa area

Pros: Close to beach, restaurants and shopping.
Cons: Beds need to be updated regularly, staff need to give more information and cleanliness needs to improve
Location: Close to beach and everything iconic to the gold coast
The room was very nice with a balcony overlooking the pool area. The bed in our room was a king size as requested, but it was very uncomfortable, maybe old. Only a short walk to the beach, also the light rail is at the door. The staff were friendly but not enough information given. When we were leaving I saw a sign advertising late check out for an extra fee. I would of gladly done this but nobody told us at check in. Also there was an extra fee for parking with was not explained on the booking site. Overall we had a great time.

Posted by , from Ipswich, Queensland on 7 Jan 2018

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Comment from Hotel Management

9 Jan 2018 by Romeo

Hi Tammy, Thank you for your review. We are glad to know that you enjoyed our location. We apologize if the bed was not up to standards. I will be sure to share your feedback with our house keeping department. We do hope you will choose to stay with us on your next visit to the Gold Coast. Kind regards, Romeo

Property Features

Crowne Plaza Surfers Paradise offers its guests 2 the outdoor swimming pools, an outdoor tennis court, a spa tub, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are available in public spaces for a fee. A business centre and a meeting room are available. Tour or ticket assistance, multilingual staff, and a garden are also featured at the luxury Crowne Plaza Surfers Paradise. Parking is available for a fee.

  • 370 guestrooms or units
  • 26 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (20.2 km / 12.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise offers 370 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer. Surfers Paradise's hotel provides wired and wireless Internet access for a surcharge. LCD televisions come with Cable channels and pay-per-view films. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant – Overlooking the pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Four Winds 360 Revolving – Overlooking the ocean and pool, this restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property accepts China UnionPay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 19 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 19 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 19 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 19 per 24-hour period (rates may vary)
  • Self-parking fee: AUD15.00 per day
  • Valet parking fee: AUD25.00 per day
  • Rollaway bed fee: AUD65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Surfers Paradise Hotel
  • Crowne Plaza Surfers Paradise
  • Crowne Plaza Surfers Paradise Gold Coast
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.